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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I ordered several items from one company. The tracking info is wrong. I have made several (dozen) attemptes to reach the seller with no return emails from them. I asked for a replacement or refund using DHgate customer service, no help at all. I'm still waiting for the order or a replacement. Not holding my breath.
My DHGate jersey order was complete within a reasonable time with communication throughout! Would do again and recommend to others.
Hi Anthony,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This is an amazing discount goods website, they have amazing prices and selection, there are many different variety of products, and many of them offer true consumer satisfaction, although i would pay close attention to the shipping times and make sure the sellers do not rip you off on shipping and ship orders late, however the order I am reviewing right now was not late, this seller was ontime but some sellers are lazy and slow on shipping. I am having an issue with a seller on late shipping didnt get a gift for christmas. But I feel Dhgate will make it right. ONLY BUY FROM SELLERS WITH HIGH RATINGS
Hi Alisha,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
NO returns, they talk a good game, but you must pay return shipping and settle for whatever the merchant decides. The merchant pays DHgate, not you. You are just the money. I fought for over 3 months, they were always nice, always on the verge of helping, but then. Shocked. The request aged out of the system and they can do nothing. So sorry. Offered a small credit for the $80.00 I got ripped off for. Not paying more to get less.
The vendor is "sunsky2013", but DHgate did nothing but promise to help until it was to late..
Do not trust this site, they blame the seller and make you jump thru hoops, drag it out and close the order. "The order is closed, we can do nothing"
You have no protection, buyer beware. I bought 2 android boxes that will not boot, no refund, no new boxes. They want me to pay to send back the boxes to China. ALL I WANT IS WHAT I PAID FOR.
Do order anything you don't plan on keeping. It is very hard to send it back to sell. The seller is in China, therefore the cost of shipping it back is more than the item. Not to mention the seller want you to lie to the postmaster.
Hi Holly,
We are sorry for the experience you had with your order. We have checked on this and you still have the option to open a dispute for your order. That way, you can formally request for refund or replacement of the item you received. Opening a dispute will also prompt our system that there is an issue with the order and will not release your payment to the seller until this has been sorted out.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
My first seven separate purchases on this site were all rip offs. I got refunded on 6 out of 7 (the resolution agent on the 7th screwed up communication with me and closed the case before actually resolving it). But you'd think that a refund would mean that I got my money back. Not at all. It's funny that in all my interactions with DHGate agents (at least 8 so far), every time they use the same 2 strategies.
A) Re-direction: they always tell me they are forwarding me to another department but then I never hear from that department or they send me on a wild goose chase to get more information when they have all the information they need in front of them. Getting the information leads to no further results.
B) Dismissal: there is nothing I can do since the case is closed; there is nothing I can do since it is Chinese Spring Festival (which ended over a week previous); they sent me a failed wire transfer for all my refunds. Three weeks later I haven't seen the transfer or my money returned to my DHGate account. I've asked them to look into it a week and a half ago. They continue to ask me to be patient. I've been waiting for several months to hear from their Seller Team on an appeal of that 7th refund. That seller team has done nothing to further that appeal. They continue to ask me to be patient on that case too. For these scam artists, patience equals dismissal.
Note: I see Sam weighed in from After Sales. He was one of the 8 schmucks I've already dealt with. You can see he is still redirecting and dismissing. He knows that I can't go to Canada Post because they just send me back to the seller. He knows this because I told him. He knows the seller has not responded to the several messages I left. He knows because I told him. And here's a question, if there's nothing the AfterSales team can do, why did he promise me that they would follow up with me. I'm still waiting months later. Why didn't they at least try to find out why there was a delivered status being reported. It's because they don't care about the customer being scammed, so long as the seller continues to sell. You can do better on Ebay.
Hi Steve,
We are sorry for the experience you had with your order. We have tracked the order number, 342742093, and it shows as already delivered to NORTH BATTLEFORD on 2017-10-31. If you haven't received this, it is advised that you contact Canada Post and give them your tracking number LM676839312CN so that they can find it for you.
