I ordered a pair of Tom Ford sunglasses and absolutely love how fast my order came in, the customer service was great and helpful! Glasses came in sooner than expected and they were very well and carefully packaged! Will highly recommend and will reorder from them soon!
Don't believe the advertising. I was supposed to get my frames last Wednesday, they advertised "fast shipping", I relied on what they advertised, made appointments by when they said I would have my frames, that was last Tuesday and of this Friday, still nothing. They have my money and I have nothing. I get delay noticed from Google Express who even gave me a 10 dollar coupon off my next order like there would be one, I don't think so.
Hello Mary, thank you for bringing this matter to our attention. We would appreciate if you would contact our customer care team by calling to speak with a customer care representative about your recent experience.
I had a little confusion over how to fit frames to lenses I already had. Called customer support and that was resolved right away. Ordered the frames and received them in 3-4 days. Exactly what I needed. I would go back to this company. Did not order lenses from them because I already had those so I don't have any experience with ordering a complete set of glasses.
Hello Anthony, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Looking forward to serve you again.
I was skeptical about buying such expensive glasses from a site I've never heard of but I am soo pleased with my purchase I can't believe it l. I'm soo happy with my purchase and I will be back for more!
Hi Brandi,
You are the reason Designer OPtics does what we do. Thank you for being a loyal customer.
I ordered 2 Dior eyeglasses and both of them are damaged. One side of the glasses is more than 4 mm upper than the other side.
I believe it is due to packaging.
It was not rapped or protected by anything!
Hello Neena, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
I received my glasses in a timely manner, but wld like to exchange 1 of 2 pairs. I filled out the return request and still awaiting a return number. You have 14 days to return. It's been 4 days since my initial request and have not heard anything. I don't like to do business this way. Just send the RA number and I'll pick a new pair. I'm not even asking for a refund, just a return/exchange. I have reached out twice so far... Nothing
Hello Libra,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies.
Kindly provide us further details Like order Number, Style number with which you want to exchange through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.
You have to be very careful, the insurance is a scam of the seller, in my case I have never received my order for more than a month.
The seller asks me to produce a police report that I sent, and currently he is not even answering my emails.
Fraudster.
Pay attention to insurance and a tip to make the buyer pay more.
Very bad service.
Hi MEDOUAR,, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
I have not received my order? No one responded to my emails and the hold time changes. As soon as I'm number 2 I get kicked back to number 13? I never experienced something like this. I'm contacting my HSA to let them know this is a scam site. I also suggest looking at the 5 star reviews with skepticism. I'm a real customer!
Hello Edith,
We are very sorry for your poor experience with us. Our team will take the necessary steps to avoid this type of situation in the future. Kindly send your order number to our chat/email support and we will take care of your refund.
Ordered on 5/21 a pair that said they would ship in 2-3 days. Week goes by and no shipping confirmation or any emails.
I email them and they say the style I bought was out and ask me to pick another style.
I chose another style that said on site would ship in 3-4 days. They confirmed they would send them on 6/2.
It's now 6/27 and I have yet to receive anything.
Filing a claim with my credit card.
Hello ML, We want to sincerely apologize for the negative experience that you had with us and hope you will accept our sincerest apologies. If you do not have your package by now kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Don't even bother ordering from this company. I got several e-mails about how my order was processing but never shipped. Even as I am writing this review, the website still indicates shipping within 2-3 days. I guess I complained enough that they simply refunded my monies. Total schlock outfit operating out of a grubby storefront in Brooklyn. BEWARE!
Hello Lisa, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time but due to demand for the product truly exceeded our expectations, leaving our stock depleted. Again, we are very sorry for the inconvenience. We are going to take steps to ensure that this situation does not happen again.
Horrible company and even worse customer service. Weeks after ordering i contacted several times asking when I'll recieve them. All you get is a generic message back they will be in touch. 3 weeks later they cancel my order with no explanation at all! Purchased as a gift and now im screwed trying to replace them.
Horrible stay away
Hello Eli, We would like to apologize for the trouble you had to go through and sincere apologies for the poor service you encountered. We try to give our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have any other concerns or questions through email support/chat.
I was searching for specific Versace glasses and this website came up. I spoke to customer service who advised me of their return policy, so I went ahead and made my first purchase, I also received a 10% discount. I received my new glasses within a week and I'm completely satisfied. I will definitely order again.
Hello Jamika,
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations.
I purchased 2 sets of glasses and they charged me for both but only sent one pair.
Customer service is nonexistent. Now i need to do a chargeback.
Company is completely unresponsive once they have your money. BEWARE
Hello Joseph, Sincere apologies for the trouble that has been caused to you. Kindly let us know if you have not yet received your 2nd product or any other concerns or questions through email support/chat., We'd be happy to look into the matter and try to rectify the situation.
I saw the pair of sunglasses that my mom had been wanting for a while and decided to order it about two weeks in advance to Mother's Day. Took payment immediately, no confirmation on item being shipped. Contacted PayPal to investigate and then designer optics decided to email me. By then PayPal canceled and d. O said my order was on back order but canceled. So upset, I lost opportunity to purchase from other sites at the time now prices have all gone up everywhere. Never again dealing with this phony website. Also my item was available on the site for shipping within 2-3 days. Hm so quick enough to take money, with no order shipped after 10+ days, and then reach out after PayPal investigates.
Hello Lol, we apologise for the bad experience you had to deal with our website. The product availability is in the hand of the manufacturer as we provide authentic product. Sometimes the product are been backordered from the manufacturer and the estimated date is not provided. We do have option for exchange with the product that is available in stock or the product that customer would like to buy, so that there should not be any shipment with the delay. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
I ordered a pair of sunglasses from this company. The order was shipped but the post office sent it back to the company. I sent them an email asking could they redeliver my package and no reply. So I sent another email still no answer. Now I am on hold with customer service, I have been on hold for an hour and 45 minutes! At this point I just want a refund! Never again will I order from this company!
Hello Jouniel, We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Frames I'd paid three times as much for through my optometry office I found at Designer Optics, after my puppy chewed my original pair! The ordering process was fast and simple, and I received my new frames in just a few days. The communication and updates on my order were appreciated, and I had a 100% positive experience!
Hi Patty, thank you very much for the review and for being such a great customer. We’re very grateful for customers like you and hope you stick with us for years to come!
I was type skeptical initially because of the fantastic prices, but upon receiving my order in a reasonable time (especially considering crisis in America) & through authentic check- I was extremely satisfied. 5 stars forsure.
Hello Mad, Thank you for your feedback! Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We
Look forward to serving you again soon!
I saw a pair of glasses in a high end optometrist store that I fell in love with but they were over $400. I took the information and found them at Designer Optics for less than half price. AMAZING! I also received the order fast for only $9.00 more. I couldn't be happier. I keep telling friends about my great experience. I'll be back!
Hello Shelly, we are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serve you again.
From the moment I was looking for my new glasses to the moment I received them in the mail I felt taken care off all the time. The frames are beautiful and great quality. And the price is just unbelievably low. I already recommended Designer Optics to few of my friends!
Hello Beata, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
Company has forced me to use my own courier to return the frames which they had sent from USA to Canada due to their staff negligence. I have been asking for the refund since Nov'20 but they didn't take corrective action. I have not see. Such a company in my entire life. They will block your Tweets if you talk the truth about them, this company should be banned to do business.
Hi Rocky, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our website, our support will take this concern.We would love to make things right if you give us another chance.
Overview
Designer Optics has a rating of 2.4 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 19th among Sunglasses sites.
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- Brooklyn, Brooklyn, NY 11206, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mayra, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!