DHL e Commerce

Nothing will happen since they are an awful company. My first experience was when they delivered a £2000 PC to the correct numbered house but in the wrong street! Then had the audacity to send me a photo of the number which apparently proved they had delivered it. Luckily I took the time to wander the streets in my general area and found the 96 that they had delivered it to, and the person accepted that I was the recipient.

More recently I paid £8 delivery and they gave me a delivery slot and then after I waited in for them the time slips by over 30 minutes so I called them and the woman I spoke with said it was back at the depot with no reason! No card, no explanation. After that call I got an update email stating it will be delivered too late for my purposes on Monday, utterly useless company. I intend to check every time I want to buy with a company if they use DHL and if they do I wont do business with them unless they use a different company.

Unhelpful phone calls. Have multiple defunct websites to pay still up, which all slowly redirect you to the proper page. Excessive costs for import fees you are not clearly made aware of. I hope that the CEO of DHL's house floods, and that nobody is hurt, but nothing in his house ever dries. Forever more, I hope his couch is always damp and soggy, and makes a squish whenever he sits on it. I hope his sheets are always damp and he can never dry them.

If I had to choose between getting hit in the guts with a baseball bat, and having DHL as my courier, I would already be tensing up ready for the baseball bat to swing.

Worst delivery company I've ever seen. Even though I was at home, the driver left without delivering my parcel. He rang my bell and I asked for the name on the parcel. After saying my name, I opened the door and realized that he had left without delivering my parcel. A few minute later I have received a message from DHL that you are not at home, we could not delivered. For this reason, I connected to the customer service chat twice. Alex, one of the customer service agent, although it was their fault, Alex said that he could not reach the driver's phone that he cant not deliver my parcel today. I don't understand how they can't reach a driver working in their own company during working hours. After that, I connected to the chat again. One of the customer service agent his name is Chris. He asked my tracing details and I sent him my waybill number which he can see tracking details easly with this number. He just turn off the chat to my face and left the conversation.

I am very disappointed with this service. Things arrived without a box, just in a package ( although the box is paid for)! Segodnya on the website says that the delivery attempt is not successful, but to me nobody came and I was not notified about what is shipping today! The courier didn't arrive but on the back of the notification as if they were trying! You deliver for $ 50 a month! Have a conscience! For $ 2, I would get the same thing! Logistics is disgusting! Disrespectful attitude to customers! Terrible service! I will no longer use your service and I will not recommend it to anyone

Shipped package to Europe ~$46; customer refused package; cost to get package back ~$194!
YES, 4+ times original shipping cost. Impossible to reason with them, they just keep reciting their information about the package, which contradicts their original information about the package. When their service works things are good, but when something goes wrong look out, they will take you to the cleaners!

This is the second time theyve claimed theyve attempted to deliver a package and there "was no one home" when both times I was sitting in the living room all day, no one knocked or rang the door bell. This has never happened with any other delivery service!

I have recieved text messages requesting additional funds. The message appear like fraudulent phishing messages but where actual addition shipping charges. They give inaccurate cost and add charges while in transit and dont deliver until you pay additional costs.

I ordered a product through Amazon.com, which ended up being shipped from Europe. Of course, the seller chose to use DHL to ship the product. DHL stated that they made repeated attempts to deliver my package. It was marked, Delivery Attempted, Lost, and Delivered. A few days later, I stopped by the local post office to check my PO box. The package was apparently left unattended in the lobby of the post office, and the post office staff kindly made a note of it and allowed me to collect it. How does DHL even exist with such sloppy service?

Dropped a parcel this morning to be delivered next working day (as advertised in their website) and I just found out it will be collected tomorrow to be delivered Friday. Besides, found costumer service pretty unhelpful after waiting on the line for almost 1 hour to talk to a member of the staff. I would not recommend to anyone, it would have been quicker if I sent through Royal Mail. PS I gave 1 star however system will not accept it, but it is way below that

Update on my package from Jordan.
After traveling from Jordan to Milan to Cincinnati, package was 1 hour from my house.
Package was then shipped to Guadalajara Mexico where it sat for 2 weeks. It has since returned to Milan and now in Germany.
DHL did more than drop the ball on this one.
Never will I ever buy from anyone using DHL as their shipping company.

This is the worst delivery service I have ever had to deal with. I am only giving them a 1 because 0 is not an option. I have only had to deal with them twice and both times have been ridiculous. 1st time they could not find my home so a week later i still have no package. The driver did call and ask if there was an alternate place he could leave my package, so i had him take it to my sisters place of employment because he just happened to be right across the street. 3 days later, same driver had a package to deliver for my neighbor. Instead of trying to find her home, he took the package back to my sisters place of employment and asked if she could drop it off with my neighbor! Now i have another package out for delivery and its over a week late. I have been calling and cannot get any answers as to where my package is or when it might be delivered.

I am not sure how this company is allowed to stay in business. It's one of the worst delivery companies out there, if not the worst. It's even worse than Fedex. If you want to receive the goods that you have paid for, do not use this company.

My parcel was not picked up because I did not specifically confirm that it had to be picked up... What am I here for DHL? Customer service made it then worse by changing my address from Indonesia to India.
My urgent delivery went down the drain.
When trying to cancel the request, nobody was authorised to do this, from one customer desk to the other. This never again.

Horrendous customer service. My package was delivered to a service point nearby and I was told I had to have a code to pick it up. I have requested the code multiple times, rang dhl multiple times and all I was told is that another company send the codes so it's not their problem? I then asked for the contact details of this other company and was told they did not have them! The lack of communication is appalling. I have emailed them, rang them and messaged them on both twitter and facebook as per their contact information on the website and NOTHING has come of this. I am going to lose my mind if I don't get this package soon. Absolutely do not recommend, steer as far away from dhl as physically possible if you want any chance of getting your package.

I was expecting a package and received a text message with the expected time. I was at home all day, never saw a DHL van, but I received a text stating "tried to deliver, customer was not home." The same thing happened the next day! I ended up having to schedule a pick up, and the nearest location was not close to me. I called customer service both times and the problem still occurred again. I believe their drivers put "attempted to deliver" in the system, but are NOT actually delivering packages. I waived the signature and no package or delivery attempt notice was at my door. So ridiculous!