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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Order #******* ordered Mar 3, never received. Slow response from seller. I ordered another and still not clear on what has been charged to my credit card and what has been reshipped. I wanted these for mothers day and I don't even know when I will get them. Second order was #******* ordered April 6. Not able to track
Seller was Linco812
All other purchases or sellers have been great!
Great prices and great items for sale, shipping is long but I'm satisfied with your site. Looking forward to doing more business in the future with you guys, thanks for the opportunity to do business and order your products.
Very nice place to buy many article is good fast easy and thé article is cheapers i revive m'y item fastly and i récomd for all poeaple
I love dhgate. They have awesome sellers. Just do your research!
I bought numerous items from the website very good quality for the price. Sometimes I wish the shipping was faster, but overall I definitely would recommend the website to others.
Have been very sarisfied with quality of items purchased. Products are packaged well and are as described.
Hi Lisa,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I buy two pair of shoes. Nice experience. I received the item in twentyfive day Afterhours I pay it. Good experience.
Hi Giorgio,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Dhgate is the best place to buy if you need quality and low price. I have bought some clothes for my wife and she is very satisfied and i'm satisfied too cause buying via Dhgate.com saves me money i could spent elsewhere and the apparel i boght is as in pictures. So once again very happy. Will buy more and hope i will be satisfied again. Recommend to everyone.
Dresses took a long time but I'm please with the order. They shipped my dress and it took 2 weeks to get my tracking number but the dresses was prefect
It takes entirely too long to attain products. IF I receive the products I've paid for, I will NEVER order here again. It takes 30 seconds for them to charge my card, two MONTHS to get products.
Orders are easy and understandable. Hard to communicate at times but it works. The shipping could be faster but atleast it warns us. They should make the site more clean
Products ordered are usually of good quality and match descriptions. Very happy and would most likely shop again. Feel safe we my details on the site
I love dhgate.com because it has certain products I can't find anywhere else. I have spent a good amount of time on here because of said factor.
You may wait a week or two but i havent been let down yet. It ships after a lot of red tape it seems but items are packaged well enough to not break if jostled.
I love this website! The shipping may be from china, but the cost i save is unbeatable! My only concern was the customer service response time, since many websites offer poor service in this regard, but i am happy to say that this website is the bee's knees for wholesale prices!
Great to shop here in any ways. I encountered different situations on this site, mostly it's nice sellers, but sometimes sellers to hold the money you send them tells you to wait, I'm my case I waited for two weeks and they didn't send my item, so I opened a case, and after a few days seller returned my money, some sellers Want return part of your money just because of your item come to you so long, great experience, and nice place to make money
Some of the prices on these items seem to good to be true. I bought a glass water pipe for about half the price other sites were asking for similar items thinking that the super low price would be worth risking buying from overseas on a site I hadn't heard of. I found this site via a forum being recommended by a few like-minded people. The item arrived on time, intact, and of the quality advertised. I will be using DHgate again.
Hi Joshua,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service
DHgate.com
Placing orders with company aND get merchandise that order and paid but never received. If you do recieve it's 3 or 4 months. I placed an order 4 months ago. Haven't received yet but they were quick to take my money I have emailed seller 3 times no response II try to send dispute to dhgate 3 times. No response from them either when& if I get refund or the merchandise I wi) never order from these rip offs
Hi M L.,
We are sorry for the experience you had with your order. We tracked your order and there are no updates for it yet. You can open a dispute for the order for refund or reshipment of the item.
For you to be directed to the dispute page for your order, you can click on the link below. However, before you click on the link, please make sure that you are logged in to your account first. Since you are unable to access the dispute page if you are not logged in.
http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808159a7d55e015a1ad6197c3ef9
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Bought my daughters wedding dress. It came all crumpled up in a bag. It was too big and the material was so cheap. Everyone I showed said it looked like a cheap table cloth
Hi Judy,
We are sorry to hear that you were not satisfied with the item that you received. For this case, we suggest that you try filing a dispute so that we can assist you in getting a resolution. Please open this link and find the order number you gave: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=106
Once found, please click the "Open After-sale dispute" button at the right side of the page and provide the needed information. Please upload evidences to build up your concern and for us to mediate on this issue successfully and give you a favorable solution. Please check both your personal and DHgate inbox as we will surely have you contacted once we're mediating on this issue.
If you cannot find the option on your end, please proceed in contacting the seller and reach an agreement for either a refund or a replacement. Please ask the seller to send you a message stating "I agree to give you a refund of $*****". Once the seller sends you this message, please contact us back so that we can operate the refund for you.
For your future reference, please be sure to contact us within 7 days since the item was delivered if you have issues with it so that we can immediately assist you in resolving any issue. The option to file a dispute may no longer be available now but please try checking it.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan!
We checked and tracked order 251248472 but there are no information found from the tracking number provided by the seller. Please proceed in opening a dispute to request for a full refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For order 253381629, this was just shipped out with tracking number LW126284571CN. The tracking information was not yet updated. Please communicate with the seller.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com