I could rate this company a zero I totally would. First of all let me say the entire staff must hate their job, they are put out and unapproachable and rude as can be! I had a rental car reserved for 8:30 a.m. I arrived at 8:31 a.m. First person in line no waiting. I was charged again for the taxes I paid and was told I needed ins for the car which I already paid for when I reserved and paid for the car online. Was given a ticket to go down stairs and pick up my car its appox 8:40 go down give the man down there my ticket and was told to wait during this time many many people have come and gone were given there cars and on their way! Finally after 20 mintutes I asked the guy where is our car and why are we still waiting? He mumbled something as he continued on his cell phone. So we waited longer and in anther 10 minutes I asked again why is this taking so long he said they are washing the car. Then a girl comes down and I asked her how long as at least 30 other people have come and taken their cars while we are still waiting, she said the same thing, they are cleaning the car, I told her this is unacceptable as it is cold and windy out I have 2 elderly people with me and a special needs adult with autism with me, I am told by her it is not her problem this is corporates issues not hers. I go back upstairs and ask for a manager, explained the situation and once again I am told this is a corporate issue, uggggggg really! I was given this song and dance about cars come in dirty and need maintence etc... got no where. Finally an hour and a half later the car appears, filthy (which I thought they were washing and cleaning the car) looks like it scraped a tree or a building something, this car was so gross and smelled not to mention the change oil light was on the whole time ( so much for we are maintaining the car). So I go back upstairs and ask for the manager again as I do not want to be charged for the shape and damage this car already has to it so he filled out a slip not an apology or anything at all. I was so embarrased to drive this car. Not what you expect from a rental car company. I never should have had to pay for this car this was the worst rental car experience of my life never ever ever would I recommend this company to anyone ever. If corporate does care they will train these people in customer service and how to treat customers and please them to make them happy! Litteraly steer clear of this company at all cost!

Wish the site had a ZERO rating; WORST car rental experience I HAVE EVER HAD! Arrived at the Dollar counter at the Gillespie St. Car rental facility that services the Las Vegas McCarren Airport at 1:00 on a Sunday (big arrival day for Las Vegas visitors) It started right away; EIGHT reception terminals and only ONE receptionist checking patrons in. (reminded me of a bad grocery story). We only had TWO people ahead of us and yet waited over 30 minutes just to reach the receptionist;... why the car rental industry has not been able to automate and/or expedite a simple rental process remains appalling to me.

She of course was a real peach! This person (Paulette, I believe) IS NOT in the right business; mean, cranky and short-tempered! I was as cooperative as could be just so I could get-the-heck away from her! Finally got the almighty paperwork to proceed downstairs to collect my vehicle. Uh-oh! The Dollar kiosk seems to also serve the Thrifty kiosk (as the kiosks are one and the same) and with only ONE ATTENDANT the two lines were already 20 people deep on both sides (40+)! With NO attendant visible I gathered my info from fellow patrons only to find there were NO CARS AVAILABLE, and they were only checking you out as cars came in, went through the cleaning process and were delivered one by one to the kiosk area. OMG! What kind of business stays open WITH NO INVENTORY!

To add anxiety to anxiety the cars exiting the facility were 23 deep in line and for some reason taking an avg. Of 90 seconds per car (I know because with nothing better to do but WAIT I was timing each car's departure time) just to EXIT THE FACILITY! (3 booths, only 1 open) You do the math! OUCH!

The attendant was running around, and rightfully-so, very stressed out, stating; "I'm doing about 8 things at once here so please be patient". And we all WERE being very patient, but spending our vacation time standing in a dusty, dark, hot parking garage awaiting the arrival of a car we booked weeks in advance, was not what any of us had in mind!

Cars arrived ever-so-slowly as we inched our way to the front of the line. 30, 35, 40, 45 minutes later a car finally pulled up. But with two lines we didn't know if it was for us or the other line, so waited, waited and waited some more with no attendant in sight. Exasperated, one of the other frustrated customers returned to the reception area upstairs only to return with the news that THE ATTENDANT HAD GONE ON BREAK! FIFTY people awaiting a vehicle AND SHE GOES ON BREAK! UNBELIEVABLE! I don't care if she is UNION (or not), her moral compass alone should have kicked-in and said; "I'll sit this break out to help these folks"... but NOOOOOO, no such moral compass present with this employee.

