Order glasses with prescriptions two weeks ago. Paid for next day shipping plus priority processing for 30 bucks and still have not gotten them. They keep saying the lens are in the lab then they say the frames are in the lab. They said they would refund my 30 bucks for shipping and still haven't done that. Now they just flat out ignore me, I am just going to have to dispute the transaction. Don't be fooled by the cheap prices because you will not get your product.
If you want to buy something from a business that doesn't ship within the days advertised and blocks you on social media when you ask for a refund this is the place! Email does not work as well. They do not contact you if you fill out a form online.
Hello Ashley, We would like to apologize for delay in delivery of the product, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Kindly let us know if you have any other concerns or questions through email support/chat.
I received my glasses, but they were made wrong. When I contacted them, I was told that lenses are non-refundable. My argument was this shouldn't apply when they make an error. I pursued it for a few months and as it stands now I have only the frames and I am out the full price. Better Business Bureau was no help. All they have to do is put the same prescription in every pair of glasses and keep making money. Don't waste your money. You may get what you ordered, but you also may not.
Hello Melinda! Thank you for reaching us, We deeply apologies for the inconvenience caused. As per our Company policy we are unable to process Return / Exchange or Refund for prescription glasses but we do provide option for verification of your lenses if you claim that they are not as per your Prescription, Our expert team from lab recheck your lenses with your prescription and If they detect any difference we redo your lenses and send it back to you. As prescription lenses are specifically designed for you and cannot be reused by any one else for use, so we correct the same and resend you the product. Kindly write us back on our email support / chat and we will try to resolve your concern at the earliest.
Thank you
Glasses took over a month from the order date to ship. They were received broken and incorrect lens type. The frames we're obviously cracked when the prescription lenses were put it, but that didnt stop this company from sending them in the mail anyways. I also paid $50 extra for mirror lenses, which I did not get. Attempts to get a refund went ignored. I was finally able to get ahold of someone who wants me to pay to ship these across the county to the lab to be "analyzed". What a joke
Hello Matt, Customer satisfaction is our first priority, we are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or question
Terrible customer service, two weeks after ordering my item I've not received as much as a notification that my glasses are being made in the lab. Funny thing is I ordered some prescription sunglasses from a competitor that manufactures everything in China and they got my glasses to me faster.
The fact of the matter is that this is a terribly run company, I've requested a refund several times to no avail. I was promised my glasses by July 31st which is... tomorrow, which I don't see being plausible considering I haven't received a shipping notice.
Don't shop here. Go to Zenni or go anywhere else.
Hello Jeremy! We deeply apologies for the Inconvenience caused. Delay in lab might can occur due to the specific lenses you chose for tint / transitions which might take longer than usual lenses to get and process. As per our company policy we are unable to process for exchange / returns or Refund as it was specifically made for you and cannot be used by any one else. We only sell 100% Authentic and original products to you. As Customer satisfaction is our first priority and we are committed to deliver the same. Looking forward to serve you!
Thank you
I've ordered from this company(Designer Optics) several times which initially was great, however my experience with the last order -- eyeglass frames-- ( Feb. This year) has been nothing but problems -- I can't seem to get anyone on the phone( my last call was a 2hr wait --no answer) sent an e-mail still no response.(Note: I have spoke with a rep. But the issue with this current order has not been resolved) I question if this company is still in business or has cut back. My only option was to contact my credit card company file a claim to reverse the charge. Unfortunately, I would not recommend this company or order at your own risk!
Hello Glendale,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Ordered Gucci frames and after a week did not hear anything when I finally reached out to them they advised item was not in stock with no definite time of arrival. They provided no updates until I demanded a refund Some of the worst customer experience I ever experienced
Hi Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies.
I recently broke my glasses that I purchased online at a different site. I was able to find the exact same Vera Wang frames for half of what I originally paid. When they arrived, I popped my lenses out of the old ones and they fit perfectly into the new frames. I am happy with my purchase.
Hello Juliana, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I thought my order would take a long time since the frames I chose were backordered. However, I got them in less than two weeks. Also, I wanted to match my prescription against their app just to see how well it worked and it was spot on! Very impressed with the service and prices.
Hello Remi, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes
Bought these for my 2 year old, as he broke his last pair. They take a good bit of abuse but an arm eventually was torn off. They came in a really cute case and wrapped in a ziplock baggy, clean and in perfect condition. Brought them right to the optometrist to have the lenses put in and fit perfectly.
Hello Jonathan,
We are happy that our service satisfies your expectations.
I paid an extra $ 48 for fast delivery (4-5 days) but the package took 16 days to arrive at my home. I asked to be reimbursed for this extra but the company said it's not possible. I am disappointed.
In addition the staff is very kind and eager and the glasses are superb.
Hi Regis,
We Deeply Apologies for the Inconvenience caused to you. The delay occurred for the delivery of your product either your sunglasses were on Back order or they were not in stock at our warehouse but available with the manufacturers. Thanks for the feedback.
