Designer OpticsReviews 485

The glasses I got weren't the same color as the ones depicted on the site and didn't fit. Upon returning them I was charged $10, which only appeared on the website after I got into an argument with support about it. Their "we care about your satisfaction" $#*! isn't accurate. Plenty of other vendors out there.

Beware - Fake "designer" glasses, poor quality lense and customer service who doesn't seem to understand our concerns.
We ordered a pair of Oakley glasses, the price was comparable to the other stores we looked at. We ordered from Designer Optics. We finally got the glasses and noticed immediately that the left lense seemed like it was damaged or something. Maybe forced into the frame? The right lense didn't have the issue I saw on the left lense. So I took the glasses to our local optometrist and he confirmed two things. The left lense was not put into the frame right and two... They were not real Oakleys. I even checked myself to confirm that they were fake. I let customer service know both of these issues. Their response was "As per our modern machinery, we did confirm that the lenses were made correctly, as ordered." It's like they didn't even read what the issue was. We don't expect to pay the price we paid for a pair of FAKE designer glasses. You can see in the photos that the lense is not right. You are NOT supposed to see that in your lenses. They say they only purchases their glasses from reputable sellers. Well maybe they are getting scammed, but I'm sure they are fully aware the glasses they buy are fake. I disputed the charge with my bank.

My husband found a beautiful pair of Saint Laurent frames here. We thought that the good reviews meant that they were a reputable retailer. We were wrong.

After receiving the prescription glasses with expensive lens add-ons, my husband noticed that the Transitions XtrActive coatings were not working properly.

First of all, the glasses were covered with spots on the lenses when he received them, which should have been a bad omen. After cleaning the spots off the glasses, my husband tried on the glasses inside and out to test the Transitions lenses. They did not lighten back to clear after being indoors for 10 minutes! The XtrActive coating advertises that they are 35% faster than other Transitions and photochromatic type coatings!

My husband and I have worn prescription glasses for 13 and 25 years respectively and have purchased glasses with different brands and generations of photochromatic lenses. Only photochromatic lenses that have been used for over 2 years or are from Transitions Gen 4 or earlier have such issues with transitioning indoor.

We even took his glasses to a local optometrist with a lab onsite that offers the XtrActive coatings to have them analyzed. The optician said that the speed of the transition did not coincide with the XtrActive product.

Dealing with the company has not been that easy. Multiple back and forth exchanges have finally coaxed the company to allow my husband to send the glasses back for analysis.

My husband is now without glasses and has a prescription strength that requires correction 24/7. We are traveling soon and this is a real letdown.

I advise anyone with a need for prescription glasses to look elsewhere.