We also checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
Moving forward, if you do not receive an item on time, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or reshipment of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Ordered a pair of "Asics" tennis shoes; they arrived without a box; wrapped in cellophane and boxing tape (sketch much?!) The size was not even close to what I have always worn in this brand. I called customer service and can't reach anyone (shocking). I then called Asics and they informed me that these are NOT authentic Asics and that they are trying to sue DHgate for selling fakes! NEVER AGAIN! DON'T BUY FROM THIS SITE
Hi Kimba,
We are sorry for the experience you had with your order. Please send us your order number so that we can check on its details, and give you the correct resolution to your concern.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I bought 2 dresses none of them fit. One dress cost $130 and the other is $92. I contacted the sellers here is the response I got from one the seller Before I gave you this dress, I sent a message and you checked your size.
But you didn't say anything wrong with your size.
It's not our responsibility this seller goes by the name (Sweet- life). My size was accurate base on they website descriptions. How ever when you get the item the description of size and almost everything is way off. Stay away from buying stuff at this website. Last but not least this is the other seller respond Dear, the dress is cheap, shipping cost is very expensive. We advice you sell it to your friends or local shops.It can save your money. None of them was trying to help in getting my refund or exchange my item. This sell go by the name ( my girlbride aka Luna..
Hi Rose,
For order 270959972, please open a dispute to request for a return and refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For order 270959973, this was already completed since you have not opened a dispute within 7 days that you received your order.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This time I was bought 5 men's wallets at DHgate, and I received it very fast, although I am living in Eastern Europe. Wallets was as on photos, and quality was very good in my opinion. Site was easy to navigate and research.
Hi Milos,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
ZERO stars!
Too many listings do not have items available and they want to substitute items. Listing stated made to order. I placed an order and seller said they don't have the size I wanted. I cancel order and they ship me a different size anyway. Now I have to pay to ship back. Terrible site.
Hi TS,
We are sorry for the experience you had with your order. We suggest that you continue to communicate with the seller. You can have the seller send you a message stating, "I agree to give you a refund of $***." Once they do, you can let us know and we can have the order canceled and your refund processed.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Everything you can think of they have. Prices you can't beat anywhere. Quality is great and the app gets you when better prices and makes the buying process so easy
Hi Robert,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
One of the best websites I have came across to buy stuff for way less price than stores shipped to your home.
Hi Paras,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ordered a pair of shoes, look exactly like the real deal, fast shipping and perfect prices! Will be ordering again from this app!
Hi Luis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I bought a watch on dhgate and it is so perfect. I recommend this website lot of serious and profesionalism.
Hi Sali,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
It is a nice site, only sometimes you have to buy very much of one thing.
I hav ordered a lot of things and they all came.
Hi Monique,
Thanks for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Most of the items I have received have been perfect, but when they werent as expected customer service took care of the issues immediately!
Hi Celia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
First purchase.
The object arrived after a month and corresponds to the description.
No problem after 15 days of use. I will buy from the same seller and recommend it.
Hi Beniamino,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a trustworthy website which protects their customers' rights. True product description, concerned customer representatives and sellers. I highly recommend this website.
Hi Baris,
Thanks for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
The products are nice but the over seas shipping time is to long and the packaging isnt great so ill most likely shop else where.
Hi Shaun,
The delivery time of the order depends on the courier that you will select upon making a purchase as well as the processing time that the seller needs to prepare the item after the payment is confirmed. All the shipping couriers available for an item as well as the corresponding time frame and cost (if there's any) are indicated in the item page, please be sure to select an express courier such as DHL, UPS or FedEx if you need the items sooner so that you will get the items fast.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I have bought Fidget spinner from the sight which never arrived. DHL lost the shipment I got the email from them stating that I send that to seller and DH gates but they never send my shipment again or refund the money. Lost all my money.
Hi Yaser,
We checked this order and you have filed a chargeback dispute. We suggest that you contact your bank for the updates since they are in charge of the arbitration.
We are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
We checked your orders and you have already opened a dispute. At the moment, there are no agreements reached yet from the proposal you have submitted.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ Escalate Dispute
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com