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Terrible customer service, two weeks after ordering my item I've not received as much as a notification that my glasses are being made in the lab. Funny thing is I ordered some prescription sunglasses from a competitor that manufactures everything in China and they got my glasses to me faster.
The fact of the matter is that this is a terribly run company, I've requested a refund several times to no avail. I was promised my glasses by July 31st which is... tomorrow, which I don't see being plausible considering I haven't received a shipping notice.
Don't shop here. Go to Zenni or go anywhere else.
Jeremy W.'s review of Designer Optics earned 6 Very Helpful votes
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Don't order from this business. They sell fake glasses as "authentic." I wish I would have done...
I placed an order before the end of 2023 for approx $500 ($497), AFter inquiring for a couple of...
Hello Jeremy! We deeply apologies for the Inconvenience caused. Delay in lab might can occur due to the specific lenses you chose for tint / transitions which might take longer than usual lenses to get and process. As per our company policy we are unable to process for exchange / returns or Refund as it was specifically made for you and cannot be used by any one else. We only sell 100% Authentic and original products to you. As Customer satisfaction is our first priority and we are committed to deliver the same. Looking forward to serve you!
Thank you