This company is successful with marketing but the customer service is poor. The clothes are not the greatest quality although I have found a few cute pieces. However, if you must return anything it will cost you. There is no way to call and get a hold of a Representative if there is an issue and if you email they never know the answers to any questions and send you in an endless circle. I just recently ordered something on January 31 and it is now February 14 and it has not arrived and there is no update on the status of the package! I emailed 3 times in the past few days and they don't know where the package is.
HI Cami!
Thank you for your feedback! We will surely check our seller for our buyers to have better experience in shopping on the site. Regarding your case with the dispute, there will be an assigned person to handle this for you and you will surely be contacted through your DHgate Inbox for updates and it is best if you can provide sufficient evidences to prove your claim on the dispute.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com