Designer OpticsReviews 485

Had recently returned defective item sent to me under the guise that it was a 'shipment' from the manufacturer that I was waiting on.

The glasses were blemished, fingerprints on the box, not to mention they were assembled assymetrically with one side higher/lower than the other.

Have easily sent 40 emails back and forth with these people. A month later, my return was delivered back to the company and yet I still can't get any indication of when or 'if' I will ever recieve the product I purchased in wearable condition.

I never recieved any type of apology or acknowledgment of the foolery done in order to 'fill' my order.

If I wanted returned/lightly worn items i would shop at a consignment store.

Will never shop from this website again.

10/10 would not reccomend.

I love my glasses and they are original good quality defenentetly buying more I recommend it to my family and friends!

Really good prices and quality, however they sent shipment tracking that didn't work. I would purchase from them again.

They sent me the wrong glasses and I have been trying to return them for over a week. I have been on hold 4 separate times for 30 or more minutes. The voice prompt tells me that there are over 40 people in the queue. Emailed them 5 times, still with no response. They clearly have no customer service to speak of. Now I have to resort to calling my credit card company to tell them to reverse the charges. I'm very skeptical about this company because the management is not clearly listed on the website and Google searches barely shows anyone who works there. Stay very far away from this company.

I Ordered One Crarrera frame on 02/12/2020(Order#SY*******). But I have yet to receive the product. Tracking says it was shipped on 2nd Deember'2020, Now USPAS Tracking history Showing Label Created, not yet in system!, it is now 120 days since ordering and the company refused to refund our money or ship an new product. Company saying to wait another week/month?, they are unable to process the refund and the manger is out of office. Very disappointed...

Great and fast delivery! Product was perfect! I was very happy when I received my product in the mail so fast!

I orders a pair of Prada Sunglasses that I saw at a Sunglass Hut store. They were marked at, $310.00. I saw them at Designer Optics online for, $123.00. I was sceptical since the huge price difference. Well, they're actually exactly what I saw at Sunglass Hut. Sooooooo happy I waited and got them online at Designer Optics. I highly recommend this website and will most definitely order from them again.

A happy customer!

Received items in a timely fashion great quality packaged correctly top of the line very happy with my purchase

Item exactly as described. Came with velvet case, velvet pouch, cleaning cloth inside a Miu Miu box.

I made two orders from them. The first one for $85, I received the glasses without a case but they sent me a case after contacting the customer service by email.
But my second order for $200 was NEVER delivered! Even it was saying delivered in their website. I tried to call them but no one answers the calls. Even the email support are not answering my emails.

Stay away from them

To order the item was very simple. When it comes to tracking item and delivery thats were im disappointed you have to download the SHOP app. Then it's delivered by UPS. When I started tracking package it said it was delivered then came 4 days later. Today people steal packages and it would have been helpful if they could have got the facts straight.

I've have yet to receive my order and I'm getting impatient... why is it taking so long? I have not gotten an email to track my order or anything within the last 12 days?

I was very pleased with my merchandise and the arrival time of the shipping. The items appeared just as seen on the webcite.

I got flex frames back in 2019 and the one part they don't mention is the hinge joins are NOT flexible... at ALL. So upon their very first encounter with my toddler she tore the left arm off the pair. No biggie, I thought, I'll just get it fixed! Well apparently the only way to fix it was to buy a new pair of frames and my optician wanted to charge me $400 for the frames and repair! Luckily Designer Optics has them for a bargain price in comparison... now I can wear my year old NEW glasses, lol. Thank you!

2021-03-26
11:56:00
Depature Scan: Enroute to USPS, Butner, NC, *******, US
2021-03-26
03:52:00
Arrived at UPS Facility, Butner, NC, *******, US
2021-03-25
01:18:00
Departed UPS Facility, Edgewood, NY, *******, US
2021-03-24
22:27:00
Package processed, Edgewood, NY, *******, US
2021-03-24
21:54:00
Package received for processing, Edgewood, NY, *******, US
2021-03-24
21:50:00
Shipment tendered to UPS Mail Innovations, Brooklyn, NY, *******, US
2021-03-24
17:34:00
Order information received, US

Item was good quality. Order processed fast and shipped fast. Received item within 2-4 days after "Shipped" email was received. Wil definitely shop again. Thanks!

I was skeptical about buying such expensive glasses from a site I've never heard of but I am soo pleased with my purchase I can't believe it l. I'm soo happy with my purchase and I will be back for more!

I ordered few weeks ago prescription glasses on designeroptics.com (Order ID: *******) The ones I've received were for distance when I was expecting reading. I sent several messages to their customer service but have received NO answers so far. What am I supposed to do? I would like To return my glasses, so that designeroptics.com can redo the prescription for free and send the glasses back. Can someone from designer optics help fix this. I urgently need the glasses I paid for. No need to tell you that I'm very upset with the service and with this brand. Thanks

After 2 items being on "backorder" I finally got a pair of glasses. They need a better system to update their inventory. Alot of the glasses on the site that isn't available, yet there is an option to order it. After weeks of waiting your told it's discontinued... Aside from that annoyance the shipping was fast and the pair of glasses I received are authentic so that's awesome.