Rebel R.

I was away when I learned my account had been automatically renewed for another year. I called as soon as I got home and was assisted by customer service representative Breck.

Breck was easy to talk to, listened to my concerns and within a few moments had given me the help I needed/called for. My account is now renewed for the year at a reasonable rate and the auto renewal option was removed.

Breck also gave me a detailed and very easy to grasp explanation on how their DNA matching system works, which applies to the other sites I use, as well.

All in all, I am a very satisfied customer.

DO NOT RENT A CAR FROM DOLLAR unless you want to be taken for a ride.

I don't often rent cars but when I do I book with a trusted name in the business. Hence, I thought booking with Dollar through Southwest Airlines was a no-brainer. I did not know, at the time of booking, that Dollar is NO LONGER an American based business.

The first I learned about this was at the close of the booking it was noted that the charge would be reflected as Car Hire in Dublin Ireland. Had I been aware of that before completing the transaction, it would have been a red flag for me and I would have proceeded differently with my transaction. As it was, I was charged $78 and a foreign transaction fee of around $3.

About a week before traveling I decided to add a day to the rental. When I called Dollar I was told that they would cancel my booking and rebook me for one more day but the cost would be an extra $100. I was given a phone number to cancel my booking which, I was told, was at the San Diego Airport. NOPE! It was in yet a different foreign company.

Dollar's customer service is about the worst I have ever encountered in all my years as a consumer. It is virtually impossible to speak to someone in the US who can help solve an issue. The people in the Philippines are very courteous but language is a barrier and they have no authority to do anything but book a car. I asked many, many times to speak to someone in the US and was transferred back and forth like a beach ball. No one could or would help me because most of them could not understand what I was saying. So, after almost an hour trying to find someone to help me, I hung up and went online to cancel there. BUT... you can't cancel online!

So, I called the cancelation phone number and it was in yet another foreign country. At least the person who answered the phone was conversant in more than one language. I was told there would be a $50 cancellation fee, even though I never picked up the car and was canceling before the booking date. They could not give me confirmation number as that only comes via email.

The cancelation email informed me that the rental was canceled and any monies owed me would be credited to my account. Well... I was not billed a $50 cancelation fee. I WAS CHARGED $55!

I went on Dollar's Facebook page and, after reading post after post warning people not to book with Dollar, I posted about my experience in detail. (I looked an my post has been deleted. But, there are plenty more there is you want to check them out.)

Dollar contact me and said they would try to get the fee refunded. After a week I got a message saying they could not refund the cancelation fee because I booked through a third party.(I booked directly with them through the Southwest, which took me to the Dollar website. Southwest had nothing to do with this booking.) I said that there was no third party involved, I booked online at their website, I spoke directly to their personnel and Dollar both charged and credited my credit card directly from Ireland. No third party was involved.

At this point, I have filed a formal complaint with Southwest about this company as I feel Dollar does not represent the standards that Southwest offers in its partner relationships. I have also protested the charge with my bank.

I wound up booking with Avis and I am so glad I did. Avis was terrific. I will never, ever recommend Dollar Rent A Car to anyone!

I would have given this site a five star rating IF it delivered as promised when you sign up. Don't get me wrong... I use ancestry.com a lot, found a sibling and many cousins through Ancestry.com. That said, the site has software glitches that it cannot repair.

Since September 2013 Ancestry.com has failed to deliver invitations to join my family tree (I sent them to family members) and failed to deliver email notifications of data updates to those who are already members. I have called, written and even posted on their Facebook page to no avail. They know of the problem BUT cannot tell me when the problems will be fixed.

ANcestry.com charges a lot of money for full access to their site and data. I do think this is the most comprehensive genealogy site available but not the best, by any means. Plus... the DNA test is a rip-off. All you get back are "possible" matches of third, fourth, fifth, etc. etc. Cousins. None of them have been real for me.

So, if you choose to go with Ancestry.com I recommend you sign up for the least expensive option. Or, try another site until they can get their glitches repaired and working again.