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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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$#*!ing annoying u guys are. No answer. Not recieved my product. Theif took my money. Jnknk jnnkn ni nkj ijoi9trtstrytf jjhitutdryc ljhirurydjhk hfueituglk hygt75e75fiub td6dituyvbj hduytv hkvcdr6dtyv kjvftudryc, vyu6dc vyif6dc hftcg hftdc hyfc jugbigy yyyiy gyg9 iuu u iu ui u iuuihu u gg piug iu iugu giu ui giu i i i iu i ui ui u ui i i ui i i i i i i i i ui ui iiuui i iyy futfytfty ytf tf f uf yu yi pi iy ui i
I'm a straight stoner (I live in a legal state amd im medical) and order smoking supplies from them. Never a bad experiance! I have heard friends having trouble with shipping taking a while, but my stuff has always arrived with in 3 weeks and thats ok with me for the great prices! Life long customer here!
I'm a sports guy and I love to collect sneakers too, so I found the perfect site to gone sports apparel and shoes both at more than reasonable prices. Top notch quality and customer service for basement level pricing. I browse constantly for my next Jersey or pair of Jordans. Lol. Great site overall. I'd recommend 20 out of 10 times (lol) and give it a 5 star rating, easily.
Hi First!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Realize una compra por dhgate la cual fue positiva y el envió fue todo un éxito, llego sin novedad y en el tiempo estimado lo recomiendo para futuras compras.
Hi amanjarres!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered LED walls to use with a photo book for my wedding. I ordered them on 01/14/17 and STILL have not received them. I am now told it is out of stock. I have requested my money back. There is no reason that I couldn't have been told sooner than 3 months that they are out of stock. Very unhappy and will not use this agency again! Now to get my money back!
Hi Penny,
We apologize for the experience you had with your order. We checked on your order number and we happen to notice that you have already opened a dispute for the order. It is good that you have done so since it is the best way to have this sorted out.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
So to begin back in December I was looking into buying the new Yeezy Boost 350 V2s, I searched the internet for a site that had them at a more reasonable price, I found a pair that claimed to be a 1:1 replica of the shoes I was sceptical at first but I did a little bit of research on the seller which is something I recommend everyone does before buying from someone on this site. The seller is Sportfansworld, http://www.dhgate.com/store/******* they were very helpful with understanding what the shoe would look like and whether or not it is worth buying. After talking with him I decided to give it a shot and the shoe arrived within a month which was surprising as I didn't pay for DHL but they arrived VERY fast. When the shoe arrived it was perfect conditioned and 1:1 replica was no joke it was perfect. To put a long story short this seller is amazing and if you're looking for things like that you should definitely check them out. Reading through the reviews on this site 60% of them are people complaining about how long their item took to arrive, even though pretty much all of the items come from overseas. So what I have to say about that is be patient and do your homework on the sellers and you won't be disappointed. Since then I have ordered 3 other pairs from this seller and have not been disappointed.
Hi Marco!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I was notified that my order was delivered and if all was satisfactory, I could mark it as such so the seller could receive the funds and I could rate them.
Hi Godwin!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Never order anything from torprate or this website. They all scams. Supposed to been sending me a dress and seller sent me a necklace no one want to help me get the dress or full refund amount back. Not to meantion they had my order and money for a month and a half just to receive a necklace when supposed to been a dress. The only thing they tell me is to contact seller. Like why are y'all here they scams never will give then a penny a day in my life again
Hi Rhykiya!
We are sorry for the experience you had with your order. At the same time, please understand that the seller is given time to make the dress. That is why the processing time for the dress is included in the item page. As for this specific dress, the seller specified that it will be shipped out within 18 business days from when you paid for the order. That way, you will be informed before you place an order that it would take time for the dress to be shipped out.
