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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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This place is THE best place for THE hottest products at THE lowest cost! Always a smooth interaction!
Is good buying from you the only problem is that it take too long to wait for the items to arrived. Otherwise the items are good and like the quality. Thank you.
I ordered several items from this website and i absolutely loved it. The prices are unbeatable, the products are excellent, and the shipping is quick.
Ótimo aplicativo, fácil de usar, seguro e com ótimos produtos. Já efetuei várias compras e farei muitas mais. Muito satisfeito com o aplicativo.
Great customer service satisfaction, I have enjoyed my experience with dhgate so far and look forward to future business
My dress is gorgeous just like the picture the only thing was in the picture I saw bling on the middle of the train and mine did not have that but otherwise I love it
I like shopping on here because of the bargains I wish shipping was faster and that the customer service were more at hand with the customer especially when dealing with uncooperative sellers other than that. I like the marketplace platform it's easy to use compare to others
Great products, sellers and the site is very good. We can also find a many products how you want. I indicate the dhgate for my friends to make purchases of products that we do not find in the local market, with lower cost and good quality.
I like the product & the prices on dhgate. They send me the wrong color a few times. Sometimes the shipping pretty quick but usually it takes a long time. More than the 23 days that it suggests.
Hi James!
Thank you for your feedback! Please make sure to communicate with the seller regarding the specifications of the item you ordered. If you received an item that was not as described, you can open a dispute to request refund or replacement. And for the shipping, you have the option to choose and pay for a faster courier.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I ordered my prom dress almost a month ago, and they still have not shipped my dress off. Prom is this Saturday. I text and asked if they could ship it Friday AND Saturday, they just said okay. But still have not shipped it.
Hi Jerrica!
We checked your order here and we can see that it is still being processed by the seller for shipment. Please be reminded that the seller is given time to prepare your order for shipment and this is clearly stated as well on the item page. The item you ordered will be processed in 12 business days. Your order will be shipped on April 20.
Since your seller is the direct supplier for your product, they can give you the accurate information about your items details. If you have questions or changes in your orders specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Compra entregue conforme anunciado.
Rápido e ágil, muito bem embalado.
Sigam a qualificação dos vendedores e podem comprar sem receio.
So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.
The experience is ok, all is carefully organized and benefits are really cool, I enjoy taking a look everyday on stores finding lots of new things on every category.
Thank you
I bought a pair of shoes. There were many different shoe sellers. I found one with great reviews and purchased from them. It took a month to get the shoes but I'm happy with them. I will definitely buy again.
Ever since finding this site, I have been surprised over and over again without inexpensively I am able to purchase things which would cost easily four or five times as much in the store. The quality is fantastic, the customer service is great, and I just love DHgate.com!
Ive purchased going on thousands of dollars worth of merch from DHGate. The shipping is usually pretty good, but some products take a little longer. I absolutely adore everything about their app and products.
I have had some things on order for several months now. They have not shown up. I put in a request to ask what happened, and I have not received any response. Also, I ordered 2 of an irem, only one came. I put in an inquiry about it and haven't heard anything. The otger day I received an empty envelope from China... well, not totally empty, there were 2 folded sheets of paper in it, nothing else. I am still trying to figure out what that was supposed to be.
It is hit or miss. If an order arrives, great, if it doesn't, not great.
Very high-quality thing. Made on conscience. With him, you feel calm and confident. The packaging is thoughtful and high-quality. An unconcerned seller. I recommend.
Produto de alta qualidade e envio muito rápido, com certeza recomendo a todos. Vou comprar outros produtos.
Thisd page really help me to creat my own company, giving me a way to have another resource to earn money apart from getting a job. This page contain great prices, fast shipping and really goood costumer communication with the sellers. Really happy with this page.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
Hi Marion!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com