Demandforce

We have done a trial of Demandforce, so we aren't locked into a contract, thankfully. The messaging system has been terrible. Multiple messages sent to patients with conflicting times. The program doesn't auto sync, so I'm having to take time to do that when I could just be messaging people myself. When brought up to support, they were dismissive and said that was a known issue. The other problem is the absolute atrocity that is the online forms. It is so lacking that it's ridiculous.

We have loved & have been using DemandForce at our Company for many years and have been pleased from the start. We can send out mass emails to our clients, at any given time. We can run special product prices, and add pictures. It is a simple process also to do. Our customers have the option of being contacted via email or via text or to opt out. We love this option so as not to annoy customers who do not wish to be contacted. Our customers can schedule or make any request via DemandForce that we can take care them right away, since we get an email directly from DF letting us know that we have a request on DemandForce waiting to be viewed. They have been so valuable and trouble free in maintaining. Thanks, DemandForce for making our jobs so much easier at American Heating & Air. We will continue to use DemandForce and have never been disappointed. Keep up the great work and thank you for the great service.

The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!

Demandforce has been a great tool for us to be able to connect with our patients and increase number of reviews. By improving communication with patients and increasing the number of reviews, we allow ourselves to serve a greater number of patients. Senior Customer Success Manager, MaryBeth has always been extremely helpful and dedicated to serving my needs. If there was anything she was unable to answer, she always made it a top priority that I receive an answer as soon as possible.

My only negative comment that prevents me from giving the 5-star review is the "Demandforce" reviews that are supposed to be displayed on the bottom of search engine results are currently not appearing. I was told that those reviews should appear after 90 days from first review. Unfortunately, well more than 90-days since our first review, we do not see our "Demandforce" reviews in search engine displays and was told that it is due to an issue that they are currently working on.

I used demandforce at another hospital and loved them- however, when I signed up at the current animal hospital I noticed their services and customer service were lacking to say the list. 6 months into our 'contract,' I noticed that patients were not receiving our text for reminders. When I confronted the company, they informed they do not text reminders to veterinary clients. This was a significant loss of income for our practice. When I explained my frustration, they informed I was in a contract and could do nothing until the contract ends. They stated that I should have known this from the beginning. If I knew this, we would have never proceeded doing business. The 'friendliness' went out the window and told they would not release us from the contract. We were also told the reviews were 'our' and when our contract ends, they would still be on the web--they are no longer found anywhere! Beware and I recommend you stay away!

I wouldn't use this company. It's damaging my business horribly and they are refusing to let me out of my contract. DONT SIGN!
They're sending out multiple text messages with conflicting times and my customers are coming in at the wrong time. They refuse to acknowledge that this is damaging my business. My customers are furious and leaving my business angry because they get a text message from demand force at one time then come in and their appointment was 2 hours before. So they missed their appointment. Demand force said that they couldn't do anything about this, now they're refusing to let me out of my contract. So DONT SIGN With them. I have had 6months of lost revenue. They're not listening to me and refusing to see that it's really affecting my business really BAD. I have to shut it down. It's terrible.

If I am away from my business for three consecutive days I am locked out of demandforce and have to wait until the next day for customer service. Which means I cant see my appt book to alert people if something unexpected occurs and I cant meet the appt time.

If I log in on my phone- even with a saved passcode I have to input my info twice before it opens.

I pay 300.00 a month for? It's going to end in 2020. I am done. If you have time for this kind of frustration DF will serve you well.

I have been a DF client for a number of years and they keep getting better! I was recently Dx with COVID and had to cancel and reschedule all of our appts. With DFs two way text, email newsletters it was a breeze, I was able to sit in my bed and text all of our patients so we can come back to a full sched. Customer service is amazing, I have a dedicated rep that is a quick phone call away. Most of the time I call with a question, he will take care of the grunt work for me.

I have done lots of research on different companies. Demandforce had the knowledge and the best price for the service received. 1st off we signed on due to a promotional deal. This allowed our small business to try it risk free. After the 1st month, we had received 2x the business; the response from our clients was amazing. It has only gotten better since then. Our account manager Erik U. Is awesome at his job. Knowledgeable and always thinks outside the box. Not to mention he is easy to talk to doesn't make you feel like a bother. Always willing to text or email me if there is a problem. Demandforce itself is not without some flaws, but it is manageable and easy to use. We are so happy to have made the commitment to add them.

I switched from another company (who we had been with for years) to Demandforce about 3 months ago. We were looking for new patients and a better online experience for our existing patients. Boy am I glad we made the switch! In only three months Demandforce has generated over 30 reviews, increased our Google + reviews and we can now have our patients book on Yelp! I was really impressed with the initial training and was pleasantly surprised when they reached out to me to help me with our campaigns. Seriously, who does that? I have already recommended them to 3 other offices and without hesitation would recommend them to anyone who asks.

I started with Demandforce about 3 months ago, and I was a little unsure if they would be able to provide the type of results I was promised for my dental practice, but for the price it seemed worth it to try. WOW! Not only did my business grow, but I had no idea how many of my patients liked the email and text reminders. I always took the old school approach, but the response from Demandforce's communications have made my patients much more engaged. Not only have my recall efforts improved, but they actually do leave reviews like Demandforce promised! I ask all my new patients how did you hear about us, and many say that they read some really great reviews about me and decided to come in. For other pediatric dentistries, I'd highly recommend them.

Before Demandforce, I was spending thousands of dollars on marketing and Google ads. It was hard to keep track with so many systems in place. I was using Mitchell crm before and then noticed my customers complaining that they would get phone calls and forced to give reviews. I started losing customers b/c it was something they weren't comfortable with.

Demandforce was the best cost effective choice I made that gave me the MOST bang for my buck. Easily got reviews on GOOGLE, rather than Surecritic which many individuals never even heard of. Demandforce allowed me to track all my marketing and see how it worked and who was brought in from certain efforts. Thank you Demandforce!