How easy is it to get a hold of customer service at Designer Optics?
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on 3/11/19 Not easy at all! You can send an email, which will likely take at least a week for them to respond, or you can call. I have called and emailed several times. There are only 2 customer service people (I asked when I called) so you sit on hold for upwards of an hour. It is horrible. Then when you do finally get a person on the line, or an email response it is just, "Your glasses are almost ready. They should be shipped out soon." When you press for more detailed information they put you on hold and then come back and say that the lab is currently working on them. If you email for more information then you email is likely never returned.
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More questions about Designer Optics
I see the most complaints are about shipping times. I wanted to know about the product authenticity of their designer frames. Any fakes? Are your Michael Kors frames authentic Michael Kors, or are they knockoffs? Are these authentic? I f I order plain glasses do they come with plain lenses? Is there replicas or it's always the true trading mark ? I recently bought Rayban Wayfarer Frames. I received them promptly but discovered I need 52X20 Frames instead of the 50X20 ordered. I need an xchange
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