As for the tracking number, it is not an invalid one. It would take time for the courier to post updates. It would normally take 7 days for the courier to post updates in the tracking website. As of now, there are already updates posted and it shows that the package has already left Suzhou on 2017-04-06 and is on its way to Miami. You can check on the updates here: http://www.17track.net/en/track?nums=LW096265041CN&fc=0
As for the dispute option, we assure you that it is not blocked in your account. Our system only allows you to open a dispute for the order if it the tracking number still appears as invalid after 7 days from when the tracking number was uploaded or if the package did not arrive on or before the guaranteed delivery time which, for this order, is on 2017-04-12. If your package does not arrive on that date, the dispute option will be activated for you.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
What a mess! I ordered a dress from "everbridal1989" the dress shown was nothing like the dress that was sent to me. It had two different colors. It was hideous! Only good for a chip shrewder. Then they would not refund my money. I paid $92.00 for nothing!
WARNING DO NOT BUY FROM THEM!
Hi Erica!
Since the item you received was not as described, please proceed in opening a dispute for you to request for a return and refund. We encourage you to use a desktop computer for you to successfully upload the photos and submit the dispute.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I ordered on this site as requested by friend for bridesmaid dress. Not only was it late, it is wrong color and sizing and sewing is way off. Horrible quality. What is worse is dhgate customer service, there is none! I'm out $100 because seller refuses to refund and dhgates's chatting robot can't even tell me why my order history is non-existent. Huge scam to me... UPDATE- it cost $60 to return dress via ups (tracking number is required) however, invoice return address is different and long story short id rather be out $100 than $160 plus no dress to speak of...
Hi Erica!
Since the item you received was not as described, please proceed in opening a dispute for you to request for a return and refund. We encourage you to use a desktop computer for you to successfully upload the photos and submit the dispute.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Not only were the clothes so tiny that I couldn't even fit them on my body even as an attempt, but the quality was seriously a 1 out of 10. Everything was made cheaply and the website will not let me refund. The website is designed to refund but they make it so you cannot click the finishing process to refund. Do not waste your patience and money with these people.
Hi Kevin!
We checked your order here and it was already completed since you confirmed the delivery and released the payment to the seller even if you still have complaints with the item you received. In this case, you need to open an after-sale dispute and we encourage you to use a desktop computer for you to successfully upload the photos and submit the dispute.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This website is such a scam. I ordered a nice prom dress from here and never saw it. It gave me a tracking number and date, however the date had passed and still no dress. My mother and I called the people to find out what was going on and they said they had no tracking number to match ours. We found out that this website is a scam and isn't any good. I wouldn't recommend anyone to buy anything from here, not even a piece of gum. I had to cancelled my order and hopefully receive a refund.
Hi Alliyah,
We understand the importance in getting a resolution on this issue. We checked this order but the status was cancelled since there was no payment made. We also checked your account and there were no active orders, all were cancelled since there were no payments received for those orders.
Please provide the correct order number so that we can check the order details and see how we can resolve this issue. Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Dhgate may be out of Business on 4/3/17 tried to log into my account which I've had for years and would not let me, tried to call the number listed for customer service an no longer in service. Tried to log in again 4/4/17 same error message "wrong user name or password" when I know it right also no reply from e-mail I sent to them...
Hi Mike,
We are sorry to hear about your difficulty in accessing the website. DHgate is still doing business up to now. Can you tell us what number did you try to call and the email address where you've sent us an email so that we can check on it please? If you have sent us a message on our messaging system, it will be responded after 48 hours due to time difference.
For your username and password, please be sure to enter the correct credentials as well as the correct verification code for you to be able to log in successfully.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Its been almost three weeks now, I paid with my money and I still haven't gotten anything back. I've waited and waited.
Hi Jackie,
We've checked your order and your item has been processed through the facility in ISC NEW YORK NY(USPS) at 10:48 am on April 3,2017. Here is the link for the tracking result: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW004317615CN The estimated delivery date set by USPS is on April 8.
For your future purchases, you can use a fast courier such as DHL, UPS or FedEx for you to get the item within a week. We checked here and you selected Epacket which takes 6-23 days for delivery and it is still within the delivery time set. All the shipping couriers available for an item as well as the corresponding shipping time and shipping cost (if there's any) are indicated in the item page. Do be sure to check it thoroughly before finalizing the order for you to have an idea on when the item will be delivered.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I ordered 11 cabinet locks for my store, I Requested them to be with the same key, the order arrived after 3 weeks and every lock have a different key... totally useless, I send them an email and never herd beck, and not only that, after I order them also realized that I could get them much cheaper here in the U.S. - NEVER AGAIN.