Placed an online order for frames (no Rx). I received the shipment, however, it only contained a case for the glasses and not the frames ordered. After contact they indicated they would investigate and get back to me, which has not happened. Disputed the charge with paypal and they used the fact that I received the shipment as reason to support the seller. So I am out the money and did not received the product I paid for. I shop almost exclusively online and this is the worst customer service experience I have encountered. Advise to stay away and look elsewhere for you glasses needs.
Hello Scott, We would like to apologize for the trouble you had to go through. Kindly provide your order along with other concerns or questions through email support/chat. We'd try to rectify the situation. Again, we are very sorry for the inconvenience.
I ordered Ray-Ban Justin's. I have tried this model on 3 different times in stores and they all fit great! The glasses that designer optics sent me are absolutely huge! Don't even come close to fitting my face. Because they were ordered with prescription, they will not refund my money. I doubt these are even Ray-Ban and may be knock-offs! The lenses aren't great either! I strongly advise not to purchase from this site!
Hello corey! Thank you for reaching us, We deeply apologies for the inconvenience caused to you. The products we sell are 100 % Authentic and original directly from manufacturers, as per our company policy we do not provide Returns / exchange or refunds for rx products as it specifically designed for you and cannot be used by anybody else. Possibly the size you did trial for was of size 55/51 and the one you placed order with us of size 58 due to which you faced size issue as for Ray Ban Justin range there are 2 different range and types with different sizes. We request you to kindly write us back your concern through chat /mail and we will try our best possible way to assist you at the earliest.
Thank you
I bought a pair of sunglasses and two days later they were giving 10% off and I messaged them about it and they applied the discount and refunded me. It's things like that I appreciate about a business. Great prices, fantastic customer service. I will forever get my sunglasses from here!
Hello Husam, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
This company did send me a quality pair of glasses at a great price. But... the frames I picked out were out of stock, and I wasn't told this until a week after I ordered. The company did not communicate with me. When I contacted them they were always on vacation for Jewish holidays. I'm glad I primarily wear contacts because waiting almost two months for these glasses would have put me in a real bad spot if I needed them for primary wear. I won't use them again.
Hello Karen, Thank you for reaching us. We Deeply apologies for the inconvenience. We specifically mention the status of the order below the product name, Possibly it might got skipped from you, in case of awaiting so long we also provide exchange option with any other In stock product if you may require and if you do not wish to wait or exchange we also provide option for Cancellation. We are sorry if you did not received any options from our end. This time we are specially taking care for your satisfaction. As customer satisfaction is our first priority we will try to deliver and fulfill all your expectations. Hoe to have you back soon.
I got my frames faster than expected... The only thing was the plastic part of the arm that goes behind the ear was a little bowed out but luckily my eye doctor's office is a full service facility and were able to straighten them out for me so I didn't have to return them... Other than that the frames are the best
Hello Orlando,
Sincere apologies for the trouble that has been caused to you, we do offer return for exchange/refund within 14 days of delivery of product. Kindly let us know if you face any issue with the product in future.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
To order the item was very simple. When it comes to tracking item and delivery thats were im disappointed you have to download the SHOP app. Then it's delivered by UPS. When I started tracking package it said it was delivered then came 4 days later. Today people steal packages and it would have been helpful if they could have got the facts straight.
Hello Lindsey,
Thank you for your feedback. We want to sincerely apologize for the negative experience that you had with us.
I ordered my Prada polarized prescription sunglasses during quarantine. I unknowingly made a mistake on the website order. I did enclose my eye prescription w order. I received my glasses with the incorrect prescription but they corrected it without charge. I had to wait a few extra weeks but it was totally worth it. I saved $300 ordering through designer optics. Will definitely order from them again. The emails & CSR via phone was extremely professional and she corrected it immediately. No extra charge. I highly recommend.
Hello Chiquita, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Scammed me out of $189. Received a return email with someone else's information attached. Buyer beware. Read reviews. Was told my item was back ordered for two weeks after I sent an email concerning my item. Already waited two weeks. Have not received a refund.
Hello Chris, We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order number along with other concerns through email support/chat. We'd definitely try to rectify the situation.
Received the product with left temple scratched and the lens itself looking abnormal in color and material
After reporting to customer service, I got the response that I couldn't return it due to lens prescribed with RX#.
Actually it was non-prescription as pictured. DesignerOptics staff didn't take serious review but sent the excuse to deny customer's request
Hello Gordon, We would like to apologize for the trouble you had to go through due to our mistake. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology. Kindly provide us further details through email support/chat.
Overview
Designer Optics has a rating of 2.4 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 19th among Sunglasses sites.
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- Brooklyn, Brooklyn, NY 11206, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jose,
We would like to apologize for the inconvenience caused to you. Sometimes we have to handle a large number of orders which disturb the normal delivery schedule and this type of situation occurs. Prescription glasses takes more time for lab processing as it goes through rechecking, inspection to meet the perfection.
Sorry for the trouble and looking forward to serving you promptly in the future.