Designer Optics Reviews Summary
Designer Optics has a rating of 2.9 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 17th among Sunglasses sites.
Delivery was quick! Great quality, style and color... I love my new sunglasses!
After purchasing sunglasses i received my order quickly and my order was just as described on the website
Hi Craig, thank you for taking the time to leave us such a nice review. We’re glad you had a good experience, and hope to see you again soon!
My frames arrived within 7 days of when I placed the order. I received several updates. Very affordably priced!
Hi Laurie, Thank you so much for your kind words. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
This was pretty solid. They brought my order in a quicker time than expected and it went right to my door
Hi Will, thank you for rating us 5 starts. We are lucky to have customers like you.
I ordered sunglasses several weeks ago and have yet to see them
I have contacted them with no response
Dear Tony, thanks for sharing your feedback. We understand your problem and we always try to provide our best services. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Well I needed a new pair of eyeglasses and had been looking online and found designer optics. Thought to myself that they had some good prices on eye wear so I went ahead and order a pair of Versace 1257 on 2/6/2021. It came on 12th which i had no problem with due to it being covid and all so I understand if the mail was slow. I was excited to have me a pair of authentic Versace eyeglass but when I open my package to my surprise it came in a plastic bag (picture). I have email them (with pictures) stating my problem but they kept emailing me back stating that all there glasses are "100% authentic, brand new, with the original packaging" and "All our products come with the original case and cloth." But yet no one can answer why mine came in a plastic bag? Seem like this website just want you to buy there products but once you get it and have a problem good luck with customer service! I'm very unhappy with there customer service and won't be buying from them again or any of my friends or family! A company is build on there customer service and this place has very little of that. The sad thing is I also ordered a pair of prada 2 days after I ordered the Versace. If I knew my eyeglass was going to come in a plastic bag then I wouldn't bought the second pair.
UPDATE: An hour after I place this review i received another email from them ( seem like a different person) and they stated that it must have been an error with there warehouse since all of there frames come with original case, cloth and authenticity card. They will be shipping me a original case, cloth and authenticity paper within 1 or 2 days so I will adjust my review once I receive the case and etc.
Hi Hieu, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our website, our support will take this concern.We would love to make things right if you give us another chance.
I absolutely love, love, love my new Gucci aviator sunglasses!
I was super apprehensive about ordering prescription sunglasses on-line but Bitsy was very knowledgeable and extremely patient. I highly recommend Designer Optics; I am a customer for life!
Hi LADEIDRE, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!
Support,
I need your help. I thought we had a deal. I paid you for frames and delivery for glasses-frames. Your website said you had these in stock. That's why I ordered these last Thursday 2/11/21. I paid roughly $30 for next day delivery.
It is now 2/16/21 and as I understand it the frames are on backorder. I have not given any expected delivery date. These are discontinued frames. If you don't have them in stock now I would be surprised if you will be able to get them now. At what point do I get my money back or confirmation that the order is processed?
In either case I should be reimbursed for the next day delivery payment you charged me.
I called your number at *******407 and was told I was caller number 6 and should expect a 40 minute hold time. Hmmm?
I am quite frustrated. I'm surprised your reviews were as good as they were.
Now I am caller number 3 with an estimated 30 minute hold time. Makes no sense…. Unless you only have one person fielding calls.
I would not recommend to any to purchase from you. You mistrepresented your stock. You charged me for next day delivery and did not follow thru and my only recourse is to sit on hold for 40 minutes while your one support tech gets to me.
Now your system will not accept my proof of order picture... What a joke.
Hi Vince, thank you for bringing this to our attention. We’re sorry you had a bad experience. The product availability depends on the manufacturer as we only sell authenticated products. We always update on our website about the availability of products and sometimes the eta is not mentioned for back-order products. We hope you understand. Kindly reach out to our customer service with the concern. We will definitely try to resolve this problem.
Bought this for my husband he loves it! The price and quality is great. Shipping was fast and no troubles.
Hi Dhanwanti, thank you very much for the review and for being such a great customer. We’re very grateful for customers like you and hope you stick with us for years to come!
I love the site and the service, they never disappoint! Real authentic eyewear without the extra fees that the other places add to what they pay for the exact same products. Designer optics is basically like cutting the middle man out, you get the same product minus the middle man fees!
Hi Guy, thanks so much for your feedback! We’re really glad you enjoyed our services. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
I'm always nervous ordering from a website that I haven't heard of before, but I am so glad that I ordered from Designer Optics! They had a pair of Tiffany sunglasses that I've been looking for (sold out on the Tiffany & CO website) and they had them for literally half the price. I bought the extra $1.75 shipping insurance, just in case, but it wasn't even needed. Package was delivered within a week of placing my order! Glasses are perfect - came with the authentication papers and everything. Customer service response was very quick, too. I definitely recommend ordering from them!
Hi Lindsey, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
My Fendi sunglasses was reasonably priced, they came pretty quickly and I am super pleased with quality
Hi Aliya, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Hi there, I haven't received the order that I made since January 27. However, based on the tracking information, I saw that the order has reached my country of residence since on the 6th of February but up till today... 11 February, there's no other information regarding the order.
Hi Ubong, thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
Just got it, thanks to our postmaster who let us know the box arrived even though it didn't have the post office box number. Good to live in a small town for 45 years. In future, you should let people know if it is sent by postal service and we can easily provide the correct shipping address for that service.
Hi Mike, We would like the opportunity to investigate your feedback further. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.
My order was delayed over a week and the company did not reply to my half dozen emails and request for price match (which their website guarantees).
Hi Tiffany, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at@designeroptics. Again, thank you for your feedback!
I ordered my sunglasses and they were shipped immediately. They are just as they looked on the website. Very light weight and comfortable. They look great
Hi Elois, thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Amazing selection. I love that I can find new styles as well as some that have been hard to find in stores. The prices are great and if you can wait for a sale they're even better.
Hi Rolando, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!
This website scammed me for my money! I ordered non prescription sunglasses & paid for shipping insurance and they said they delivered my glasses but never did. They told me I have to file a police report which I did and the. Said a supervisor would contact me and I never heard back from them! They stopped responding to my emails as well. DO NOT RECOMMEND!
Hi Krystin, thank you for bringing this to our attention. We’re sorry you had a bad experience. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
Found the Gucci shades I was looking for at a price you literally can't beat they arrived quickly perfect condition authentic as advertised
Hi Icie, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back and offer our services. Until then, we’re here if you need anything.
Purchased Prada eyeglasses. Delivered 3 business days later than promised. Advertised misleadingly in stock. Finally it arrived with lots of scratches... what to say? Never ever again buying anything with this spoiled company
Hi Ksenia, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at@designeroptics. Again, thank you for your feedback
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shirley, we are incredibly grateful that you took the time out to leave us this note. Looking forward to your next visit with us.