With no attendant to disperse the SLOWLY-accumulating inventory of vehicles (3 now, oooo) and this one sitting right in front of me I finally said WTF and jumped in we were OUTA THERE! The exit booths had acquired an additional attendant so the exit time had been cut in half and within 15 MORE minutes we finally exited the facility.

As previously mentioned, I HAVE NEVER HAD SUCH A BAD RENTAL EXPERIENCE IN MY LIFE! It wasn't just a single failure, it was FAILURE AT EVERY TURN in the process (as documented above). Needless to say I WILL NEVER utilize DOLLAR or THRIFTY for my car rental needs EVER AGAIN! Traveling to Nashville this weekend and have ALREADY canceled my rental car. Uber and Lyft, here I come.

This is for the SFO location.

TL; DR This place lies to you, charges you extra, then tries to blame you.

Last year, over an hour wait to get a car. This year's wait (12/23/19) was short, but they don't have the car type we reserved, which I know happens and that was ok. But the service desk then lies and says they'll give us a different car type for no additional charge or we could sit and wait for the original car type we booked. The service agent then starts talking quiet and says she could even save us money by us taking this other car type. I thought, its Christmas they want to get rid of specific car types that people aren't renting and I was fine taking anything as there were just two of us. We verified with the employee by showing her our original charge via email ~$530 and she said "yep, you will save around $200". She pointed out a total cc authorization on our receipt of ~$360 and said that would be our end price paid and we would get a refund because we had prepaid more than that.

When we returned the car, they wanted to charge us $167 beyond our original charge for the "upgrade" we took. We went back to the service desk and was told to see the manager, Rosaria (or a name similar to this) at the office in the garage. Went to the garage and asked for Rosaria the manger and a male employee said "You can deal with me." Asked again for a manager and he repeated "You can deal with me." Never gave us his name or said he was a manager. When we discussed our issue with this male employee he very rudely said it was our fault and we "should of checked our bill" or " should of verified this rate with multiple employees". When I told him that was BS he said "lots of employees do this." I told him I was following up with this and asked for his name and he refused to give us his name or a business card. He said he could "knock the extra charge in half" then at the end of the conversation said he was only authorized to take off $75 of the $167.

I guess we fell for a typical 'bait and switch'. Shady employees at a shady company. Don't give them your business. If you have no choice, make sure to verify everything on your receipt with multiple employees as the "manager" suggested /s Currently following up with someone who claims they are the owner. I'll update this if I get a response. If this isn't resolved, reporting them to the BBB and disputing the charges on my credit card as this is a total scam being ran at this location. Look at the other reviews, they are scamming people left and right.

