On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It wS exactly as described in the ad. Came fairly fast to my post office. Good job dhgate.
Seller was wonderful and emailed me after shipping to let me know my order was on its way. Not all sellers care enough to do that! I appreciate that level of commission!
Great communication from seller! Emailed every step of the way with updates and came very well packaged and quickly! Will definitely be recommending this site to everyone! Great quality items for the price!
The product is good, shipping time was great. Had a little bank issue, they charged me twice, but customer service was helpful and it was taken care of.
Satisfied with all purchases made through DHGate. THanks for the excellent pre and post sale services.
My yeti cups came in and they were in excellent condition. They were very well packed. I got them sooner than i expected. The delivery man was very nice and brought the package into the house. Excellent service. I will be shopping with you again. Thank you
I am beyond satisfied with my recent purchase of 6 20oz Yeti cups! They arrived to me in Louisiana in no time at all, less than a week! I was able to pick the colors I wanted and they were packaged perfect! Each cup packaged in bubble wrap and in its own little box perfect for gift giving! I will definitely be buying more Yeti'a from DHGATE!
I think it's a great store it has all of the things you want or need that covers a various levels of shopping at affordable prices st great resale market if that's your line of business too.so if you need so great products and many choices to choose from try it you'll enjoy your search.
Profesional seller, items were mailed immediately, DVD, s were working as advertised I'm very satisfied. Definitely will buy from this seller again.
Was very satisfied with site and seller. I got my shoes quickly and they were exactly as described. Great experience!
The seller advertised the super perfect in words and pictures but gave me the AA QUALITY SHOE. I've purchased this shoe a few times before so I know every version. They even sold it at super perfect price
Hi Timothy,
Thank you for providing the order number. We suggest that you file an After-sale dispute so that we can assist you in getting a resolution on this issue. This is the best way for us to help you sort this out.
Here are the steps on how to file a dispute:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "My Orders" on the left side of the page.
3. Search your order number.
4. Click on "Open an After-sale Dispute" button at the right side of the page and fill out the dispute page.
Once the dispute is filed, our After-sale team will start mediating the issue after 24 hours. Please provide evidences to build up your claim, the evidences will also help us in getting a resolution on this issue.
Regards,
Sil
Customer Service Center
DHgate.com
It was a good price.
Delivery was not bad either.
Cause it was free.
Not only are their prices great, but they are accurate with their shipping times. Communication is far above what you would expect. I would highly recommend this site.
Happy with items. Shipping was fast & all appears to be well made. My only complaint is the packaging, which came partially crushed.
Great product
Fast shipping
Item was exactly what they showed on their page
Please send what I ordered I spent a lot of money on the product please I'm begging I have not receive anything I just order Friday
Hi Raviona!
We checked your account and we found order number 248575355. We tracked this but the tracking information is not updated. We can also see that you have not contacted the seller about your order. Please communicate with them fist for updates.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
Furthermore, you have already completed your order and released the payment to the seller even if you still have not received the order. Please use a computer and open an after-sale dispute. 1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner. 2) Click "Completed" 3) Find the order number. 4) Click "Open an After Sale Dipsute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Luv the item fast shipping. Looking forward to doing business again
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Imteyaz,
Thanks for your feedback. The delivery time of the order will depend on the courier that you have selected when making a purchase. If you need the items sooner, we suggest that you use an express courier such as DHL, UPS or FedEx so that you will get the items fast.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com