DIYdress UK

Ordered a custom made dress, shoes and a handbag in February, received it in March. Communication was great, they answer every question fast and simple, as it should be. I simply hate long pointless answers from online stores. The Dress fabric was as described, same applies to the colour. Style was as pictured. The dress needed some attention from the local dressmaker because I lost a few pounds in those 3 weeks. Very happy customer.

Order - 18. February
Received - 10. March
Evening Dress for 145$
Shoes for 30$
Handbag for 25$

I would give it no stars if could.

NEVER use this site. It is appalling. The dress I ordered, came nothing like picture. The embroidery and colour was completely different, in which i contacted them explaining my disappointment. After several of my emails being ignored, I finally got a response telling me it was my fault and that I should have stated what colour i wanted the embroidery even though it clearly said in the description. The most they offered me was £10, which compared to the dress cost is ridiculous. They clearly had done this to several customers, as they didn't seem bothered at all.

Would advise everyone to avoid this website. False advertisement and a disgraceful attitude towards customers.

I ordered 8 made to measure bridesmaids dresses. I gave the measurements as stated. Prior to buying I looked at their website. It states that they offer refunds and are a reputable company. When the dresses arrived the sizes were all wrong and were far too small. When I asked for a refund they refused. I emailed over 20 times and they kept saying I had sent them the wrong measurements. They also seemed to copy their email responses from a standard template. You could be fooled into thinking there were a UK firm but they are not, they are based in Hong Kong. Luckily I paid on my credit card so managed a charge back. This is a long processes. I had to pay a tailor to write a report stating the dresses were not made to the measurements I gave. Even then DIY dresses tried to dispute this. However I eventually got my money back. Beware, the dresses may look good but the sizes are terrible.

Since march last year I have tried to return a dress, I'm absolutely discussed, my daughter ordered a dress for her prom, it was the wrong colour, stitching horedous, far to big, the cheapest material and they chardged £230 for it, no returns note, no address, costumer services very rude, sent pictures and they said they couldn't see anything wrong, I showed the dress to many companies and they were appalled, also the pictures in their website are from other companies. So copy writing haha, so they are in big trouble!

Thank you for pressing hard on getting my daughter prom dress here on time and a week and two days early. This dress is lovely! It's comfortable & flattering Will be ordering though this site again and spreading the word of diydress wonderful customer service and affordable prices. Thank you again, Larry

The only good thing about this was that it arrived quickly. We bought my daughters wedding dress from this site. It is one of the worse garments I have ever seen. The quality was shocking and it didn't resemble the photo at all. My daughter cried! I was offered £15 back. When I told them that I then bought another dress from another website they actually asked to see a photo of the new dress to see where they could get some tips. Appalling that they get away with selling. They don't care that they are spoiling what should be one of the happiest times of a young woman's life. Shame on them. For those reviews that praise this site, they MUST be fake

Dear diydress Thank you for the quick respond, I recently had a lovely wedding dress made by the lovely ladies t DIY dress, a very big thank for you & your team, my sister was very happy about the dress, everything perfect. The service was massively fast and the ladies were really helpful answering all my questions! Hope she will be a pretty bride with your dress. We are looking forward to do more shopping with your great team, thank you very much again

If I could give this company no stars I would do just that. I ordered 2 bridesmaids dresses from this site and when they arrived they looked nothing like the dress I had ordered. The colour was meant to be gold and it was horrible and yellow. Being close to my wedding I got my bridesmaids to try them on hoping the would look better on, o no they didn't. They did not even fit you could not zip it up or even bring the zip together to try. Went back on the website to look at the dress again and found that it is no longer available. I wonder why!

Have emailed the company around 5 times requesting a refund and for me to send the items back but they just keep asking me stupid things like send us pictures to prove they don't fit. Absolutely disgusting customer service and would not recommend this company at all.

I've bought 4 dresses and was amazed when they arrived. It was a budget wedding and I didn't pay much for them, but they were still made very well, the upper and under stitching was flawless, the colours were brilliant, my bridesmaids loved them wort every penny Xx

I GOT MARRIED IN 2015 AND IT WAS A PERFECT DAY THE DRESS FIT PERFECT, I WAS REALLY WORRIED DUE TO ME NOT TRYING ON MY DRESS HALF WAY THROUGH AND DUE TO MY PARTNER MEASURING ME UP FOR THE DRESS BUT I HAVE TO SAY THAT THEY DID A FANTASTIC JOB AND IF I WANT ANY DRESS AT ALL I WILL GO BACK TO DIY DRESSES

I ordered my daughter's prom dress from Diydress after long days in shopping centres and several appointments in wedding shops. When we found our dream dress it was well out of my budget. I couldn't believe it when we saw the same dress but at one third of the price on Diydress. We ordered it and then read reviews, which unfortunately not all of them were good.We panicked! I used the room chat and sent a few emails, the customer service was excellent. They are overseas but their English is good. When the dress arrived, only 10 days later, we were over the moon, beautiful dress that fitted perfectly and fantastic quality, even better than the one she tried on the shop!. We are obviously delighted.
Our experience has been very positive and I will highly recommend Diydress.co.uk

I have been chosen to be my sisters bridesmaid and we were looking for an online store until we came across diydress advertisement at a local place in sweden. The customer support helped us to choose the right dress, size and colour, which was helpful to say.
We are used to get shipments from abroad very late into the rural area but with my order it was on time, even if they needed longer to make the dresses. The dresses were a fraction of the price of a local shop, we were glad to save money but were not disapointed. They turned out to be perfect, I am planing to buy my wedding dress from this store when I get married. :)

I urge anyone thinking of buying from diy dresses to stop what they are doing, if the dress is not to your liking they will not let you return it even though it's a standard fit, their postage was late and even tho the dress is nothing like the picture they have logged (material thicker, trail longer etc) apparently all they can do is propose I go and pay more money to get it tailored... Consumer standards? Not applicable even though they state standard fits are subject to returns policy. Please do not buy from these people they will take your money without a second thought and be of little help when realisation sets in. Luckily for me I managed to get a better dress at a 3rd of the price but others may not be that lucky or have the time.