Ordered on dec 1st
Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I ordered 2 pairs of frames and lenses. The left eye was +25 instead of -25 and I had them tested by a local optometrist. I had a two-month Email chain and sent the glasses back where they said they tested them and they were to my prescription/order. They would not remake the left lens or refund. Terrible customer service for something as important as your vision. I ended up ordering new lenses for the frames through visionworks who was more expensive but I could get better service.
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me.
Couldn't find this specific frame anywhere! Always packaged with great care.
Had exactly what I was looking for at an affordable price. A little tricky getting my prescription lens put in but I succeeded. I suggest taking frames and lenses to an optometrist to install and have the frames adjusted for a perfect fit.
Both pairs of glasses that I ordered both pairs took a month to get delivered which is not what the website told me and no notification that it was going to be late I had to reach out each time I ordered.
Everything went smoothly from start to finish. Delivery was quicker than I expected too. Highly recommend these guys if you're after designer frames. Thanks for the excellent service! Definitely will be back in the near future.
I bought these for my mom as a birthday gift, the shades are great, she loves them! They look really nice. But my only issue is the case, it's so ugly. I just wish you were able to choose the case and bag it comes with. Other than that, shipping was fast, no issues elsewhere.
Hello Raymond, thank you so much for taking the time to provide feedback. We directly receive the glasses along with the case from the manufacturer. We will try to provide a better service next time and hope to see you soon.
I've ordered from other places before. This website has such a vast variety of styles. I love how affordable the designer brands are and the communication. Always getting updated on status orders, shipping orders, and wanting customer feedback.
Hello Nikki, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience. Please inform us if we could help you more.
I'm always skeptical when I see designer sunglasses at discount prices so I complete a test order first. Just received both pair of my Carrera and I'm completely happy with my order. Legit, high quality, fast shipping. Definitely worth it. I will be ordering more immediately.
Hello Kahj, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
Best prices on everything I've come across. Order 2 pairs of smith outlier 2 sunglasses. Quick shipping, effective email communication and updates on my order. Hesitant to use at first due to some reviews but had a great experience and will def use this site for future purchases.
Hello Matt, we are happy to hear from you that you had a really good experience with us. Thank you for putting the trust in us.
My sunglasses arrived quickly and were packaged nicely. I was skeptical before I ordered because they were so much less expensive than other sites but I'm pleased! My glasses fit well and look great! Would definitely recommend to others.
Hi Kat,
We are so grateful for your kind words. Thanks for sharing your review with us
I'm really shocked by all of the negative reviews on here and I was so nervous when discovered them after placing my order. I lost my favorite pair of Kate Spade sunglasses on a Saturday, and I reordered that night, plus and additional pair. My order arrived on the following Thursday. Fastest shipping ever (I am in Brooklyn) and the 2 items were in perfect condition. Made my week! Customer service was also wonderful. I'm super happy and will definitely be ordering from Designer Optics in the future.
Hello Jade, thank you so much for taking the time to provide feedback. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
I ordered the same frames I previously had because my dog chewed in arm off. Frame only, no lenses. This business was very reasonably priced, easy to find the exact frame and shipped and delivered in a timely manner. The frame I received was exactly as described on their site. I'd definitely order from them again.
Hello Lori,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serving you again.
I was really excited to find a site that carried the ray bans I wanted and could put in prescription lenses. The selection in brick and mortar stores has been terrible. Received them yesterday and they were exactly what I ordered and the prescription was perfect. They arrived less than 2 weeks from when I ordered them on Jan 1st. (I did do expedited shipment). I was so pleased with them that I ended up ordering a second pair of different glasses that happened to be on sale. I'm so excited that I found this website. Highly recommend!
Hello William, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.
Overall I have no complaints. Truth be told I love my new sunglasses. Thank you and merry christmas. They got here in less than ten days and in mint condition. And you guys hooked me up for a very good price.
Hello Antonio, We’d like to thank you for taking the time to write this review, Your review means a lot to us and lets us know we’re on the right track! We look forward to workingnwith you again in the future!
I got Polaroid sunglasses everything came in as described in description. The shipping took longer than usual tho. They do keep you inform about when shipment will be made and if the item will be shipped out later than expected.
Hello Angelina,
Thank you so much for taking the time to leave us this amazing review.”
Absolutely wonderful experience with this company. I ordered a pair Versace 2140 Sunglasses. Shipping was fast, item was 100% authentic at unbeatable rate thank you so much i will definitely be shopping with you again
Hi Michael,
Thank you. Your positive feedback motivates our team to serve you in a better way.
I don't normally give reviews but I received my Gucci sunglasses really fast and at the lowest price ever! I did my research just to make sure that are genuine and that the website is legitimate... And yes they both are! I will be buying from Designer Optics again, thank you!
Hello Tamika, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Price was amazing, shipped next day and arrived quickly! I also received updates about the status of my order, so I knew exactly when to expect it. The sunglasses were in perfect condition as well. Thank you!
Hello Jess, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Found matching Eddie Bauer frames on Designer Optics website after damaging my initial. Decided to give them a shot. Nice frame at a good price. Fast shipping. Overall, quite satisfied with my purchase!
Hello Eddie, thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their store experience.
Answer: Actually its not a scam, I took my glasses to a gucci retailer and had them verified.
Answer: Mine were authentic as ever Versace store confirmed
Answer: Not easy at all! You can send an email, which will likely take at least a week for them to respond, or you can call. I have called and emailed several times. There are only 2 customer service people (I asked when I called) so you sit on hold for upwards of an hour. It is horrible. Then when you do finally get a person on the line, or an email response it is just, "Your glasses are almost ready. They should be shipped out soon." When you press for more detailed information they put you on hold and then come back and say that the lab is currently working on them. If you email for more information then you email is likely never returned.
Designer Optics has a rating of 2.4 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 19th among Sunglasses sites.
Hello Losana,
You are welcome. Looking forward to serving you in the future. Thank you for the feedback.