Demandforce

We use Demandforce for two medical practices. The platform has been fantastic and easy for me, the Practice Administrator to customize as needed. I've been able to link our accounts directly to Google reviews. Patient reminders have saved our staff a lot of time. Majority of the feedback is that they appreciate the advanced, text reminders considering their appointments are scheduled a year out. Lastly, I have not had any issues with customer support. Every person I've worked with has been professional and helpful. The only issue I have ever had was our server was not syncing with the platform. We noticed it the first time; however, the second time they called me directly to fix the problem. Fantastic!

II was have trouble with a campaign, hence I sought assistance with Paloma Fox. Ms. Fox was a gem! She was very accommodating and assisted me with the issue I was having.

As a business owner, I can tell you there is nothing more important than engaging with your customers and ensuring the best overall customer experience. Here are the Pros of demandforce. 1. Great interface with quickbooks if you have your client data stored there 2. Customer surveys really do help you get better star ratings online. 3 Demandforce has a good tool to help you get old clients back into your business 4. The account management and customer service is excellent. Now there are many CONS to using demandforce too though. 1. The cost is extremely high for what you get. You could almost hire someone to do these types of tasks for you. 2. other customer survey tools like surveymonkey cost a fraction of what demand force charges you. 3. I do not like how at the bottom of every email and every contact with your client, they are pushing the demandforce brand name. They are essentially converting your clients into demandforce customers. 4. I do not like how they advertise other competitive businesses on demandforce. I am worried that my clients will see the other business advertised by demandforce and go there instead.

The software itself works great, and we are finding we have been able to bring back old archived patients because of it!

The billing is another story. I look at my statements right in the login to get my information so you think billing inquiries would be simple. NOPE!

I called once about an outstanding amount that was already paid. The lady said she would look into it and call me back, yet here I am a month later, ready to pay the next month's bill and no phone call back.

Second phone call about the same issue, I spoke to someone who asked me for the business name spelling 3 TIMES, then she is giving me an answer from a previous phone call but isn't listening and answering the current concern. She said she read the lady's last notes (the one who was supposed to call me back) and even she failed to document what we discussed.

I have now been on the phone for 19 mins and 20 seconds, waiting for answer that I should have gotten on the first phone call.

To the Billing department: GET IT TOGETHER!

For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.

I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time.

They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time!

They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not.

I'm glad I can get my complaint through Henry Schein company

Don't let them waste your time

Dr Tamura

They will claim that you are losing thousands of dollars by not using their CRM. We already have a CRM that I feel is better but all they do is bad mouth everyone that gets in the way of the sale. The sales person was insulting and didn't know his stuff. I have been a business owner for 12 years now and I know when to stay away. The first word out of his mouth was that your losing money every day that you delay signing up. He wanted me to sign the contract the very second he was done with the demo. When I said I have to sleep on it, he got upset. After researching the company and talking to other who tried them, I am glad I stayed away.

During our scheduled demo, the demandforce rep was disrespectful and unprofessional. Right off the bat she spoke to me like I was 5 years old -- she wasted several minutes "explaining" the (OBVIOUS) value of bringing new clients to our practice through online marketing. Then she was quick to bash our current marketing efforts, although most of her information regarding our current company was completely incorrect (she obviously didn't even do her homework...) Ironically, she wasn't able to offer me anything that our current company doesn't already offer, and overall she came across as rude and uneducated. It was a complete waste of my time, I would never recommend this company to anyone!

Sat through a high pressure sales call, was told that there was a cancellation policy so thought it would be a low-risk situation to try it. Turns out that they make you sign up for a full-year subscription, so if you miss the cancellation window even by hours, they will not let you out of it, even if you have not used their service at all. Their customer service policy is to deny putting you through to anyone who can make a decision to make an exception. They refused to direct my call to a supervisor. I have never had this issue in any other company. All around worst customer service experience I have had in a very long time. You can find similar services for less than half the price elsewhere. Horrible experience. I use other Intuit products that I like and have had good customer service experiences with those -- this one is TERRIBLE - overpriced, scam-like sales methodology, and horrible customer service.

Stay away from Demandforce! I called to find out how to cancel our service and they told me we can't. They automatically renew your contract for a whole YEAR without notifying you or explaining that to you when you enroll. They simply tell you it's in the contract. It is a terrible business strategy to force a client to stay with your company for a year when they are unhappy with the service. How can you not feel robbed by this?

I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.

Their customer support is as bad as it can get. Youll wait over hour and wont get hold of somebody.
Plus their software is not up to par way better tech companies doing same thing

My company has used Demand Force for several years and they have done a great job for us until recently they published a very negative review from one of our customers (we have to assume) that we immediately appealed due to the fact that the statements they made were false. Demand Force refused our appeal and told us we must prove their statements were false. Demand Force had allowed the complaint from an "Anonymous" customer and wWe had no way to defend ourselves. Wwe did NOT know who the customer was, what we had done or when it was done. It was similar to a "Kangaroo Court" of defense from Who, What, When or Where! We protested to Demand Force again and they continued to refuse to review and considered it closed! If they didn't do such a good job otherwise we would have dumped them over this! What a quandary. They must change this foolish policy of allowing anonymous complaints!

Most dental offices specially the ones with tons of five star reviews are using demand force.
They screen the reviews and only post the good ones.
This is mosltly used by younger 30-50 years old dentist that are in lop of technology now a days.
The population should not trust these reviews...
Most dentist that use these services build themselves on high esteem not on the long term success of their work.
Next time watch for all those suspicious 4.8-5 stars
The more the business use them, the more they want to cover the truth.

We have been a DemandForce customer for the past few years. Then Demandforce acquired Customerlink - the company who created and maintained our website. We were assured our website would be transferred to GoDaddy and everything would be smooth. What should have been smooth has been a nightmare. No one at DemandForce will take responsibility for things that have not been done by the company they acquired. They have LOST the website data for multiple small businesses including Brothers Auto Tech in Fort Mill, SC. They refuse to take responsibility for the mess they made and/or inherited. Everyone passes the buck. No one cares about the small businesses they're screwing over in the process. So far we've been trying to get help from them for 3 months on the issue and they keep passing the buck or simply ignoring us.

This company says they are affiliated with Dentrix. They are not. They attach themselves to the Dentrix software and then use Dentrix to do the exact same things that Dentrix already does at a higher charge. I called Dentrix and the ADA and both do NOT recommend this company. If you sign on and try to cancel within the 3 days - they will not answer your written communication. I did receive a call from a manager trying to get me not to cancel. He said he was going to have their partner DENTRIX call me and confirm that they are working together. I said ok, Ill wait for the call. Guess what? No one from Dentrix called me. They will then bill you anyway. They are being watched by the Dental Industry for fraud. Don't believe any good review here.