DHgate

TOTAL SCAM. Trust me. You will regret shopping here. Placed 8 different orders. Had trouble with 6 of those and took me months to get some of my money back and couldn't purchase those products from some other place because we got stuck with these orders for months.
Complete avoid this site.

I've ordered different merchandise 7 times now and each time it's been a good, and an honest transaction. Understand, it will take longer than other resources to receive your merchandise (It is being shipped overseas) but the wait is no longer than it should be and you are given tracking numbers and emails to follow your order. I highly recomment DHgate!

My experience with Dhgate Resolution Center is not that good. To contact them is very difficult. No communication at all. Thanks to the customer service (after the third time) they finally understand. My dispute kept staying in the same stage while their was a already a solution for the dispute. Because of that the seller couldn't provide the address to return the wig. It cost me so much precious time try to make contact with the resolution center that communicate with Dhgate. You can see for yourself in my message history how many times I asked for the address. (order NO. PO#*******944)

DHGate is a complete scam. I researched and researched thinking i might be able to find an affordable wedding dress. I knew going into this that it would be a gamble, however, after thoroughly reading through the reviews, I went for it. The dress was AWFUL. You could see right through it, the quality was poor. The seems were coming undone. The seller asked me to illegally ship this back so that they would not be fined with customs. After this, I opened a dispute with DHgate, sent NUMEROUS of photos, of which were all very much valid, and able to see the mistakes. I sent over 20 photos, and they claimed none of them were up to their expectation. In the end I was unable to receive my refund and was asked to spend over $100 to ship the dress back, the dress was $177 in the first place. Yes, i know it was a huge risk to try and find a dress, but based on the photos and reviews. I had no reason not to go for it. I would absolutely not trust their quality nor their customer service.

Firstly, i must say, DHGate staff lack a good command of english.
Secondly, if customers(buyers) have a problem, its very difficult to relay the concern.
Thirdly, the sellers advertise an item, but customers upon purchasing receive something else. Upon sending the non-advertised item, the seller then closes the transaction, thus after 90days of delivery customer cannot even request a refund or report the item. In saying so, i must say, the payment is then released to the seller.
Fourthly, I personally have never had a single good experience with DHGate

I have purchase three (3) items from your company.
The first dress with jacket was ordered as silver/grey & arrived as blue with the jacket stitched through, puckered & in fact slightly damaged. Also with a liquid stain on the skirt.
The second a pant suit was ordered in champagne & arrived as lemon in colour with the lining of the pants half way up the thigh.
The third order of dress & jacket arrived as brown with black flowers embroidered.
All three will be returned to your company as soon as I have a clear address.
The amounts paid will be disputed & reversed by my bank.

I placed an order then received notice that ship date was later and would be delayed due to a Chinese holiday. I immediately contacted them to cancel. Their "guarantee" says they do not pay seller until item is relieved. This is false. They would not give me a refund, so I am out the item and cash in time for my event. They said the seller had to approve, but the seller declined. Now my only option is to dispute it. What a huge hassle and I'm guessing it will not happen any time soon. Their garuantee is a scam. It's a false promise.

I purchased a G5 massage tool for my massage practice. I used it 2 times before it started malfunctioning. I contacted DHgate who put me in touch with he seller, who gave me a work around where I had to open the product and adjust the circuit board. That worked for a short time and then messed up again. I did this 3 or 4 times. Then I contacted the seller back and they sent me a new circuit board, on which the connectors didn't match. Their communication through all of this was very slow. Now they won't even respond. I have contacted DHgate many times through out this process and all they tell me is that my order is closed so its out of their hands, but they will contact the seller. Which has done nothing. It was a waste of money and a huge pain. I will never use DHgate again and will tell all of my fellow massage therapists and students the same. This has been an unprofessional experience. There is a lack of integrity and this feels like a huge scam.