DIYdress UK

I have never bought anything from this website but i would like to say something about it. I have recently been looking for prom dresses. The prom dresses in prom dress shops are far too expensive and the prom dresses in high street stores were not very interesting. diydress.co.uk came up as the first search result for 'prom dresses'. I found a perfect dress from their website and was nearly about to order it until i started looking at their website in closer detail. After searching around it for a while, i noticed that their reviews were all written the same, they were all '5 star' rating, the descriptions on the website were of poor english, the dresses were reduced way too much in price for their apparent quality, the delivery dates were suspiciously late, they wouldn't let you see the dress in different colours, on some of the dresses where there was a picture of the actual dress you would receive the dress had altered details which showed significant poorer quality, the models are all different, and the pictures of the dresses were stolen from websites that sell genuine expensive designer dresses. I then went and researched other cheap prom dress sites and i learnt that the dresses, website layout, reviews and language were exactly the same. Some of the websites were even based in hong kong, not the uk. The long and short of what i'm trying to tell you is DON'T BUY FROM THIS WEBSITE AND OTHER SIMILAR WEBSITES BECAUSE YOU WILL BE SCAMMED.

Give 0 stars if i could - liars and will not honour refund policy

This has been one of the worst experiences I have ever had with any company. I ordered my dresses from the colour chart they provided to me for the dress I was ordering - I also received swatches prior to ordering. I then attached the colour chart to each of my 3 orders and DIY dresses commented beside each link that this is "OK". I then received my dresses which should have been pale mauve in a pale aqua colour.

I contact them they told me i picked from the wrong colour chart - LIES! They admitted to their mistake eventually but would not budge to give me a refund or to send me the correct colour free of charge. I had to pay 110pounds ontop of what i already paid to get the dresses - as the mauve colour is what my heart was set on. The quality of the aqua dresses were good - so i ordered the second lot. When they arrived the under lining was pale pink and they did not put enough material on the actual dress material... so basically what i have is a dress with the mauve colour i wanted on top and a pale pink on the bottom - these dresses were thrown together in my opinion. You cant even wear these ones!

I am shocked at how rude they are now even though i sent them the pictures which clearly show how bad they are - as per the refund policy if you can prove by photos they will refund - LIES!

PLEASE PLEASE EVERYONE DO NOT BUY FROM THIS SITE!

Last email received from them;

"Thank you for your reply. Please be noted that we did make your dress according to the colour you chose, but it is very common in clothes making industry. It will vary because of photographing, light, monitor, mood, even the time. Hope you can understand. You know our dress makers did have spent too much time and energy on your dress, hope you can also consider our hard situation.
Have a nice day."

I will give them nice day! Do they realise how much time and energy and stress and upset they have caused me...? I am not far off my wedding now and I am left with a set of dresses you cant wear and a colour I don't want!

I am not going to let this go!

Avoid purchasing from this company. I loved the dress depicted on their web site. I would not have even contemplated returning that dress. The dress fits me. The sizing is good but the dress itself is horrible bearing little resemblance to the one I thought I had ordered. The colour, material and the styling are all wrong. They say they have return policy. Don't believe them. They won't accept any of the many reasons I gave them, backed up with my photographic evidence, that the return of the dress warranted a full refund. After some lengthy correspondence, they offered me £15 to have the dress restyled! They have now offered to reimburse me to the tune of £80 - after I return the dress to them. Postage has to be paid bythe customer. With the £20 I paid to have the dress delivered the total outlay for was £113:57. The return of the dress would cost me another £20. So the total cost to me for this big disappointment, less the £80, would be £53:57, not to mention the fact that I had to buy another outfit for my son's wedding, which cost £130. Indeed at this point in time I have no reason to believe I would ever get any payment, even if I returned the dress
Would I buy from them again - never. Would I recommend them to anyone - never.
If this review just manages to stop 1 person from having the disappointment and stress I have had, not to mention the sheer frustration felt dealing with this company, then it would go some way towards compensation. Oh and if any Am. Dram. Society is looking for a hedious dress for a wicked witch to wear in a Christmas pantomime then get in touch. I have 1 I'd be delighted to give away.

My parcel came 3 days earlier than expected and my evening dress is stunning!