This is my ongoing story of their counter staff falsely informing me of mandatory policies' That I must agree to pay for or else I won't get my vacation car.
"My confirmation number is J*******F3
I have been asked to send you a private message to discuss my complaint. I emailed full details of my complaint in but nobody was interested in dealing with it.
I came over on vacation from the UK, and clearly made it obvious that I was a UK citizen, I was quoted a price that I was told didn't need anything else adding to it. Then when I got to the counter a very forceful woman told me that I must purchase additional insurances and that I wasn't eligible for the price I was quoted and charged more than double what was remaining on the loan. I questioned it at the time but was told that my price was only valid for US citizens and not for overseas visitors. I feel as though I have been robbed, and sold a false story of what I could have. Had I realised that this was how you operated your business, then I would have used another company. I've only chosen to use Facebook to complain as you have ignored m for a week now through usual channels
Thank you for providing me with this information, Damon. I understand your frustration and would like to look into this for you. May I please ask for your full name and relationship to the primary renter on the reservation? -Zach
My name is damon preston and I am the primary renter
Thank you, Damon. Our team will be looking into this for you and will update you in this DM thread as soon as possible. We appreciate your patience while we review your concerns. -Zach
I await your response. How long do you think it will take your team to investigate?
I also have pay by plate tolls to settle from my return to the airport as there was no other way to get there other than on the toll road, and I can't access information on how to pay them fl fore you add even more charges. I didn't buy your service as I only needed it for the last hour of my holiday and didn't want to be charged for 16 days just for that small section of my trip
Hello Damon. I sincerely regret any misunderstanding. After reviewing your concerns, I can confirm the daily rate quoted did not change. However, the service for Liability Insurance Supplement is optional and was accepted on your rental agreement. The charged billed are correct and no refund is warranted. -Ross
I am not happy with your explanation. The liability insurance was not optional as your staff member told me that it was mandatory that I take it as I was not allowed to take the vehicle without it as I was from the UK. She also said that I had to sign the documents to accept the charge or I could not have the car. She also tried afterwards to pressure me into paying even more for the fully comprehensive policy for yet another $600, the charge is not correct as I was given no choice but to take that policy, and you have now confirmed that the woman behind the counter blatantly lied about it to me to make me pay extra. I can only assume that she gets bonuses for all the extra charges they sell. The process is disgusting and this response from you just goes to show how that the issue is systemic throughout your organisation. Your delays look like another excuse to not own up to the shady practices that your company operates. If you are not willing to give me back the forced sold charged then I have no choice but to make this situation public so that no others suffer this level of deceit and theft of their highly valued "Dollars"
Damon, I assure you that your concerns have been noted and forward to the appropriate management team for further internal review. Unfortunately, we are unable to reconstruct a conversation that takes place at the rental counter so we must rely on the signed contract. While this is not the preferred resolution, we do hope you can understand our position regarding this matter. -LuciAnna
No I do not understand or accept your position. You are basically calling me a liar, to suggest that the conversation did not take place and that the signature that I was told I had no choice but to sign by your staff member or else I would not get the car whilst my wife and 2 small daughters waited with all our vacation luggage is the only method of verifying what took place. Your standpoint allows your staff free reign to rip off all customers for as much as they choose to with no risk of repercussion as you will always side with them with the standpoint that the signature confirms they behaved appropriately and not in the deceitful and underhand manner I which they do in fact operate. I am truly disgusted that in a country which prides itself on customer service you allow such practices to take place freely and with the full support of the organisation. I will pursue this to whoever I need to to ensure this practice is exposed and your staff acknowledged as the deceitful people they are, and your organisations happy support and encouragement by way of commissions of their behaviour"

This is ongoing as all they do is ignore what I say, then make me wait at least 24 hours for a response regardless of how quickly intent to them
OH MY GOD!
Now I find out that despite my asking you numerous times about paying the damn tolls before you rip me offf even more for that too, you've ignored every single request for that information and now taken another £35 from me for a $6 toll!
When will you stop taking my money, and which authority governs your activities?, clearly you are all working there to delay my complaints long enough to take all my money. I demand to speak with a senior manager and I also demand to know which authority regulates your activities so that I can raise a formal complaint about your entire organisation with them also. I cannot express how enraged I am with you all right now, you are all utter thieves and I am sickened by your activities. You have absolutely no shame or morals!'

Zero 's
ATTENTION!
DON'T EVER RENT FROM THESE CROOKS! MY HUSBAND DARYL RENTED A CAR IN TEXAS. WE RETURNED IT ON A FULL TANK OF GAS. THEY CHARGED US $136.00. CLAIMING IT WASN'T FULL DAMN LIARS. EVEN IF NOT, IT WOULDN'T COST THAT AMOUNT TO FILL IT. THE CAR TOOK $20-$25 TO FILL UP! HOW CAN THEY JUSTIFY $136.00 (IF) IT WAS EMPTY? THAT'S BULL$#*!! WE HAVE PROOF WE PUT GAS IN IT BEFORE RETURNING THE CAR. I AM REPORTING THEM TO THE "ATTORNEY GENERAL'S OFFICE", AND THE BBB. PUTTING THIS CROOKED COMPANY ALL OVER THE INTERNET! (DOLLAR CAR RENTAL) I READ OTHER SIMILAR REVIEWS ON YOUR WEBSITE. SHAME ON YOU. BTW... MY HUSBAND EVEN VACUUMED THE CAR BEFORE WE RETURNED IT. HOPEFULLY THIS GOES VIRAL. I THINK HERTZ OWN THEM, ALLEGEDLY! #LIARS #CROOKS #BADBUISNESS #DONTRENTFROMDOLLARCARRENTAL #BADREVIEWS #SHARETHIS

