On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The bottom of the dress looks completely different from what is advertise in the pic, the hemmings are flat and the back has a long train, it isn't as pictured.
A perfect website, never had problem and very easy to find the product and the method of payment and perfect.
Hi Leandro!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
DHGATE is an all in one marketplace offering great products from sellers. They stay knowledgeable about current in demand items and trends. Just great!
Hi Jasmine,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
It's so easy to order from here! I havent had any problems and ill reorder from everyone again. Everything has been exactly as pictured if not nicer.
Hi Teresa!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I am very satisfied with DHGATE page. I hope that you will continue to be the best. You have very huge range of product.
Hi Marinela,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Product was great delivery was long but I understand why. But all in all a great experience and I will continue to use this site.
Hi Mark!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
My experience with DHgate is awesome. I received my first delivery on time and product quality was good as described.
Hi Vishal!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
Great site, I have only had positive experiences thus far and have no hesitation recommending to others
Мне нравится сотрудничество с компанией! Лучше чем АлиЭкспресс! Доставка быстрее! Гарантии выше! Общение с продавцами проходят на профессионалом уровне!
I hace used DhGate on 2 occasions now to order goods sand I found the service to be very good, with fast delivery. I would recommend it to other to users.
Hi Frank!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I would definitely recommend using DHgate to anyone. I have had a good experience every time I've made a order.
I've done a lot of orders via DHgate, and till now, never had a problem, with the sellers or with DHgate itself. DHgate staff is very cooperative and once I had a problem with my credit cards, and managed to deal with the problem within minutes. I really appreciate the way DHgate works and recommend to all other people who want to buy online stuff.
Hi Granit!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Пользуюсь услугами этого магазина уже пару лет. Отличный ассортимент. Очень много вещей которых больше нигде нет. Техподдержка отзывчивая. Администрация всегда идёт навстречу в спорах. всем рекомендую!
In February 2017 i ordered the Vintage Red rose princess bedding set 4 pcs queen size. On March 1st your company took $110.01 from my credit account. Nedless to say that on line that beddong set is $81.00 - in March i received the bedskirt. After a week i wrote to asking how come i had not receive the bedding set ( comforter and 2 pillow cases) which i never got an answer. I wrote to you almost 2 tomes a week with no answer. I did call my lawyer and he is waiting on my decision to pursue. What i want is either you ship me my comforter with 2 pillow cases or you reimburse me $110.01. I also want to know how come o -line this bedding set is $81.00 and i paid $110.01. Please respond as quickly as possible so we can rectify this sotuation.
Hi Sylvie,
Thank you. We checked on your order and we happen to notice that the payment has already been released to the seller. Please continue to communicate with the seller regarding this. We also checked on your messages and we noticed that the seller has sent you a message in your DHgate inbox regarding your issue.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I am a bulk purchaser from DHgate and all the packages were delivered without any delay or getting lost.
So glad I found dhgate. So far, I've had nothing but a positive experience in ordering, communication, and the quality of the product. I will definitely continue to purchase.
I've receive the order in 1 month, and it's perfect! Dh Gate it"s perfect. I Hate the people that write not good words of Dhgate..
This website is absolutely amazing in everything. Has good discounts. Has good sellers and amazing products at a extremely low price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
We are sorry to hear that the item you received was not as described. Please send us the order number so that we can check the order details and see how we can resolve this issue.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com