They're a scam do not use I placed an order on 2/9/21 for eye glasses that I desperately need. After waiting a week for a delivery confirmation I reached out via chat all they say is that my item is on back order and do not know when they'll be in stock... they have complaints every other week on the BBB about delivery and processing issues. Their customer service is nonexistent the only way to get a hold of someone is their chat or via email. They told me a manager would get to me "sometime". So you end up spinning your wheels on getting a resolution.
I love my glasses, they are the real deal. It came in a Tiffany box with the Tiffany case, cloth and certificate of authenticity and at a very good price. From now on I will only order my designer glasses from Designer Optics. Delivery was fast and they follow up to make sure you received your package. I am very pleased with my purchase.
Hello Frantella, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
I just received my 2 pairs of sunglasses from them and one of the pairs Dior I got a wrong size protective case while the other pair Prada is scratched. No resolution provided by customer service team. Ignoring my messages. Very disappointed as I bought so many pairs from them before and did not have any issues. Definitely will not purchase again. Be careful.
Hello Rukhsana,
Thank you for bringing this matter to our attention. If you are not satisfied with your product, we offer a return for refund or exchange policy within 14 days of delivery of the order. Your feedback is essential for improvement and we are going to take steps to ensure that this situation does not happen again.
I ordered 2 pairs of frames and paid expedited shipping. One pair was shipped immediately and then 4 days later I found out that the other pair had been discontinued. Two days after my 1st pair was on a truck for delivery (UPS), it did't show up until a week later (the box was completely crushed), so they're going back.
Customer service was somewhat helpful, it's been 3 days and I haven't received my requested Return Authorization.
Hi Amy, thanks so much for your feedback! We’re really glad you enjoyed our services. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Theses glasses arrived damaged and used looking. The company have said I can return them at my expense & also pay a 5% restocking fee. I think this shocking customer service. I am waiting for a reply from them but I'm still waiting
Hi Angela, We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Again, thank you for your feedback!
My order arrived in perfect condition and expeditiously! Price was very fair and fit great. No need to go to my optician to size! Very satisfied customer! I have received a lot of compliments, and it goes really well with our Flight Attendant uniform too! Thank you!
Hi Luisa,
Thank you. We like our customers to be happy and yes we did it.
I ordered sunglasses 1 month ago and they came in with scratches. Since then I have been unable to get a return authorization number to send the product back. No response from customer service. I am disputing the charges with my credit card company. The small savings they offer are not worth the risk.
Hello Jaro,
Sorry for the inconvenience. If you are not satisfied with your product we offer a return for refund or exchange policy within 14 days of delivery of the order.
Placed order on their online shop for a pair of sunglasses with prescription. Input all requested information regarding my prescription and then they charged my card. Two weeks later, still no delivery or communications from them so I emailed asking what the status was. They said that they were still waiting for the frame from the manufacturer. Another week goes by and I ask what the status is, they say they will receive the frame in a day and send it to the lab for the prescription. Today, I get an email saying that they are unable to put a prescription in these frames. Unbelievable. They obviously don't even know what products they carry can/can't have prescriptions added. Save yourself a lot of headache. This place is not worth the headache.
Hello Andrew, Sincere apologies for the trouble caused to you. We know that you expect to receive your orders on time. Due to the current situation we had many products back-ordered from the manufacturers and these are beyond our control. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back-ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please provide us further information through email support/chat, we'd be happy to look into the matter and try to rectify the situation. Thank you for your feedback, We’ll make sure we grow and learn from this.
I greatly appreciate how easy of a process to order and I absolutely love my frames. However, I paid $20 extra for 2 day shipping but didn't receive my frames until 5 days later. When I tried to reach customer service, I received a recording advising they were closed for the holiday. I called the first week of October and I'm not sure what" holiday " there was around that time.
Hello Brandi, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Looking forward to serve you again.
These Tiffany frames are stylish and very sophisticated. They are expertly designed, craftmanship is first-rate and the price point was unbeatable. I have been purchasing my frames at this website for several years and have only positive experiences to report. The customer service reps are the best... always available to take questions and answer any concerns you may have including updates on delivery status. Have recommended this site to many of my friends and family and they have also had positive experiences with their purchases as well.
Hello Janice, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
I made two orders from them. The first one for $85, I received the glasses without a case but they sent me a case after contacting the customer service by email.