BAD BAD BAD.
Long queue
Personnal not nice
Add fake option
We refill the car and be charge for fuel

Please go away bad bad bad

PLEASE CHOOSE ANOTHER RENTALCOMPANY

It started at the San Jose airport where we were Looking for a car that could make our trip to Manuel Antonio and Santa Teresa doable. We were recomended a car for this trip and it was and old Suzuki Jimny
We got a bad feeling when the attendant at dollars saleplace at San Jose airport "highfived" to the person who was gonna lead ous to our car(obvioulsy they did a Good deal of tricking us turist to pick a bad car that has a low cost for them But i High cost for us customer" this the first bad feeling we got of "Dollar".

Then we got a GPS included in our price, the thing was that the GPS only worked in the San Jose-area, and not in Manuel Antonio and Santa Teresa, or anywere else on the Nicoraya-iland. We were very clear about that we neeeded a gps that works in these areas, and dollar hands us one that doesent work at all in these areas
This leaving us to being forsed to use our own cellphone gps when very expensive costs as a result- thank Dollar.

The Suzuki Jimny (that we were recomended) barely maked it true the Hills of Santa Teresa, even though the Dollar Personal had recomended it for Santa Teresa terrain. It was a line of cars behind us in every up-hill due to the very very very low motorcapacity that our car had.

On our way Home we where delayed due to a traffic accident and was 4 hours late to return our car. This we tried to explain to the dollar-staff but they didnt belive us and charge us one extra day...

So, no we would recomend dollar to anyone that wants a problem-free and Nice tripp without a moneyhunting personal that would leave you with the worst car at the Most expensive price- just for their own winning.

DO NOT RENT A CAR FROM DOLLAR unless you want to be taken for a ride.

I don't often rent cars but when I do I book with a trusted name in the business. Hence, I thought booking with Dollar through Southwest Airlines was a no-brainer. I did not know, at the time of booking, that Dollar is NO LONGER an American based business.

The first I learned about this was at the close of the booking it was noted that the charge would be reflected as Car Hire in Dublin Ireland. Had I been aware of that before completing the transaction, it would have been a red flag for me and I would have proceeded differently with my transaction. As it was, I was charged $78 and a foreign transaction fee of around $3.

About a week before traveling I decided to add a day to the rental. When I called Dollar I was told that they would cancel my booking and rebook me for one more day but the cost would be an extra $100. I was given a phone number to cancel my booking which, I was told, was at the San Diego Airport. NOPE! It was in yet a different foreign company.

Dollar's customer service is about the worst I have ever encountered in all my years as a consumer. It is virtually impossible to speak to someone in the US who can help solve an issue. The people in the Philippines are very courteous but language is a barrier and they have no authority to do anything but book a car. I asked many, many times to speak to someone in the US and was transferred back and forth like a beach ball. No one could or would help me because most of them could not understand what I was saying. So, after almost an hour trying to find someone to help me, I hung up and went online to cancel there. BUT... you can't cancel online!

So, I called the cancelation phone number and it was in yet another foreign country. At least the person who answered the phone was conversant in more than one language. I was told there would be a $50 cancellation fee, even though I never picked up the car and was canceling before the booking date. They could not give me confirmation number as that only comes via email.

The cancelation email informed me that the rental was canceled and any monies owed me would be credited to my account. Well... I was not billed a $50 cancelation fee. I WAS CHARGED $55!

I went on Dollar's Facebook page and, after reading post after post warning people not to book with Dollar, I posted about my experience in detail. (I looked an my post has been deleted. But, there are plenty more there is you want to check them out.)

Dollar contact me and said they would try to get the fee refunded. After a week I got a message saying they could not refund the cancelation fee because I booked through a third party.(I booked directly with them through the Southwest, which took me to the Dollar website. Southwest had nothing to do with this booking.) I said that there was no third party involved, I booked online at their website, I spoke directly to their personnel and Dollar both charged and credited my credit card directly from Ireland. No third party was involved.

At this point, I have filed a formal complaint with Southwest about this company as I feel Dollar does not represent the standards that Southwest offers in its partner relationships. I have also protested the charge with my bank.

I wound up booking with Avis and I am so glad I did. Avis was terrific. I will never, ever recommend Dollar Rent A Car to anyone!