DevicesNow

THE SITE MAKES YOU TO WRITE A REVIEW DURING CHECKOUT! So before receiving the product and before the process is complete. I bought a phone from them and needed it ASAP as it is my work phone. I bought the express 2-3 day shipping. IT WILL NOT BE 2-3 DAYS! On the 3rd day I logged on to see where my phone was and the status said payment under review. I called and they said it would be 2-3 days after my payment was approved. After this I researched reviews as I should have done beforehand and saw many that said they didn't get their phone for weeks and many that claimed fraud. I cancelled my order because of that and was never charged anything. I'm not sure if it was a coincidence but pretty unlikely, the next day my bank called and my card was being used for fraudulent purchases! Had to cancel my card, I'm lucky my bank caught it!

Unless you love frustration, lies and increasing aggravation, for your own sanity, DO NOT PURCHASE, from this company. Many others are trying to tell you the same thing. I ordered on Nov. 5th, on Nov. 9th I was given a tracking number for my shipment, but for a week USPS did not show the package as actually shipped. Sound familiar? I exchanged emails with a kind person many times. Just as all the others it was blamed on USPS. How many problems have you had with USPS? Finally yesterday Nov. 18th I was given another tracking number they stated as shipped, express, next day delivery, strange but it was the same tracking number I was given before. I was assured my package would be delivered today, Nov. 19th. Can you guess what happened? Me too. Some package they shipped to who knows where arrived in Flushing, NY this morning on it's way to the destination. Problem is I don't live within a thousand miles of NY. Their customer service was kind and quick, but if you purchase from them you might as well email me with your problem. I can tell you exactly how this is going to work for you. You will be forced to open a case with the payment option you used. Have you ever seen a company that blames so many shipping problems on the U.S. Postal Service? I would guess it's a coin flip chance to get anything from them. Oh, they will take your money immediately. Don't, whatever you do, don't think this won't happen to you, good chance it will, read these reviews, you'll find many common issues, identical. DON'T PURCHASE ANYTHING

Do not buy from them I repeat DO NOT BUY from them. I purchased a HTC phone that DID NOT WORK and they gave me the run-around about returning the phone. # 1. They never sent a return postage package ( I would have paid for the postage -but they refused to give a return address), #2. They never answered the phone, and #3 it took DAYS for an email response. I STILL can't get in contact with them (weeks later) and I have an UNWORKING PHONE that was Obviously USED ( they advertised as "new") that I cant EXCHANGE for a WORKING phone and I am stuck with a useless cell phone

I bought a phone at Devices Now on 11/14/15. On 11/17I get an email from them saying they've printed the shipping label, and a tracking number. I constantly check the tracking number, but to no avail. The phone was supposed to arrive in 2-6 business days, but guess what, it is 11/30 and I still have yet to receive it. Further, I called the post office today and they looked up the tracking number, and they said the package has never made it to a post office. So Devices Now must have printed a shipping label, which got it a tracking number, but they still after 16 days have not shipped it out of their facilities! And who knows how much longer it will take, because I cannot get ahold of their customer services. When I call, they don't answer because "all of their customer service representatives are currently busy" so they recommend emailing instead, but say that if I do leave a voicemail they will get back to me within 24 hours. Well last Tuesday I leave a voicemail and an email, and I still haven't gotten an email. And they say that if you email them they will get back to you "momentarily" during business hours. What a complete joke! I have no sent 3 emails and left 3 voicemails, and no reply to any of them. So now they have taken my money and I have no phone to show for it. If I ever do get my phone, I wonder what condition it will be in... If you don't want to go through all this hassle, definitely don't shop at Devices Now.

Ordered a refurbished Samsung Galaxy S5 for about $275. The description said it was returned within 3 days. When I received the device, it's color was faded, the Samsung logo had faded and
It had scratches at the edges. There was no way this much wear and tear was possible within 3 days of use.
Anyways, we we tried to use it, and we found that both speaker and microphone were faulty. The phone was definitely used and returned by its original purchaser when it developed these defects.
So we called their support number (emailing their support is useless) and after a few days of trying finally received a response. The lady asked us to return the phone back to them at "our"
Expense so they can investigate and refund.
When we protested, she finally agreed to send us a prepaid USPS label, but warned us that since according to them it was not a used/fault phone, we'd be charged 15% restocking fee any which way.
We were enraged, but hoping to recover the remaining 85% of what we paid, we packed and returned the phone.
Once the USPS tracking confirmed receipt of the phone, we waited for a few days for our refund. Then we called and emailed fruitlessly for days, but there was no response at all.
They took our money, and then they got their phone back as well and happily decided that the business was done.
Thankfully, we'd paid using Paypal, so we disputed the transaction and the first reply they made on the dispute was to ask us to send the phone back!
The USPS tracking number saved the day and Paypal ruled in our favor.
They are complete scammers and thugs and please stay away from any deal of theirs.
In fact these have again placed the phone we returned back on sale! See http://devices-now.com/samsung-galaxy-s5-at-t-t-mobile-unlocked-mint-gold.html

Order # - *******
Date Ordered - 11/27/2015

I had the same bad experience as so many others. They sent me an iPhone that was actually a STOLEN phone. AT&T would not activate the phone because it had been reported to them as stolen. I returned it, and after weeks, they finally sent me another phone, stating it was practically new, never used. That someone had purchased the phone, kept it for a few days, and returned it. Turns out, the phone was at least two years old and had had two previous owners according to AT&T. I paid over $650.00 dollars for this phone, which was used and of poor quality, could not be warranted, and AT&T indicated that the phone may not been completely paid for, and could have issues. Because AT&T has the imei number for their phones, they can give you a history of the phone. Anyway, I returned the phone with Devices Now permission within a few days of receiving it. They promised to give me a refund, but after three months, they have not. They ignore and refuse to answer or respond to my request for information. The only information they have on my account looks as though I did not return the phone. However, UPS has a tracking record showing that the phone was delivered, received, and signed for by someone in the Company. I wrote this review to try to help others understand the great risk you run by dealing with this Company. Please do not ignore the reviews regarding bad experiences and loss of money. $600.00 plus dollars is too much to lose. I finally ended up buying a new phone directly from the Apple Store, which is what I should have done in the first place. If it happened to me, it can happen to you. I am still searching out a recourse to get my money back.