On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nothing to complain about, right quantity good quality material packed well and the delivery time very good, I really liked the seller, thank you
I bought items from DHgate for a two years period beginning 2015 to the end of 2016. I'm a retailer so I spent well in excess of $20,000 on products over the two year period. In 2015 I had a total of only 5 defects which I thought was amazingly low. But in 2016 it was the complete opposite. For every 10 items I ordered with out fail 5 did not work, defects. It was like the manufactures that DHgate represented didn't care and just shipped out defective items just to get your money. Now I did point out this out to DHgate several times but at one point the defects were mounting such much so that you just didn't want to be bothered anymore. A lot of money went into the garbage. DHgate did the best that they could but if the manufactures don't care then what good is DHgate?
Give me my money back right now
U cancelled my order for no reason u guys got the money cancel my order don't give me the money back what kind of website is this
If I don't get the shoe or the money by Monday I'll take legal action
I was gonna buy 5 pairs of shoes from this website
But there not at the professional level as any other website
Hi Abdulrahman!
We checked order 248652596 and it was canceled because your payment was not verified by our Safety Center. Your refund has been completed on our system on 2017-01-10 04:31. Please wait within 10-15 working days for the refund to be reflected on your account. You can contact your bank for updates on your refund.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Thanks DHgate for the wonderful platform created with diversified products. Truly enjoyed each shopping and the extended support by DHgate team members. Customer is always treated with highest importance when it comes to dispute resolution and support.
All the very best and looking forward to...
The shoes came in good time and they were good quality I think that they could have a wider sole to look more authentic but they are as close as you can get!
Die meisten Produkte und Händler sind sehr gut. Natürlich gibt es auch schlechte, aber durch Funktionen von DHgate kann man diese leicht sortieren, sodass man die guten direkt findet.
After trying to buy a pair of Yeezys from the Adidas website and failing, I took to eBay and was unable to find a genuine pair going for under £350. More than double the RRP.
I then found these replicas. I purchased a pair of the red and the copper and I am very very happy with them they look just like the pictures and I would say that it is very difficult to tell them apart from the genuine article. They arrived in 10 & 11 days. Buy with confidence. A+
Bought items are like on the picture! Seller is very friendful and unswers on all questions if needed send an extra pictures from pictures. Very good experience in buying from internet. Shipping took only 14 days to reach to Estonia.
I buy a lot on DhGate and it is definitely the best site of china you can find. You find everything you are looking for, electronic or clothes.
Hi Cedric,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Quality product received in only 16 days from order date. What else can I say. Excellent!
My items came quick and exactly as described never expected that from a website shipping from china lol also was great seller contact
Hi, it's since last March that I order items from DHgate and I never had a problem: I received all the items and everything was in perfect conditions. The prices are great and there are many options to choose from. The sellers answer quickly and the are polite. Overall a great shopping experience!
The wedding dress I purchased for my daughter arrived in good time and was even nicer than I was expecting. It's absolutely gorgeous and is a perfect fit. We couldn't be any happier.
Do not order from DH gate been waiting on product since December 3 contacted seller gave me a new tracking number but the orders still is not shipped out yet so it will at least be over two months since I've gotten my product I highly recommend not using you're ordering product from oversee you do not know what you're buying bad communication from their sellers if the price looks too good to be true either expect to be waiting months for your product to arrive or it will be a cheap knock off I have tried to resolve the problem With the DH gate and they have some kind of resolve method which really is not any help at all the resolution center is not good the communication with DH gate is not good buyer beware
I bought Jerseys and I was very satisfied with the stitching and the friendly service.
I think the Quality/Price it's so good, it's a reply, but a good reply. If you want the original, don't buy this, it's similar but not equal.
Hi Carls,
Thanks for your feedback. The delivery time of the order will depend on the courier that you have selected when making a purchase. If you need the items sooner, we suggest that you use an express courier such as DHL, UPS or FedEx so that you will get the items fast.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Great experience so far, apps is user friendly and fast delivery from seller
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mickey,
We are sorry to hear about your experience. Please provide the order numbers for the items which you have issues from so that we can check the order details and see what we can do to resolve the problems. We are committed to give a refund as long as our refund process is followed.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com