If you want to be disappointed then go ahead and browse their website. Lovely pictures but the dress came as a shocker. Brown sleeves on a white wedding dress. These guys ruined my online shopping experience! Would not recommend to anyone, at all!
Ordered my mums mother of the bride dress from here. Requested the colours be different from the picture which was confirmed with me twice. For it to arrive totally wrong. They will not accept returns or admit liability and want me to pay for another dress making! What a waste of £115 don't bother buying from this company no matter what the good comments say!
Ordered a "custom made dress" which I might as well have made myself. Cost me £170 and looks nothing like the picture. Bad, bad quality, massive on me... It was not even symmetrical! Customer services asked me to send them pictures of which I took loads and they said that they could see nothing wrong, refusing to give me a refund. I will never again purchase from there and hope no one else will either.
This company also goes by the name of Stacees. They made 2 of our dresses wrong and are refusing to replace or refund them. They want more money to make 2 correct dresses. Please don't use this company. Save yourself from stress
Ordered my wedding dress from then and it came within time but measurements are all wrong and dress doesn't fit. Tried to email them, they asked for pictures and now won't reply. Then tried to make a comment on their Facebook page and it won't show up.
As a plus-sized Mom of 2, it's hard to find dresses my size. A neighbor recommended DIYdress and boy was I glad to find out they cater to plus-sized customers from swimwear to lingerie! Best of all, they offer discounts. That's a whole LOT of savings for me.
Do not order dresses from here! I have recently purchased 5 bridesmaid dresses and they came in awful! Horrible colour and dresses looked awful on, nothing like the images they say!
When I asked for a refund. They say nothing is wrong and that they cant give a refund but a replacement at a lower cost. Then when you agree to that, they say we can't do that either. Even though it was within the 7 day of delivery like they say on their site! They send the same automated replies!
I Have rang their customer service number and the guy was just not interested at all. He passed me off telling me to email them through their sales team and I'll make sure they get back to you, but they don't. Now I can't get through at all!
The live chat lady will say you get a refund but you don't! So do not believe them!
I've just lost £367 of my bridesmaids money. It's a massive scam! Please, please do not buy their dresses! Wouldn't want anyone else to be in the same situation as me!
Lisa
I ordered a white dress made to measure for my wedding day. When the dress arrived it was neither white nor made to the measurements I requested. I promptly emailed them requesting a refund but they refused saying they made the dress as requested, despite me sending photographic evidence to the contrary. Do not order from them!
Only use this site if you want the worst possible dress you can imagine and the worst possible customer service you can imagine. Simply do not believe anything on their website. None of it is true. You will only use your money.
I ordered a wedding dress, when it came it was totally the wrong colour & didn't have a sweep train as it should have, when i contacted customer severice i got told that was want i ordered & just keep it, you can see from the photos it was totally wrong, they said i could have a discount on my next ordered, i just wanted what i paid for, stay away from this company, I'm disgusted with the whole experience...
I ordered my dress for a wedding and when it arrived it was the wrong colour, when i emailed them, they wouldn't offer me a refund and would make me another dress at a cheap price. I did not want to order from them again and asked for a return address and a refund. 2 months on they said they will offer me a £10 refund for a £65 dress plus £20 delivery. There website said if you are not happy they will offer you a refund this is not true. Please save your money and go elsewhere.
Having chatted with an online customer service repersentitive prior to buying, i was assured I could return a dress that didnt suit - This was certainly not the case. I ordered 2 dresses and only one arrived. They are arguing that the dress did lewve their warehouse so therefore they are not responsible and are refusing me any sort of compensation or refund and continue to ignore my emails. The dress that did arrive was poor qualityN badly stitched, uncomfortable and marked! Again, no compensation or refund for this. Avoid this company at all costs.
This company I am still fighting one year on 5 bridesmaid dresses not fit for purpose paid 300 pounds in total wrong sizes different shades terrible workmanship they offered me 25 pound back disgrace I have been chasing them over a year for thier UK address to take them to court still they repeat the same replys over and over again cowboys avoid at all costs
I ordered a dress for my daughters prom £127 with quick delivery, it arrived 4 days late, was the wrong colour and cheap netted material. Under refunds policy I was in my rights to have a full refund but only got offered £15! Oh and I had to pay £20 customs fees too. The UPS driver told me that unfortunately it's quite common for people to be ripped off by these companies. DIYdresses.co.uk are not uk based and DO NOT fulfill any promises they make before your purchase. AVOID
Do not even think about ordering a dress from diy only if u expect it to come 5 years later. This fake bull$#*! ppl haven refunded me my money after ruining my prom. Avoid them they might have nice dresses but they are unreliable as $#*!
Shopped for 2 super pretty dresses from this store for our family reunion, I went went with a bridesmaid dress which fulfilled the purpose. Service was friendly, prices are great. Product came flawless.
Ordered some dresses from DIYdress and they arrived in perfect condition, on-time and looked fabulous. There was a slight issue with one of the dresses and they communicated very quickly with me and we agreed a resolution. Would recommend this company but make sure you know exactly what you want as returns are not any use to them if the dress is simply unsuitable.
Long story short 3 out of 4 dresses ordered are faulty i. E. Too short, made 38 inch bust instead of 28 as per my instructions, colours are not the same. They will not replace or refund, when I called the after sales number it takes me through to teletext holiday
BEWARE this company has no customer service skills I asked to cancel 48 hours after and you cannot! They state in FAQ section that a confirmation email will be sent and you need to confirm but this did not happen. 48 hours later I contacted them and they offered to refund shipping. This was £0 as my dress was over £150! Several rude email responses later and nothing of use. They are so rude and clearly do not understand what customer service is. Any other retailer would have to accept a return or at least exchange within such a time frame but these people refuse! They are even insisting I take a dress that I do not want! BEWARE
I ordered a dress for my 12 year old daughter. The dress came, but they'd taken my custom measurements and made the shoulder straps too short, so the bust measurement ended up at the top of the shoulders, so it's way too small. I've tried to get in contact and they don't want to know. Basically if anything goes wrong you are completely left high and dry. I'm warning other people because you're going to be spending a lot of money here for something which you can't get refunded and something you can't use.
Overview
DIYdress UK has a rating of 3.2 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DIYdress UK most frequently mention customer service, good quality and bridesmaid dresses. DIYdress UK ranks 15th among Prom Dresses sites.
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Today we have a bigger workshop and have partnered up with major Dress Makers. Serving customers worldwide, 24/7.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia, thank you for taking your time and sharing your experience with us. I am sorry to hear that there were some complications, but I am happy to hear that you liked the dresses :) Have a wonderful day! Wendy