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Emma h.

1
Level 1 Contributor

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Total Points
206

2 Reviews by Emma

  • Meetcurve

1/15/24

I placed an order but was contacted the following week to say that as I have too many items they wouldn't accept returns from it.
I have issues with sizing and it's so important to get it right with swimwear. I ordered about 10 things (some individual tops and bottoms) and i was aiming to keep 3 sets if they fitted. Customer services contacted me to say that I couldn't return the items unless I ordered fewer.
This went back and forth as there is no mention of this on their website and customer services weren't listening to the points I raised. They're also clearly not UK based as is implied, or certainly the person I was speaking to wasn't. Currently waiting on a refund.

Service
Returns
  • DIYdress UK

8/27/14

DO NOT BUY FROM HERE, THIS IS A SCAM!
This site has been using other designers' photos to sell dresses. The ones that arrive look nothing like the pictures at all.

I ordered a simple elegant looking dress for my bridesmaid, and it is awful!
When the dress arrived, it was the wrong colour, wrong measurements, poorly put together, proportions were all wrong, and the overall quality was rubbish as well. There were supposed to be flat pleats on the front of the dress at the waistline, instead they've used some kind of weird stitch makes it stick out around the waist. Not flattering. My bridesmaid looks like she's wearing a bustle at the back!

When I complained about all of these things, the company flatly denied that there were any differences between the dress that arrived and the pictures on the website, in broken english. This has gone back and forth for some weeks now, and they have now offered me a discount on future purchases! The cheek of it!
I will never be purchasing anything from this company ever again, and I will make sure as many people as possible know they are scan artists and theives.

Tip for consumers:
AVOID AT ALL COSTS!

Service
Value
Shipping
Returns
Quality

Emma Has Earned 6 Votes

Emma H.'s review of DIYdress UK earned 6 Very Helpful votes

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