Hi Eran,
We are sorry to hear about your experience. We've checked these orders and both were already released. For this case, we suggest that you contact the sellers and reach an agreement for refund. Please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the sellers send you this message, please contact us back so that we can operate the refunds for you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
In a previous review of DHGate I wrote about the quality of the "Bestenme" ten inch tablet and the "HomTom"android phone I bought frm DHGate, that was more than a year ago and both devices are still performing as good as ever. My experience with DHGate indicates buyers should always ask DHGate who their top and best sellers are, this way seems to ensure a quality buying experience.
Hi Richard,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Great products and very easy to use! Always get what I came for. Great prices too. Very big selection.
Hi Joe,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Read other reviews... Please save yourself from headaches, stress, and loosing your money...
I order a machine from this company and it arrived almost one month later. The machine did not work and I tried so hard to contact them to get refund my money I paid. DHGATE customer service person, one with no last name and contact #, told me several times they will reimburse my shipping cost once I shipped the product back. My credit company told me nothing they can do because DH Gate is a Chinese company, etc... Make a long story short, I shipped the machine back to China paying $162.00 to get my refund. When I contacted their customer service, they claim they did not receive the machine. When I confronted with my tracking #, they said they will get back with me. I finally got the money I paid for the machine, but never received the refund for the shipping cost. I sent our numerous emails because I don't have any contact # but never heard from them again...
I LOST $162.00 AND ALL THE STRESS... Please do not deal with this company.
Hi Kyong!
We are sorry for the experience you had with your order. We checked on the details of your dispute and it shows that you were unable to send us the shipping label and receipt of the returned package. This is needed for the dispute to be sorted out.
Another way for you to get your money back is to have the seller send you a message stating, "I agree to give you a refund of $***" That way, we can facilitate the refund for you.
As for getting in touch with our Customer Service Center, you can contact us through our Online Chat Service. That way, you will be assisted by one of our customer service representatives.
You can connect with us here:
http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Once you're connected, you will be assisted first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option or the agent icon (if you are using a mobile phone).
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
The review two posts down by Tony M. Hits it right on the head. They try to confuse the hell out of you in hopes you just give up. Customer service and the seller is nonexistent after the payment has been released to the seller. I ordered 120 vape cartridges, of which 47 (so far) are defective. After contacting the seller, they wanted pictures to prove it. I sent them and they acknowledged the problem and at first we're willing to do something about it, but as soon as the money was released communications went dark. I tried to upload the photos to customer service on the website, and the website itself will not let you upload the pictures which are required to submit a refund request. I've tried different file types & sizes from different devices and it just won't work. After contacting customer service regarding that issue and the issue of the defective cartridges, nothing. Not even a peep. If I were to tell the entire thing from beginning to end I'd be here for the next hour. Read the review 2 posts down by Tony M. Good job Tony!
Useless site. Ordered a pair of addidas trainers about 2 months ago and have not received them. All they know is send useless emails every day.
Hi Susuana,
We are sorry to hear about your experience. We've checked this order and indeed the item was undelivered. We suggest that you file a dispute so that you can formally request for a refund or a replacement from the seller. To do this, please open this link to get you started: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808159a6cdb4015a346cb9604779.
Once the dispute is filed, the seller is given 5 days to resolve the issue. If your dispute reaches 5 days and there is no solution yet, please contact us back so that we can assist you in escalating the dispute to our Resolution Center. Once proven by our team that you did not get the order, you will get your money back.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
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Hi Girishita!
We apologize for the inconvenience this has caused you. We tracked your order and it is still in transit. Since the courier handling the delivery is China Post, this will be delivered to you within 25-34 days from 2017-03-24. You can continue to track the order here: http://www.17track.net/en/track?nums=RG992213349BE&fc=0
We also encourage you to communicate with the seller. Since they are the direct supplier and shipper, they can contact the courier directly and get real time updates for you.
Here's how you can contact the seller:
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com