I ordered my daughter's prom dress from them and have had a really good experience with them. I was a bit worried about ordering such a special item over the internet without having the facilities for my daughter to try it on before we bought it. I had a few emails with customer services and they were always very helpful and quick to get back to me. I asked them if they could slightly make the top of her dress a bit smaller and this they did without any problem. When the dress arrived, in plenty of time, my daughter and I were both very pleased with it. The prom was on Thursday and my daughter looked stunning in her dress and everyone commented on it. She was so happy and she had the dress of her dreams.