I placed a rush order for a Galaxy S6 and paid extra for 2 to 3 day rush shipping... on my Bank of America debit card. After 2 weeks, no phone, no contact. Then I researched DevicesNow here. O. M. G. So I called my bank and gave them the details. Their fraud department got on it right away, and BOA issued me a temporary credit reimbursement while investigating. I received the most perfect S6 - like new, in an ordinary box - about a week later, and my rush shipping charge was reimbursed! I think this large bank's clout made my purchase happen. Contact yours and good luck to you.
How it is even possible for such scammers to exist for so long!? I ordered a phone and never got it. Their customer service does not exist! They will never respond. Thanks to my bank, I was able to dispute the payment.
One more thing: coincidence or not, someone tried to steal $700 from my credit card (same I used at that store) a month after my order.
Stay away!
Today is February 14 - I placed an order on January 29 and still have no phone. The most frustrating thing about this entire process has been the lack of communication. I have no tolerance for unprofessional establishments. If there was a reason that my phone hasn't been delivered I could understand that but I CAN NOT understand calling numerous time and no one answers or emailing several times and no one responds.
I do not recommend this company to anybody. This timeframe for shipping is unheard of and there are too many reputable companies available to do business instead of dealing with Devices Now and their BS. I can't believe people are still providing this kind of ridiculous service in 2018!
There isn't anything that went right with this company, from delivery to quality of the product to the refund, which it appears I will never receive. They are a scam. They do not answer their phone, reply to help desk tickets and when they do respond, all they do is come up with excuses.
Hello. I am sorry that you have had an issue with our company. I will be more than happy to look into this to see why you haven't been refunded yet. Can you please provide me with an order number so that I can escalate this to you and see that it is handled?
Do you know why their Helpdesk is crap? It's because they send you an email then if you reply the response doesn't go into the Helpdesk as an update - it disappears, no delivery failure either. They never acknowledge the received email or ever refer to it, you MUST login to their site and update the issue. God forbid you fail to update it properly because you will NEVER straighten it out. I got an order confirmation on Nov. 27 2017 and still no phone.
It's been 10 days since I placed my order. They will not return email or phone calls. Order says pending but when I placed order it was supposed to ship in 2-6 days. This company is a scam. I wish I would have read reviews prior to ordering her I have had the same experience as hundreds of other. This company is a scam. I had to close my bank to have my money refunded.
Hi Jennifer. I am sorry for your experience with our company. Standard shipping with our orders is 1-3 business days to process and then 2-6 business days to ship - for a total of 9 business days. At the time of your review, this order was still not scheduled to arrive yet and once the notification of charge back/dispute was received, the item wasn't shipped and instead we accepted the dispute for you to be refunded. Again, I apologize for your experience, any confusion on our shipping time frames and that you were not able to get through to anyone who could have eased your mind or explained things better as we recognize ordering online can be a scary.
It's been10 days. I finally reached someone today and he put me on hold, went to shipping and came back saying it had not shipped. Don't bother with time sensitive items as these guys don't care There are much better places out there who give tracking numbers and actually work. BBB, shut them down. That's my Monday call!
Hi Tora. I am sorry about your experience. Unfortunately, I couldn't find an order under your name to try and look into this further for you. Our standard shipping is 1-3 business days to process and 2-6 business days to ship so based on your review, it wouldn't have been due for delivery yet. I would love to be able to look into this to see if you were refunded, if the item did deliver to you on time, which shipping method you chose, etc. Please feel free to send us your order number to be able to do so.
In April I ordered a phone from Devices now with a 6 day delivery date. When the phone did not arrive after 12 days I called DevicesNow many times and left email messages I no longer wanted the phone. A month later the phone arrived and the camera on the phone was defect. I returned the phone but till this date (October) I have not received my money back.
Hi Marianne. I was able to pull your order up in our system. Unfortunately, your order was delayed in going out to you due to a back order. I was not able to locate any tickets about cancelling the order (not to say they weren't submitted, just that I can't find any attached to the order) so I am very sorry that this still shipped out to you. During this time, we received a charge back/dispute notice in regards to the item not being received by you. Upon receiving the notice, the tracking showed this had delivered to you (and by your own account was received with a defective camera). Our protocol is to reply to the notice and provide any information in regards to delivery. Once a dispute has been filed, we are limited on what we can do as we can not issue any refunds/exchanges until the dispute has ended. If this item was returned to us (which I can't find a record of at this time but it has been many months) and documentation was provided to your bank, then they would have ruled in your favor and granted your refund. If not, I urge you to reach back out to them.
