BRIAN M.

This is for the SFO location.

TL; DR This place lies to you, charges you extra, then tries to blame you.

Last year, over an hour wait to get a car. This year's wait (12/23/19) was short, but they don't have the car type we reserved, which I know happens and that was ok. But the service desk then lies and says they'll give us a different car type for no additional charge or we could sit and wait for the original car type we booked. The service agent then starts talking quiet and says she could even save us money by us taking this other car type. I thought, its Christmas they want to get rid of specific car types that people aren't renting and I was fine taking anything as there were just two of us. We verified with the employee by showing her our original charge via email ~$530 and she said "yep, you will save around $200". She pointed out a total cc authorization on our receipt of ~$360 and said that would be our end price paid and we would get a refund because we had prepaid more than that.

When we returned the car, they wanted to charge us $167 beyond our original charge for the "upgrade" we took. We went back to the service desk and was told to see the manager, Rosaria (or a name similar to this) at the office in the garage. Went to the garage and asked for Rosaria the manger and a male employee said "You can deal with me." Asked again for a manager and he repeated "You can deal with me." Never gave us his name or said he was a manager. When we discussed our issue with this male employee he very rudely said it was our fault and we "should of checked our bill" or " should of verified this rate with multiple employees". When I told him that was BS he said "lots of employees do this." I told him I was following up with this and asked for his name and he refused to give us his name or a business card. He said he could "knock the extra charge in half" then at the end of the conversation said he was only authorized to take off $75 of the $167.

I guess we fell for a typical 'bait and switch'. Shady employees at a shady company. Don't give them your business. If you have no choice, make sure to verify everything on your receipt with multiple employees as the "manager" suggested /s Currently following up with someone who claims they are the owner. I'll update this if I get a response. If this isn't resolved, reporting them to the BBB and disputing the charges on my credit card as this is a total scam being ran at this location. Look at the other reviews, they are scamming people left and right.