A great safe place to do your shopping and is protected by DH gate most of the time just watch yourself self with some of the sellers with selling lesser quality products as to their photos which basically are scammers! And there's a few on here beware!
OMG. What an awful experience. I can't believe these guys are in business. Never got my items, never heard from the seller. DHGate was slow to escalate my case to refund my money. I don't think they have the western world sensibility like eBay and Amazon do, which we all have come to expect as far as reliability and customer service. What a lousy experience. Won't do this twice.
I ordered two LED mini moving head wash lights for DHgate and I quickly regretted it. The lights freak out all the time and hardly work. The colors of the two lights don't even come close to matching. The boxes they came in were disgusting. I chose the free shipping option and in checkout it said free shipping, when I got the bill in the mail they charged me an extra $30 for each light behind my back! I had no idea they did that until I received my light! And of course they only give you a very short time to return your items which made things difficult. They are a joke, I highly recommend not giving them any business at all.
Please don't order from these people. I order my package over 3 weeks ago and still haven't got an update on my package. It says it's still awaiting shipping from usps. Fake tracking number and all. I deleted the app out my phone. Worse people ever! I wish I could star them a zero!
Avoid dealing with DHgate scammer group that collect a huge numbers of scammer.
Please let's take a serious action to end the scam cases we have to take legal way to save our refund.
I need money urgent to save brother's life, he needs an urgent operation and my refund will save his life.
I am still keeping to beg them for processing my refund as soon as possible but they always giving false information,false promise and false solution. I am suffering for 3 months, but my emergency situation now made me anxious to save my brother's life.
The seller keeps his rubbish product as well as my money...
DHgate and the $#*! seller keeping lie without any response to my critical situation...
Hello Nemo A.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I have placed over 5 orders with various retailers from DHGate. All have been fast delivery, excellent communication, and as stated in description product. Will certainly shop online with them in the future.
If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck
Hi George,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Dont deal. Con artists. Poor English. No refunds. Snide merchandise. Counterfeit $hit. Looks decent on their site. In reality goods poor in colour and quality. Not worth the seemingly cheaper prices.
Update: I've challenged the payment with my credit card provider on the basis the goods are counterfeit. See if that gets me anywhere...
Hi Steve,
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Product ordering was simple. Product arrived faster than expected. Billing went smoothly (except VISA blocked my account thinking it was an invalid charge until I returned their call). Product not perfect, but do-able.
Very helpful site with great deals, payment held until you receive your order. I received my order promptly even over the busy christmas period and was very satisfied. Recommended site for overseas purchases
I have shopped at DHgate for two years now and will continue to make it my first point of call for all manner of things, from casual wear to scientific tools, from high class silk to lovely beading crystals. The best part is *free shipping* to Australia... it makes all the difference.
The sellers are wonderful and always willing to assist with particular queries and needs.
Thank you so much to the staff at DHgate for providing this amazing gateway!
Josie
Great communication from seller! Emailed every step of the way with updates and came very well packaged and quickly! Will definitely be recommending this site to everyone! Great quality items for the price!
Overall, I'm happy with my purchases from DHgate, however, my deliveries took way longer than anticipated. Three out of four items that I ordered came exactly as described by the seller. I am having difficulty requesting a refund on my last delivered order from the seller. This may affect future business with this company.
Hi Ebony,
We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue. There really is no exact shipping time frame for any couriers since this will depend on the transmission of the couriers from the originating country to the delivery location and there are factors that will cause the delays such as weather condition and customs clearance. This is the reason that we only give the estimated delivery time.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I was extremely dissatisfied with the item after receiving it. DHgate makes it impossible to request a return/ refund. Not to mention the maze that you have to go through to reach customer service, even by email. I so regret ever going this route and have thus warned my friends/ family to "Stay Away".
Hi Ann!
We're sorry to hear about your experience. You can open a dispute by following these steps:
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Seller sent the wrong size and will not make contact after I complained. Wants me to send $20 for additional shipping fee for their mistake? No I'm not falling for that one... take my advice order from ebay unless you want to experience the Chinese transaction from He**! I told him no more$$ and that was the end of the communication from the seller... customer support is giving me minimal help beware beware. Should have review them first. Shame on me
Hi, Adam!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
Samantha
DHgate
Ordered goods, seller marked order as shipped and even provided tracking number, I could track, but when after 4 weeks goods did not arrive, seller told me that they didn't even ship because they don't have those goods available. DHGate resolution centre agreed to refund and said that they refunded, but after several weeks of wait I'm still waiting for it, probably will never get it
Hi Ova!
We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and assist you further on your concern.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
They sell fake products while claim the products are authentic! I ordered a pair of Air jordan 5 wings shoes, the pair has strong smell, it must use some kind of fake industrial glue. I didn't notice DHgate is a China wholesale marketplace, thought it's a US website. Don't buy anything so call "authentic" from this website!
Accurate description of item. Average ship time. I am going to buy from this site again. Read posted reviews in order to get a more detailed view of the items. Contact seller before purchase to get all information.
Five star sources, five star products, excellent sellers and service. If someone wants to make some extra income, just come here. You will find everything from baby stuff to electronic. Fast and usually free shipping. Highly recommended marketplace.
DH gate allowed a seller to steal over $300 from my 13 year old. Terrible customer protection! The seller sent us the wrong type of electric scooter and it was defective. He acted like he was resolving the matter and gave us info to return product. He then stopped communicating. DH gate acted like they were assisting but ultimately blamed me for the process I followed. I was given a cell number and the guy I talked to admitted that there were multiple frauds occurring. These guys are allowing criminals to steal from people over their exchange.
Hi David,
We are sorry to hear about your experience. We checked here and this order was closed since 2016-06-03. We found here and you filed a dispute and you have reached an agreement with the seller to return the item for a replacement, however, you have not uploaded the return tracking number for the returned merchandise. Because of this, the dispute was released.
To set proper expectations, this issue is no longer under the Scopes of our After-sale Service. We suggest that you contact the seller again and reach an agreement for a refund (if you prefer this over a replacement), please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the merchant sends you this message, please contact us back so that we can operate the refund for you.
If you still want to push through with the replacement, please ask the merchant for the tracking number so that we can track it from time to time. Please give the seller 48 hours to respond on your new message due to time difference, if the merchant does not respond within this time frame, please contact us back so that we can have the seller contacted for you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Beijing, Beijing, China
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tyson T.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service