DHgate

I always have a great shopping experience with Dhgate.com. The selection is huge and the prices simply can't be beat (with the free shipping option). With that being said never order anything from here if you have a deadline to meet as you never know how long it will take to arrive and clear customs. Also, know what you are looking for in advance as the descriptions are often confusing and misleading, intentional or not.

With those two factors in mind, shipping time and descriptions, I enjoy the value and selection that Dhgate.com has to offer and shop from them regularly.

DHgate almost ruined my wedding. Ordered my wedding dress on March 6 and expected it to arrive not later than April 1st. Emailed Seller three times requesting status and got ambiguous response "don't worry, my friend" and nothing else. Dress finally arrived on my porch late evening of April 17th! With my wedding scheduled for April 23 (less than a week away) my panic was off the charts. Dress's actual measurements did not match what was posted on the website (I'm size 4 and the dress was size 6). Rush alterations costed twice more than the dress, not to mention the aggravation. Would be cheaper and easier to order through David's Bridal.

I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I'm finding the process for returning them complicated and frustrating. First, I've had to submit a request, with "evidence." I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund.

Now, I'm told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I'm attending. It's already too late to replace them with the right size. I had to shop elsewhere.

I'm fairly skeptical that the process will end in my favor. It looks likely I'll have to eat the expense. I strongly advise shoppers to avoid this company.

I've ordered gifts for my children several times. The sellers provide tracking numbers and I'm easily able to keep up with where the shipment is and when it will arrive. Many times they arrive quicker than expected. I also like that they hold my payment and don't release to the seller until I confirm the items are received, are in good condition, and as described on the site. It's also easy to communicate with the sellers through their site and their dispute resolution process gives me confidence shopping here.

I had a terrible experience with DHgate from beginning to the end. No matter how you return it you still will lose money. To ship it back cost me more than the original payment. I finally got refund what I pay for the product, but they haven't refunded me the shipment expenses. ( seller agrees to pay for shipping). They give me credit to my account, but I cannot use that money until I transfer more money to my account. No matter what you do, they will screw you one way or another. Customer service is terrible, you need to chat with 10 reps before you get one who cares and wants to help. Each chat and waiting on hold ( you have 8-9 people in front of you) takes at least 40 mins, count how much time you waste. I lost a lot of money with this company. It was my first buy and the last.

I ordered a package of LED grow lights, advertised at $36.00 US. Weeks later I get an email from the seller saying that the wrong price was on the web site and I have to pay $18.00 more. My response was that I am not paying for your mistake. Ship the item or refund my money. They claim that they have shipped, Now months later and still no delivery. They claim it was received in the destination country. No location no shipper who it was delivered to or anything else. Also DHGate says since it is past 90 days from the order date there is no refund.

Do not order from this site it is a total fraud.

A very short version of events: I ordered a beauty machine which arrived broken. They sent me a new part to instal which we could not instal because the screws were so tight. Why should I try to fix a machine I brought? Complained, a lot. Filled in all the DHGate forms. No reply. No reply... 3 months later saying not enough evidence and my case was closed. This all started in May! I sent photos and many requests for help... nothing!

I saw an item I liked for over $100 but DH gate offered the same one for less than half that price so I decided to give it a try. The reviews were average so why not. I purchased the item, waited for over a month and didn't receive it, contacted the seller twice and asked for a refund. They just said to talk to the shipping company they used. I put up the reference number on the shipping website and nothing showed. Sent an email to DH gate and their response was to open a dispute which I tried to do but the website kept giving me problems until I gave up with this bull$#*!. Better to pay more on a trusted store than cheap out and get a headache.

I purchased a few items from DH Gate but it was not always pleasant. They need to vet their sellers more closely! They don't have all quality products and when you exercise your rights to dispute the issues it is a struggle and the seller tends to get more of the benefits. They are not transparent in telling you exactly how they will be resolving your issue during the negotiation phase. However, I am happy that they have a dispute process and we arrived at a amicable agreement.

I was not sure if I should take a chance, but the prices were too good! I have received 2 glass pieces, shipped from China to the US, and bother are top quality and were well packed. The clothing accessory I ordered is just as described. I'm only waiting on 2 of 5 items and it's only been 2 weeks since I ordered (the other pieces arrived within 10 days! I am currently looking for some more pieces and will not hesitate to purchase from DHgate!

Only ordered about $100 of shoes so far but they turned up sooner than expected and the quality was great. Currently having a dispute about a wrong color being sent, but as of yet the process seems to be going very smoothly!