DIYdress UK

I order in anticipation after hearing some bad things about the website, however it was much cheaper than any prom dresses in my local shops so i decided to go for it anyway. It did take quite a long time to come down but i was warned about this by the website, just after i ordered it gave me a set date for its arrival- again because i live in the channel islands i didn't think it would come on that given date, however it did :) when it arrived i was extremely please, it was the dress i had order, in the right size, colour and shape and fitted perfectly. I would definitely use this website again. ALso the help service on the website was very useful and helpful.

I ordered my wedding dress so happy it was finally coming. Then i saw it. Before putting it on i knew it was going to be too small. What is the point in asking for sizes if you are just going to send what you like. I chose this website because it made my wedding dress affordable. The colour has tinges of blue in it. The dress itself smells like a fish market. It is far to long and is not fit for purpose. A smell i can assure you i do not want on my wedding day. I have requested information now 3 times as to how to get a refund and as yet no one has replied. If anyone has any information on how to get a refund can you please let me know.

I received a dress. Beautiful dress well made too. Never fit and they refused to take it back and give me a refund. It clearly states you can return a dress if it isn't custom made which mine wasn't. I argued for almost a week with them and in the end I was getting sarcastic remarks that I didn't do anything they asked properly so it was all my fault the dress THEY made didn't fit me. Absolutely fuming about it and what a waste of money. Poor customer service for sure. Absolutely shocking

These reviews are false, if you google the company properly you will see the reviews, sadly my mum isnt very internet wise and unfortunately used this company. They charged her £100 for a dress that in the pictures is nothing like it! They say they have a returns policy but they dont. They have sent something that looks nothing alike the pictures! They wont return, trying to say it was made to measure which it wasnt. They just ignore your emails and live chat, wont provide an email address to return too. DO NOT USE LADIES!

What a nightmare this place is and their customer service is appalling. They offered me $10 if I returned the dress. Why would I bother. They said take it to a local seamstress and have it altered or try to sale it on the internet. What the heck? What kind of customer service is this. The dress came 2 sizes too big it's huge. It would cost be more to get the darn thing altered. Once you have bought one of their reproductions you will not get a refund. This is a company in Hong Kong not in the UK. I put in a complaint through my Visa card tonight and hoping to successfully get a refund through the chargeback scheme. Ultimately they will end up paying along with a fee. I'm not sure what the outcome will be. I'm praying for some sort of refund. This is ridiculous. I can't imagine that this place is for real. I wish I would have done better research before making the purchase.

I ordered my daughter's prom dress from them and have had a really good experience with them. I was a bit worried about ordering such a special item over the internet without having the facilities for my daughter to try it on before we bought it. I had a few emails with customer services and they were always very helpful and quick to get back to me. I asked them if they could slightly make the top of her dress a bit smaller and this they did without any problem. When the dress arrived, in plenty of time, my daughter and I were both very pleased with it. The prom was on Thursday and my daughter looked stunning in her dress and everyone commented on it. She was so happy and she had the dress of her dreams.

I've spent over £440 on bridesmaid dresses which are dreadful quality, the complete wrong colour and material. I requested a refund immediately as I am within my consumer rights to do so and was told that due to the images online dresses do look different and this can even change due to "my mood"?!? I have been argueing my case and was too offered £15 refund! They are a disgrace with automated messages and their customer tel number is that of a travel agents. Do not trust this company they are a scam! I'm now a lot of money out of pocket as bought new dresses for my bridesmaids. I wish I could upload photos so you can see how awful they are!

I have emailed them several times, yet they are totally ignoring me. The dress arrived late (I needed it for an event and had to wear something else), it does not fit me, and it is the wrong length (I wanted knee length and they sent me an ankle length dress). I also paid for a faster delivery and yet the dress did not arrive in time. I told them I want to send the dress back and to get a refund, and they are now totally ignoring me. They did not ignore my money though, the cheek! They are mistaken if they think I'm going to let this go by.

My dress has arrived safely, You guys are great it fits perfectly and it looks great. I had a lot of worry about my wedding dress when ordered and posted on this site, other than tacky lace that I had removed from the top of my dress, I was lucky my dress looked a million dollars and was told I looked the most beautiful bride... Feel free to look at my wedding photos of my dress... Was heavy and lovely detail...

I ordered my wedding dress from diy dress. After reading some bad reviews i freaked out and brought another dress from else where. However the dress came 3 days before it was due and when i opened the bag i could not believe it. The dress was exactly as shown in the photo. The skirting is thick and the beading on the bodice is perfectly placed. I genuinely couldnt believe it after reading the reviews. I tried the same style dress on in a bridal shop the week before for £875 and i only paid £155 for the dress from diy dress. 1 million percent recommended i can not fault the quality & it is so heavy. Beautiful, beautiful dress.
The only thing i would say is to order a bigger size than you usually are. It came and is too small so i have had to buy another one im a bigger size but i 100% trust the dress will come the same fantastic quality!

I have ordered my wedding dress from diydress. Co. Uk. Today I picked up my package and immediately unpacked and I must say that I AM SO THRILLED about my wedding dress! It looks just the same as shown in the pictures and it fits perfectly! I am so in love with my wedding dress, You've made me so beautiful on my coming wedding day! I'm so happy. I would easily buy anything from this web site again!