Designer Optics Questions & Answers

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Here’s what consumers have asked with answers from Designer Optics staff and previous consumers.

7 questions answered
14% answered in 1 day
Question:

Why would anyone buy these. unless your ok with knock offs, go for it. which is fine, costas are expensive, but this site has scam written all over

Answer:

Actually its not a scam, I took my glasses to a gucci retailer and had them verified.

By Drea J.
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Question:

How easy is it to get a hold of customer service at designer optics?

Answer:

Not easy at all! You can send an email, which will likely take at least a week for them to respond, or you can call. I have called and emailed several times. There are only 2 customer service people (I asked when I called) so you sit on hold for upwards of an hour. It is horrible. Then when you do finally get a person on the line, or an email response it is just, "Your glasses are almost ready. They should be shipped out soon." When you press for more detailed information they put you on hold and then come back and say that the lab is currently working on them. If you email for more information then you email is likely never returned.

By Jennifer H.
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Question:

Answer:

Mine were authentic as ever Versace store confirmed

By Holly W.
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Question:

I f i order plain glasses do they come with plain lenses?

Answer:

Yes, I ordered plain frames and they came with plain lenses. Then I took them to Costco to have my prescription lenses done.

By Shelly B.
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Question:

I see the most complaints are about shipping times. i wanted to know about the product authenticity of their designer frames. any fakes?

Answer:

Compared these to some I already have in the same model and they are authentic (Carrera models)

By Kahj K.
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Question:

Are these authentic?

Answer:

Yes, the are they come with Authenticity Card and numbers on the card to show proof

By Nelson M.
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Question:

I recently bought rayban wayfarer frames. i received them promptly but discovered i need 52x20 frames instead of the 50x20 ordered. i need an xchange

Answer:

I cannot answer this question I never ordered Rayban

By Donna M.

Can’t see your question? Ask to get answers from the Designer Optics staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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