1)They do NOT have on-shore customer service. I'm hearing impaired (not deaf) and it was a nightmare talking to someone who did not speak English phonetically correct and with a very heavy accent.
2) I returned the car early and they will NOT credit me for 1/3 (2 days) of my rental because I used a 3rd party to get the reservation, yet I paid Dollar directly. How the &*^$# does that work?
3) You CANNOT talk to a human being without trying several times with their ridiculous phone tree. Clearly they want you to do everything via the website.
As far as I'm concerned, Dollar is a JOKE! Absolutely horrible service--all they are focused on is the almighty DOLLAR!
Worst rental experience ever. Waited 2 hours to pick up a car I had reserved at the Chicago airport. All the other rental companies seemed to manage the volume fine, but Dollar was completely understaffed for their reservations. Do not use this company.
I had prepaid for a reservation, but had to cancel several days in advance due to COVID. Since there was a problem with the credit card we used I tried several times to contact customer service to cancel, but they never replied. According to their policy, if the rental is cancelled more than 24 hours ahead of time, they will refund all but $100. But they've totally ignored our requests, and since the deadline is now past they won't refund anything. So now we're out $224.
I had an incredibly frustrating experience with Dollar Rent A Car. Their customer service was abysmal, and I was left completely in the dark about the charges. You still receive a charge for the car even after you return it to them without any explanation or communication about how the charge came about. The staff members I encountered were rude and unprofessional, adding to my dissatisfaction. To make matters worse, the waiting times for both picking up and returning the car were unreasonably long. It was a highly inconvenient and disappointing experience. Don't even think about renting from them.
Terrible service in Las Vegas on September 5th, 2023!
Impossible to pick up a car on time, 30 people were staying in line...
Desk staff rude and angry with customer despite their failure to provide car at promised time.
NEVER AGAIN!
I booked on rentalcars.com with Dollar. It showed that I had to pay the rental fee at time of booking, and then pay for the taxes and fees at the rental counter. It was to be $95 more. I paid it at time of pickup. When I got home a week later I found another $76 charge on my credit card for taxes and fees. I have tried to work with them and my credit card company but no help from Dollar at all. Be careful not to get ripped off by Dollar or their parent company Hertz.
I used dollar rental in July to book a prepaid vehicle for this month. I found a better deal and immediately called dollar rental the next day to cancel the booking i made. I spoke with an unidentified male who told me he'd cancel the reservation. By October, I still never received a refund so I called again to advise them to cancel the rental. They said they would again yet I still never received a refund. I then called my bank to dispute the charge and dollar rental told my bank that I have to call them to cancel the reservation and that I couldn't charge it back because it was an authorized charge. I have called them multiple times, I've tried searching my reservation online which doesn't come up, and I've emailed them several times. This is FRAUD. They have my $180 and will not return it even after I cancelled the reservation immediately. My reservation cannot even be found and they refuse to refund my money. I would NEVER EVER rent from these people as this is a scam and fraud.
8/30/2023 I reserved a car for 10/16/2023 with total cost of $60.08 and prepaid $43.15 on a crdit card, knowing $16.93 would be due on 10/16/2023.
At NO TIME during the ATL Airport pickup did I ask for or authorize a Vehicle Upgrade or extra insurance coverage. Before returning the car, I refilled the gas tank at a station less than 3 miles from Atlanta airport.
10/16/2023 Dollar charged an EXTRA $78.74 to my credit card.
I communicated by displeasure to a Dollar agent online. Only response I got was a copy of a bill showing extra $78,74 charges for upgrade & insurance.
CONSUMERS BEWARE! I will NEVER rent from Dollar ever again. FYI, Hertz owns Dollar.
No stars. Quite simply rented a car from Dollar Rental Car for $144. Paid in full. They hid an intercity extra charge of $212 somewhere upon the cars return in the contract you never read at the counter because you fully paid for it. There should be a way to boycott Dollar and their parent company Hertz. Being dishonest will not pay in the long run.
Ft Lauderdale FL on line with about 200 other people and there are only 3 counter clerks working. Asked for a manger and they said they are all outside cleaning cars! My pickup was for 12 noon still standing in line with about 75 people ahead of me! Unacceptable
I will never rent from them again. Went through Dollar.com and booked. When I tried to cancel three weeks in advance, Dollar could not tell me who I could contact to get my refund. They finally sent me a reminder for the reservation with a totally different confirmation number but wanted $55 dollars to cancel. I thing Dave Ramsey should cancel his endorsement (if he really even endorses them). Buyer beware!
