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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Absolute Best!
April 19, 2017

This place is THE best place for THE hottest products at THE lowest cost! Always a smooth interaction!

Date of experience: April 18, 2017
Washington
1 review
0 helpful votes
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Good
April 19, 2017

Is good buying from you the only problem is that it take too long to wait for the items to arrived. Otherwise the items are good and like the quality. Thank you.

Date of experience: April 18, 2017
New York
3 reviews
18 helpful votes
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Unbelievable prices
April 18, 2017

I ordered several items from this website and i absolutely loved it. The prices are unbeatable, the products are excellent, and the shipping is quick.

Date of experience: April 18, 2017
DHgate C. DHgate Rep
over a year old

Hi Marion!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha
Customer Service Center
DHgate.com

Brazil
1 review
0 helpful votes
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Confiável, seguro e ágil.
April 18, 2017

Ótimo aplicativo, fácil de usar, seguro e com ótimos produtos. Já efetuei várias compras e farei muitas mais. Muito satisfeito com o aplicativo.

Date of experience: April 18, 2017
Texas
2 reviews
0 helpful votes
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Great customer service
April 18, 2017

Great customer service satisfaction, I have enjoyed my experience with dhgate so far and look forward to future business

Date of experience: April 18, 2017
Illinois
1 review
0 helpful votes
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Wedding dress
April 18, 2017

My dress is gorgeous just like the picture the only thing was in the picture I saw bling on the middle of the train and mine did not have that but otherwise I love it

Date of experience: April 18, 2017
Florida
1 review
0 helpful votes
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It's a good shopping deal
April 18, 2017

I like shopping on here because of the bargains I wish shipping was faster and that the customer service were more at hand with the customer especially when dealing with uncooperative sellers other than that. I like the marketplace platform it's easy to use compare to others

Date of experience: April 18, 2017
Brazil
1 review
0 helpful votes
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Great
April 18, 2017

Great products, sellers and the site is very good. We can also find a many products how you want. I indicate the dhgate for my friends to make purchases of products that we do not find in the local market, with lower cost and good quality.

Date of experience: April 18, 2017
Arkansas
1 review
0 helpful votes
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Good prices, slow shipping.
April 18, 2017

I like the product & the prices on dhgate. They send me the wrong color a few times. Sometimes the shipping pretty quick but usually it takes a long time. More than the 23 days that it suggests.

Date of experience: April 18, 2017
DHgate C. DHgate Rep
over a year old

Hi James!

Thank you for your feedback! Please make sure to communicate with the seller regarding the specifications of the item you ordered. If you received an item that was not as described, you can open a dispute to request refund or replacement. And for the shipping, you have the option to choose and pay for a faster courier.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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Horrible
April 20, 2017

I ordered my prom dress almost a month ago, and they still have not shipped my dress off. Prom is this Saturday. I text and asked if they could ship it Friday AND Saturday, they just said okay. But still have not shipped it.

Date of experience: April 18, 2017
DHgate C. DHgate Rep
over a year old

Hi Jerrica!

We checked your order here and we can see that it is still being processed by the seller for shipment. Please be reminded that the seller is given time to prepare your order for shipment and this is clearly stated as well on the item page. The item you ordered will be processed in 12 business days. Your order will be shipped on April 20.

Since your seller is the direct supplier for your product, they can give you the accurate information about your items details. If you have questions or changes in your orders specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Brazil
1 review
0 helpful votes
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Confiável e rapido
April 18, 2017

Compra entregue conforme anunciado.
Rápido e ágil, muito bem embalado.
Sigam a qualificação dos vendedores e podem comprar sem receio.

Date of experience: April 18, 2017
Florida
1 review
0 helpful votes
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Pretty good
April 18, 2017

So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.

Date of experience: April 18, 2017
Mexico
1 review
0 helpful votes
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All perfect
April 20, 2017

The experience is ok, all is carefully organized and benefits are really cool, I enjoy taking a look everyday on stores finding lots of new things on every category.

Thank you

Date of experience: April 18, 2017
New Jersey
1 review
0 helpful votes
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I bought a pair of shoes. There were many different shoe sellers. I found one with great reviews and purchased from them. It took a month to get the shoes but I'm happy with them. I will definitely buy again.

Date of experience: April 18, 2017
California
1 review
0 helpful votes
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The best stuff, for CHEAP!
April 18, 2017

Ever since finding this site, I have been surprised over and over again without inexpensively I am able to purchase things which would cost easily four or five times as much in the store. The quality is fantastic, the customer service is great, and I just love DHgate.com!

Date of experience: April 18, 2017
New York
1 review
0 helpful votes
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DHGate is an awesome app/site.
April 18, 2017

Ive purchased going on thousands of dollars worth of merch from DHGate. The shipping is usually pretty good, but some products take a little longer. I absolutely adore everything about their app and products.

Date of experience: April 18, 2017
Illinois
1 review
0 helpful votes
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I have had some things on order for several months now. They have not shown up. I put in a request to ask what happened, and I have not received any response. Also, I ordered 2 of an irem, only one came. I put in an inquiry about it and haven't heard anything. The otger day I received an empty envelope from China... well, not totally empty, there were 2 folded sheets of paper in it, nothing else. I am still trying to figure out what that was supposed to be.
It is hit or miss. If an order arrives, great, if it doesn't, not great.

Date of experience: April 18, 2017
Kazakhstan
1 review
0 helpful votes
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Very high-quality thing. Made on conscience. With him, you feel calm and confident. The packaging is thoughtful and high-quality. An unconcerned seller. I recommend.

Date of experience: April 18, 2017
Brazil
1 review
0 helpful votes
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Muito bom
April 18, 2017

Produto de alta qualidade e envio muito rápido, com certeza recomendo a todos. Vou comprar outros produtos.

Date of experience: April 18, 2017
DO
1 review
0 helpful votes
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Great Support for my Bussiness
April 18, 2017

Thisd page really help me to creat my own company, giving me a way to have another resource to earn money apart from getting a job. This page contain great prices, fast shipping and really goood costumer communication with the sellers. Really happy with this page.

Date of experience: April 18, 2017