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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Placed an online order for frames (no Rx). I received the shipment, however, it only contained a case for the glasses and not the frames ordered. After contact they indicated they would investigate and get back to me, which has not happened. Disputed the charge with paypal and they used the fact that I received the shipment as reason to support the seller. So I am out the money and did not received the product I paid for. I shop almost exclusively online and this is the worst customer service experience I have encountered. Advise to stay away and look elsewhere for you glasses needs.
I'll keep this short and to the point
This company
WILL NOT HONOR THEIR RETURN POLICY 100%.
The lady who answered the phone was extremely unprofessinal (Reason she works there)
BEWARE I had to learn the hard way.
THEY kept $59 dollars of mines.
I will REPORT them.
I'll make sure friends and family wont shop there at all.
Was $59 worth it? Now you'll lose more
Thanks
Hello Ivan, We would like to apologize for the unprofessional behavior of one of the employees, We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
They overcharged me and not refunded the difference owed to me. No returned phone calls! No answered emails!
Unscrupulous, unethical and immoral business practices.
Buy at your own risk.
Hello Augusto, Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order along with other concerns or questions through email support/chat. We'd try to rectify the situation.
First pair of frames were backordered. Company did not bother to reach out and let me know. Called/emailed numerous times with no response. Finally got ahold of someone, the representative verified new frames were in stock. Two more weeks have gone by with no communication from company, other than surveys to rate them. Finally spoke to same lady and was told second pair of frames are now back ordered, even though I waited 30 plus minutes so she could check stock. Company did not offer communication whatsoever. Or even try to remedy situation.
Hello Claudia, We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott, We would like to apologize for the trouble you had to go through. Kindly provide your order along with other concerns or questions through email support/chat. We'd try to rectify the situation. Again, we are very sorry for the inconvenience.