Ordered 5 days ago, not even shipped yet.
Order tracking on their website does not work. The site permanently showing "we are fixing... this problem.".
Phone is not answered, website says they work until 5pm EST, nobody picks up phone at 4pm EST.
On line chat... " we may be shipping tomorrow." which means 6 days processing!.
Do not expect anything good, will be canceling order.
I wish I read reviews
I ordered a phone on February 14,2018; was sent a tracking number on 2/23/18 after putting in to help desk ticket for status. Today the tracking number shows that the phone has not been mailed. I have had no response to my "help desk tickets" and no one answers the phone.
I ordered a cellphone from here, when i received it, the phone was on, and it was faulty and overheated. I was able to get a replacement phone from these guys, only to have the microphone not work. I sent the phone back, and after several months, have still not received a refund nor a proper reply as to how to solve this matter.
****I would advise not ordering from this company and to save your money and go somewhere else.***
Hello. I am sorry about your experience with us. If this was not resolved for you, please provide us with an order number so I can look into this for you.
I ordered the phone with the expediated service 1-3 business days. It is now 9 days and no phone. No one is ready to pick up the phone at customer service neither respond to the help desk tickets is being answered. I gave 5 stars bcz device now people are making good money just by making the people fool and taking there money. My dad is a lawyer and he is preparing a case against them.
Devices-now.com is the worst company I have ever dealt with. To keep a long story short, this whole site is a SCAM. They don't ship items at all. I doubt they even have an inventory. You can't even talk with customer support - try calling their phone number, emailing them, creating their support ticket, nothing works... Their customer service is a total black hole - you try to communicate with them, but they won't respond. I filed a dispute with my credit card company. My best advice, NEVER DO BUSINESS WITH THIS COMPANY.
Glad I found this site. It has the best cellphone deals hand down! I will be shopping with them for all of my item's. Customer service was great and everything went smoothly. Could've have asked for a better online buy. Thanks much!
I bought a phone from this place in October. At the end of November it quit working. I emailed, as per their contact page and voice mail. I would get a response every 2 to 3 days. I was told to send the phone back to their warehouse for replacement with the pre-paid label they would be sending. They never sent it. I sent the phone back on my dime and saw that it was signed for. It's now 3 weeks later and no-one is responding to my emails. I finally got an email today saying they had a new help desk and to enter my information in there for faster resolution.
Seriously, take your money and throw it out the window. It'll be the same as dealing with these folks.
Ordered phone 8 days ago rush delivery, still NO PHONE! No one answered repeated calls, didn't return any calls, called my bank Navy Federal Fraud department to get my money back, this is not a good company...
This store has over 2500 good reviews on Google but, only because they ask you take a survey on checkout where they ask you to review your purchase experience. They don't let you review them after you get your broken phone. I ordered a new/open box phone returned within 3 to 5 days and what I got what clearly a phone that they replaced the screen and put a new back on it. It was dirty and dented all over. When I tried to return it they gave me jotting but, run around and 2 weeks later I still don't have a phone or refund. Do not order from here!
The Verizon Store Agent confirmed that the phone Devices Now sold me is a dud. After sending two auto messages in response to my notification of the problems with this cell phone, they have stopped responding altogether.
Hope PayPal can get me a refund.
This place is a scam. It's been over a week and my order is still processing. They don't have a customer service line, and I think emails and requests made over their website go to a spam folder. I'm pretty sure they've just stole money from me at this point, I don't know if I will ever get my phone.
Do not order from this company! You cannot get through on the phone and any "help ticket" you start never gets addressed. You get only an automated response, no reply addressing the question. I have been trying to exchange / get a refund on my phone for two weeks now and cannot proceed due to needing an authorized return slip from the company. I am going after these@#$%'s
Overview
DevicesNow has a rating of 2 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DevicesNow most frequently mention customer service, tracking number and credit card. DevicesNow ranks 242nd among Mobile Phones sites.
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- Saint Augustine, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda. Thank you for your honest review! We apologize for the delay in getting your order. It is our policy that if expedited shipping is paid for and we can't deliver on time, to refund those charges and still ship the item the expedited method that was paid for.