But my second order for $200 was NEVER delivered! Even it was saying delivered in their website. I tried to call them but no one answers the calls. Even the email support are not answering my emails.
Stay away from them
Hello Momen,
We would like to apologize for the negative experience you encountered, We’d like to learn more about your specific situation and make things right. Kindly provide further details and any other concerns or questions through email support/chat.
I ordered prescription sunglasses from Designer Optics and the came out great. The only issue I had was the website is limited on lens tint selection. Call them directly if you want to customize your lenses even more. They will work with you to get what you want! Will be coming back in the future.
Hello Joshua, Thank you so much for the positive rating and kind words. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
I ruined my favorite shades I bought a couple years back and when I went to find them again they were either out of stock or unavailable in the shade I wanted.
Designer optics had multiple shades and were half the price! So I order two different colours!
They were exactly like the ones I bought in the store - same packaging and case!
I'm happy - I would for sure order from them again and recommend them to a friend.
I will note - I ordered from Canada so I had exchange + shipping + duties (but I still got two for the price of one of my favorite shades).
Hello Carolynn,
Thank you for the 5 stars. We value our customers and understand how important it is to offer exceptional service.
I do a lot of research on frames before ordering online, so I had a couple satisfactory purchases from this company, but not because of the information they provide on their site, or through support, but because I researched it. Their customer service is horrible. You may or may not hear from them for up to a week after placing your order, and after they take your payment. And when they do finally send a note that your order has shipped, it's days before you can track it. (I suspect it's coming from somewhere other than New York.) Additionally, please note you cannot return RX glasses. They state this in the policy, but it's buried. There are other online companies (i. E. GlassesUSA) that are much more transparent (and you can return RX) with great customer service.
Hello Jan, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We do our best to train all of our representatives on how to properly handle customer issues, but your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always here to improve our customer service, and your feedback is essential to that process.
I suggest always using PayPal with a website or company you are unsure with. It provides extra security and insurance on your order. The reviews on this company scared me but, I didn't read them till after I order. So I filed a dispute through PayPal basically saying, "if they are scamming people I need my money back." Designer Optics contacted me right away through PayPal and sent me my order within 2-3 business days as promised. Good customer service, Great Product
Hello Joelle, thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. Kindly let us know if we can help you more.
Just got it, thanks to our postmaster who let us know the box arrived even though it didn't have the post office box number. Good to live in a small town for 45 years. In future, you should let people know if it is sent by postal service and we can easily provide the correct shipping address for that service.
Hi Mike, We would like the opportunity to investigate your feedback further. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.
I ordered three pairs of glasses I only received 1 pair. I'm still currently waiting after I was told they are looking into it. Hopefully I receive the other two at some point. Unfortunately one pair was a birthday gift.
Hi Antoinette, thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at@designeroptics. Again, thank you for your feedback.
Got my glasses in the mail and UPS destroyed the box. One of the arms fell off after only using them for a week but it may not be because of a lack of quality, but because they got beat up in the mail. They feel very solid and premium but for 50 dollars and then another 15 for shipping I was expecting them to be packaged a little better.
Hi Caleb,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
Stay away from this company! Ordered sunglasses online from Designer optics. Didn't receive any order confirmation. Emailed them questioning whether the order was placed. Then emailed two more times. Then phoned each day for 8 days. Left messages; no response. Contacted my credit card company and learned I had been charged. I again emailed them notifying them I wished to cancel the order as I ordered them from amazon, due to lack of any acknowledgment from them for 8 days. Low and behold, a sudden response from them saying they had already shipped. Shady operation. Save yourself and do not put yourself through the frustration of dealing with this store. The price on Amazon was lower, I received order confirmation immediately, and they shipped within 24 hours.
Hello Teresa, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. Please do not hesitate to contact us in the future if this or another issue arises again.
Sat on my glasses and snapped the frames in two pieces. Called my eye doctor and they told me they would try to find the same frame and would call me back with a price. She did say it would be between $300 and $400 dollars and would take a while to process the order. I came across Designer Optics by doing a Google search. Talked to a very friendly and knowledgeable person, told them what I was looking for she paced the order threw in an additional 5% coupon bringing the price to $90 dollars and I got the frames in 7 days. Could not be happier.
Hello Bruce, Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Overview
Designer Optics has a rating of 2.4 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 19th among Sunglasses sites.
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- Brooklyn, Brooklyn, NY 11206, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judany, we would like the opportunity to investigate your feedback further. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.