When we went to pick up the car we were told a lot of dishonest information about tolls and gas prices. They overcharged us. The company would not remove the charges. Save your money and go somewhere else. Dollar Cars is no good.
They charged us for an extra driver and didn't disclose. Told us we should have opened and Read the contract that some man had his hands all over. No thank you it's a pandemic. No one will call you back or work with you. NEVER rent from them.
Money hungry company bad experience. Force to buy car ins did not accepted the one from the internet. Now charging 35 $$ for 5 $$$ toll when I should off have the toll pass. Rip off will not rent again in Texas or any other state.
Business Owner, easy going. Currently working 200 + miles from MSP. Need to extend my rental for 4 days and fly out of MSP. Called they are telling me I cant and that I need to bring the car in and trade it out. Closest return spot is 350 miles away. This makes it a 700 mile trip. Asked to speak with manager 45 minute wait no help, called back same scenario. Your online rental terms specify the cost for extending rentals. You tell me I can't because you gave me a car with registration that is lapsing.
Do not rent from Dollar. The counter associate basically lied about how the fuel package worked, saying they just top your tank off for 3.19/gallon and put your card on hold to pay for it. I returned my car with a full tank and they charged me a full tank of gas plus an additional 12 bucks in taxes and fees. Basically, they lie about how it works so they can steal your money. Maybe they get a kickback for every fuel package they sell? The customer service representative on the phone was unhelpful and refused to do anything. So my not so inexpensive rental ended up costing me 50 bucks more. Use a company with honest business practices.
I book the car through Priceline, and they charged me $115 dollars in advance to my trip. When I reached at airport dollar front desk to pick up the car, the lady at front desk said this electric car, you want to go for upgrade and I said Yes, then she upgraded car and again gave me a new amount price $223.27, when I told to her that I have already paid $115 online and take off that amount from $223, she did not replied to me properly and more over she is very careless answers when I ask any question. I was very disappointed and walk away because I am not intending fight with her for car rentals. I thought they might be charged $223 - $115 = $108, But I am seeing both charges on my credit card now. So, just for Sedan car for 3 days rental, it ended up charged from me $339.24. This is something not right. Usually, I go with other rentals for some reason, but this is first time I go with Dollar Car rentals, and had a worst experience. I never come back again if I am going to fall in trap like this by overcharging from customers by misleading from front desk person
I've used a wide range of mainstream car rentals, and find that Dollar most of the time has the best pricing. In places like Las Vegas the wait line can take a long time; fortunately I have Dollar Express so I can go to the outside kiosk and get my rental there. Never had a problem with their cars. Cust svc has been satisfactory.
Do not use dollar rental company! This company will charge you for any change that you make your reservation, even if it change benefits of them. In addition, I had a flat tire on the road and they wanted to charge me for that, even though there was no reason for the flat tire other than I was changing a lane. They said they gave me a good car, but that cannot be the case if I just got a flat tire just driving the vehicle. When you call for the company to help, you will sit on the phone for hours, waiting to talk to someone. It was just a terrible experience all around!
Dollar is a ridiculous, parasitic company that will try its hardest to lower the cost of the day-to-day rental only to prey upon you with a mountain of hidden fees. I I booked through rentalcars.com and had to pay for insurance twice. Apparently the insurance through the website isn't valid. The amount of hidden fees they hit me with at the pick-up desk more than doubled the amount they gave me on their website. Their staff makes a glacier look like a cheetah, and their phone help is utterly incompetent. Between Dollar and being slowly roasted to the death at the DMV, I'd pick the DMV because it'd be over quicker. Skip this wretched company in lieu of one where you at least KNOW how much they are trying to screw you. Dollar's the type of company to molest you in an alley and then charge you for the jollies.
Answer: Not easy at all. No phone number available. They force you to go through Facebook Messenger to communicate. A joke of a company. Don't give them your business.
Answer: An absolute scam of a company. Look at the reviews on Yelp, Google, BBB, etc. This company is owned and filled by unethical people lying and misleading customers to steal their money.
Dollar Rent-A-Car has a rating of 1.3 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Rent-A-Car most frequently mention rental car, customer service and credit card. Dollar Rent-A-Car ranks 181st among Car Rental sites.