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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow john d.
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I ordered a smoking pipe for $9.48 USD with free shipping.
Was at my door within 3 weeks from China. Pipe was perfect.
I've used this site many times. Would highly recommend just
Be wise on the items you are purchasing and look at sellers
Reviews ahead of time! Thanks again DHgate!

Date of experience: July 9, 2017
Florida
1 review
2 helpful votes
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It is July still waiting
July 9, 2017
Updated review

DHgate no longer talking to me with cc company getting involved. Also, you will notice they did not make any comment on my last review. Not so helpful now which should tell you something. They should do the right thing and give me my refund!

So here it is several months later and I have to say we won! We waited them out and received a refund from CitiBank.

Don't give up do not let the bastards win! And very important and why we won is at our Post Office every piece of mail gets photographed If you have an issue contact your local Postal Authority.

Date of experience: July 9, 2017

Still getting the runaround
July 4, 2017
Previous review

Well we filed the mediation waited the 7 days as required by DHgate and still get nowhere. We also filed right away from the beginning a dispute with the credit card company. The good news is that our overwhelming evidence especially the letter from the Post Master from our town where an actual photo of the envelope that was delivered was obtained was enough for our credit card company to step in. Now they will fight it out with DHgate. After this experience I would never order from this company again. There are other sources out there with good reputations for getting goods from China. DHgate needs to do the right thing and refund the money their seller is a crook who knew exactly what he was doing.

Date of experience: July 2, 2017

DHgate mediation here I go
July 2, 2017
Previous review

Well after day 5 I now have gone to mediation. Sent my evidence in. Oh by the way you can contact your local post office to get a picture of a package from China with the tracking info if it will help your case. I needed proof that seller sent envelope not box and the label he sent was a forgery. When I hit mediation button you have to pick reason for dispute but none of the choices fit my claim which makes me nervous. I had to pick item as not described but no choice for quantity missing so customer service tells me to pick damaged item. But first they played dumb asking what my choices are? Customer Service should know that already? I am truly hoping that I will receive a refund in this matter so I can go back and correct all my reviews to read totally satisfied.

Date of experience: June 18, 2017

Still getting the runaround
July 2, 2017
Previous review

I wish I had great news to add to this review but here is the current situation: After DH Gate refusing to cancel my order and allowing the seller to ship the order DH supplied me with the tracking number you can see in their reply. Well the package did show up today and I was extremely surprised the seller sent 1 piece not 250 as ordered. I have filed a refund request again and have to wait 5 more days so the seller has a chance to reply to them. I asked why when it is evident I am getting the royal screw job do I have to wait but the seller apparently has all the cards in his deck and know how to play the game.

Date of experience: June 12, 2017

Placed an order for toys to be shipped DHL or FEDEX, was informed by the supplier he cannot ship the items, then he offered different product, we refuse, ask to cancel order several times Supplier refuses refund and ships anyway this time by epacket giving us a tracking nr. That does not exsist. LW299159705CN Customer service was supposed to step in and stop this but they are no help we have contacted them 5 times by live chat it is always:" just be patient we will get refund". Now we have no idea if shipped or not and no idea what the supplier even sent because he refuses to send pictures or communicate with us.

Date of experience: May 23, 2017
Hungary
1 review
0 helpful votes
Follow Toth A.
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Reviews, ratings
July 9, 2017

Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.

Date of experience: July 9, 2017
Canada
5 reviews
16 helpful votes
Follow Chris L.
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I've only ordered a few items from DHgate, but so far, so good! The items were excellent quality, and shipped extremely fast (to Canada). I was really surprised that the items were shipped free, but still came with a tracking number! DHgate were always quick with their order updates, as well.

Overall, I'm very happy with my experience, and I'm glad I found this site. Thanks DHgate! :)

Date of experience: July 9, 2017
Jordan
1 review
0 helpful votes
Follow Haitham A.
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I placed many orders on DH gate and the last order was (*******). The product was as described and I love it.

I have a good shopping experience in DH gate.

Date of experience: July 9, 2017
New York
1 review
0 helpful votes
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I bought a dress from allanhu. The beads are falling off and the dress is not sized as per their description. The vendor is giving me the run around and DHgate customer service is absolutely difficult to reach and they do not answer their online requests. I will never buy from them again or will I buy from China again.

