Was thinking that this site was too good to be true, but it turned out great! I was very pleased with the service and quality of Items I purchased and received. Looking forward to doing future business.
Shopping at dhgate is a pure joy the site is easy to operate, on the odd times you need help they are over efficient, there sellers are exceptional and so is the service.
I buy something every day on this site and I honestly can't speak more highly of the site. If something goes wrong I would suggest that it is the buyer whom has not done there homework properly in the product they have sourced or their expectations of that product. These prices are fabulous and the products exceptional look forward to doing busiiness for many years to come Jenny
I bought an outfit from them that was hideous and way too small. It took me months of back and forth with them asking me for measurements and why was the outfit too small. Finally, I was able to get a semi answer advising that they would only give me a partial refund. After weeks more of fighting with them, they finally agreed to return the full amount. I sent the outfit back and now they are giving me a run around about not having enough evidence that we returned the outfit or that they don't have the money. They keep telling me to file a dispute, and when I do, they close it out saying it's been handled. THis is the most dishonest company I have ever done business with and would advise EVERYONE it's not worth any hassle to try and deal with them. It is so frustrating as I no longer have the outfit (it was sent back) and they're refusing to give me my money back. Honestly, I wish I could give them negative stars as this is the worst customer service and theft I've ever experienced.
Hi Becki!
We understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Riane
DHgate
The website connect really bad suppliers in China. They have as expected long time of production and shipment, which also don't respect. At the time of expiring this process (which falsely they report you have received the items), if you proceed opening a dispute they claim they are issuing a refund (which will never arrive). They also have dead links, no possible contacts, except the facebook page (they send you a link with a bot and a waiting line you cannot proceed as it close after 1 minute). Overall definitely a scam. Also if you read the positive review, they are clearly a bot or written by employees of DHGate as they are totally without personality and meaning.
Hi Alessandro,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Where to begin without giving you a migraine as well...? I've ordered several times from this site, 3 of 7 orders never arrived. The hurdles you have to go through to try and get your items or a refund are insane and they make it as difficult as humanly possible to do this. Plus, they have a time limit on how long it takes to resolve the matter before they close it and keep your money forever. They drag out the process so the time limit expires and you are screwed. Seller's with high ratings and thousands of transactions on their profile means nothing. They are shady con artists and DHGate is pro seller, anti-buyer. Their app is not user friendly when you need to upload evidence and the website is just as bad. You'll give yourself an ulcer trying to get your refund or your order. It's a lose-lose situation.
I bought a pair of sunglasses, which broke the same day
Asked seller to replace which he declined at first
But agreed after I sent him pictures of the glasses
When I needed help your staff was awesome!
They guided me every step of the way and I received
My replacement and they are great! Thanks
I got completely scammed out of a lot of money. I ordered something in October and a month later after I had attempted to reach the seller several times because there was no tracking information, the site later said the seller's "store does not exist". I emailed Dhgate to request a refund and they tried to tell me the order had been delivered, which it definitely had NOT. I got scammed out of more than $60
Hello Elizabeth B,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I have used dhgate a few times. It is similar to ebay but the items you are buying are knock offs I guess you could say but the price you pay for the things on dhgate its kinda worth it. I have bought a few watches from them and some other items and I have never been ripped off on dhgate before. They have an escrow service so you do not have to release the money to the seller until you receive what you ordered and are satisfied with it. Dhgate is good 5 stars
There's a lot of selection, decent pricing, and they have good customer support. If you encounter an issue like not recieving something or the item isn't as described they try to make it end fairly for you, which is needed because you can occasionally buy something that's not that great of quality if you use the site enough.
The item I ordered was not correctly filled either in size or color, and arrived AFTER the event I needed it for. The cost of the item was $115 including shipping, but to return it and get a refund would cost more than $220. (And they know this). They will not negotiate. Don't bother. You will likely not get what you want, and then be STUCK with it. It's a scam operation.
Hi A,
We understand that you're concerned. We checked this order and an agreement was reached between you and the merchant that you will return the item for a full refund and you pay for the return shipping cost.
We are unable to mediate on this issue right now because your agreement has to be facilitated. We suggest that you communicate with the seller and reach a new agreement. Once you've reached a new solution, please let us know so that we can facilitate it.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
For reasons I won't get into here, I had my shipment delivered at another address. They were delivered in a timely manner, but I was not able to get them until just now. The items I ordered though, were very good quality and I would highly recommend them. The items run small, but they fit my wife (who is a petite size small) perfectly.
Bought item and it was dispatched on the 24th of sept but it has not turned up and neither of my complaints have been replied to. I used my birthday money for this so will be disappointed if my smart watch never appears.
Hi Tori! I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment. For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Shipped" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option "Return and Refund" and you will just need to click that to fill out the needed information to file the Dispute.
Rest assured, your payment made is safe in DHgate and it will not be released to the seller without your confirmation. Your cooperation will be highly appreciated and we do assure you that this will be all in Very good in Progress! Thank you so much and have an amazing day.
My experience during this years purchases have been a really great experience. Some items have not been as they were advertised, however, the vendor made good on their item. I have shopped all year for an upcoming wedding and I have ordered many items from dresses to shower items and I have been extremely pleased dealing with DHGate. I would recommend this company to my friends and family.
Bought a dinosaur top for my nephew and was charged nearly $36 for a blurred image and poor quality sweat shirt. It arrived about 6 weeks after i ordered it. Wish I'd read the reviews here first. Avoid this site for any purchasses.
All products were as described, of good quality and arrived quickly in good condition. DHgate website is easy to use and quickly let me see the status and history of all my orders. I have ordered about 15 times. One order was quickly cancelled by DHgate because it was out of stock and DHgate refunded immediately. I reordered at a later time and the reorder process was easy and fast.
I ordered a product from DHGate. My order no was *******. I order this product on March 26,2017, and no updates till April 19,2017. I have raised dispute to DHgate, and they return back my money. But returning back the money is not the solution, and i need this product. Very unprofessional sellers are listed in DHgate. If i again order the same product from some other seller then it will take 1 month more. Please try to avoid DHgate for any purchase
Hi Akshay,
We are sorry to hear about your experience. We understand how upsetting this is for you. We've checked this order and indeed, this was already cancelled and a refund was applied. For this case, the merchant will not be be able to send the item anymore. We would encourage you to order this item from other sellers, please visit this link: http://www.dhgate.com/wholesale/search.do?act=search&sus=&searchkey=Soft+Jelly+Crystal+Multispeed+Waterproof+Realistic+Dildo+Vibrator+Penis+Powerful+G+Vibe+Vibrators+for+women+sex+product&catalog=#hpsearch1507
We will be requesting for a $5 coupon from our team for the inconvenience this issue had caused you. Please check the coupon in your account after 48 working hours.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Everything on this page is nice, custom service is fast, product description is nice and clear, Payment go smoothly and secure. If have problem with. Something online agents are always there. Very satisfied
I ordered a beautiful piece off this website because I just could not beat how cheap the prices were. They charged me and a few days after shipped it. Seemed like everything was going smoothly until a week later they recharged me for the item and sent my account into overdraft. I was livid. I imedietly contacted my bank (bank of America) and they quickly were able to cancel the charge. If I didn't get notifications from my bank this company from bum $#*! Beijing would have had the last.
Please don't go and waste your money on these people they take your money and don't give you any type of help not a good site not a good site at all.
My package said delivered and everything but never got it and DHgate was no help all for $314
Hi Brandon,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I ordered 2 cell phones and they were listed as stolen. I plan to start an international fraud case? I asked the seller to rectify this and they kept telling me to wait. I am not paying to ship back stolen goods. Dhgate should take ownership for things like this. I sent a message to customer service would you believe no one was intrested in responding. This is crazy.
Hi Kyla F! This is Honey from DHgate Customer Service. We understand that you are not happy with your order for this so we will be here to help you. We have checked your order and we see that you reached an agreement with the seller at the same time your agreement as follows:
Envous901 submitted the agreement, the agreement reads as follows:
Application Reason: Protocol Refund & Return
1) full refund: US $ 305.45
2) Buyers need to return:
Return freight borne by the seller. So the seller is the one who will pay for your shipping fee but first you will pay for it and we will be processing your refund for this order to be sure that you can get your money back and the refund shipping. So please return the item because you are only given seven days to do that.
Here's the sellers address:
Contact Name: jian guojun;
Country: China;
State: guangdong;
City: shenzhen;
Address: Longhua District minzhi jiedao ban nanjing xincun A16dong 509 shi, shenzhen, Guangdong, 5180;
Postal Code: 518000;
Tel: 15919836596;
MobilePhone: 15919836596;
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Beijing, Beijing, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David!
Thank you for choosing DHgate as your online shopping destination! We are happy to serve you! Don't miss out on our daily deals!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com