Date of experience: July 9, 2017
New Jersey
1 review
0 helpful votes
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Excellent DHGATE
July 9, 2017

Excellent products. Excellent quality. Excellent price. Excellent fast shipping. Excellent customer service. Coupons. Just every thing is excellent. I always buy famous brand rejuvenation skin serum and i'm satisfied by that. I saw it's positive effect on my skin and my skin improved by that. The price is 11$ and almost free with the coupons i receive from this online shop.

Date of experience: July 9, 2017
Spain
1 review
0 helpful votes
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DHgate has a very big amount of articles. You can see items that are difficult to find in other places.
Yo can compare the price before buy between different options.
The bad thing is the time to received it,

Date of experience: July 9, 2017
GB
1 review
1 helpful vote
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Company ripping genuine customers off cos of valcak I do not want e do business with dhgate anymore order number *******

Date of experience: July 8, 2017
France
1 review
0 helpful votes
Follow Herve A.
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Perfect!
July 9, 2017

I am addict to this app. I am buying a lot and always happy.
Sometime a problem with the product, but good relations with the Seller's and they are pro

Date of experience: July 8, 2017
Nebraska
1 review
0 helpful votes
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Impressed with the quality, very comfortable, they look extremely nice in person, very pleased. Order a size up. I am size US 7 and ordered a size 8. They fit perfectly one size up.

Date of experience: July 8, 2017
Washington
1 review
0 helpful votes
Follow Maat A.
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Great for cheapy electronics and glass. Has an escrow system and good review system. I have never had issues that the vendors did not make right.

Date of experience: July 8, 2017
South Carolina
1 review
0 helpful votes
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About my order
July 8, 2017

First time ordering n I am very Satisfied, hair soft, no smell, I will order again... every time I texted the seller thy texted bck n answered all my questions

Date of experience: July 8, 2017
Tennessee
1 review
2 helpful votes
Follow Rosaira M.
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Dhgate.com is the worst site i have ever dealt with! They double charged me and their only customer service option (online chat) was awful! Disrespectful and it didn't seam like the representative was paying attention to my explanation. I have my bank showing the double charge and they kept denying it. Tried to cancel my order and yhe customer service representative told me that if i cancelled was going to loose more money cause they were not going to refund me! Really? Don't do business with them! Save yourself some time and energy!

Date of experience: July 8, 2017
Panama
1 review
0 helpful votes
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Excelente
July 8, 2017

Muy contenta con todos los productos que he comprado a través de esta pagina la recomiendo al 100% excelente atención al cliente y envíos rápidos.

Date of experience: July 8, 2017
GB
1 review
0 helpful votes
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This website is great! I use it all the time to buy small gadgets and shoes and every time I buy from them I am amazed at the quality for the price. Definately one of the best online markets I have found!

Date of experience: July 8, 2017
Canada
2 reviews
0 helpful votes
Follow Arunda S.
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YOu will find amazing product at a great price, along with reliable sellers ion DH-Gate.

Quick delivery, secured website, and a very good team, if you ever need the dispute module!

Date of experience: July 7, 2017
Germany
1 review
0 helpful votes
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I ordered at DHGate because it was the cheapest price for the item i found in the world wide web. The quality of the item was great and i already ordered there again. Very fast delivery even they are based in china. The shipping was 14 days from china to germany. I will definately order there again.

Date of experience: July 7, 2017
Sweden
1 review
0 helpful votes
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Very positive shopping experiences using DHgate. I have ordered about 7 times in the past 2 months using DHgate, and 6 of them were very satisfactory. The 1 order I had issue with, DHgate stepped in and refunded my money on a deadbeat seller. The key is to research what you want and who you are buying from. DHgate has some the of the lowest prices around for name brand shoes and clothing.

Date of experience: July 7, 2017
Nevada
1 review
0 helpful votes
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Air Jordan Retro 9
July 8, 2017

I bought two sneakers on this site twice and was completely satisfied. Quickly came, good quality. In the future, too, I'm going to buy sneakers.

Date of experience: July 7, 2017