I received an email from Intuit DemandForce stating our business could potentially be missing out on new customers. I contacted them about doing direct mailers. I received a call from Zach. He asked me if I had about 30 minutes. I told him yes. He then told me he would have to call me back because he had an appointment. He calls me back and has me to join.me website. I had to enter a 9 digit number and we are now looking at a demo page. I originally had him on speaker phone so my boss could hear the conversation but when my boss left, I took it off of speaker. Zach went on to start explaining the "benefits" of DemandForce. I made it clear from the start that most of our customers are not interested in receiving emails. They liked the post cards better because they could put it in the vehicles or pocketbooks and it would remind them of services due, etc. He asked me where my boss was. I told him he had left for the day. He immediately started treating me like I was an idiot. He told me he could not continue with the presentation because my boss was not here and he didn't think I could explain everything in detail. I made him aware that while my boss does the financial part of things around here, I do EVERYTHING else. He kept telling me he would have to make an appointment to speak with the business owner and wanted to know when a good time would be to call back. I told him the conversation was over and to never call back. I hung up. He called back but I did not answer. I then received this email:
I wanted to apologize for starting off on the wrong foot this morning. I did not mean to question your authority or doubt your role in the business. Please understand that I have been working in the auto industry for a long time, and my experience leads me on the side of trying to save everyone time.
In that attempt today, I am sorry I offended, and assure you I am happy to show you Demandforce. Please let me know when youve got a few more minutes and I will show you everything in detail.
Best regards,
Zach
I replied back:
I have also been in the automotive industry for quite some time and understand the needs of our customers. When they call, they speak to me. When they walk in the door, they see me and speak with me regarding their automotive needs. I do ALL the leg work around here and handle everything except the finances. The way you spoke with me on the phone was unacceptable. You made me feel like I do not have the capabilities to explain what you were showing me in detail. With that being said, please refrain from contacting us further. We do not wish to continue talking with your company.
I would not recommend this company to ANYONE.

Intuit who owns demand force needs to study the market and provide a product that works. Their product does not work their training and follow up is worst than Verizon and charter communications.

They sell you internet enhancement this is total BS contact and follow up with our data base and customers never happened

There numbers are totally ficticious and they take credit for ROI and dollars spent that have NOTHING to do with their follow up (lack of follow up program)

It is a total lie what they sell and take credit for... NOT a single person came in and spent MONEY because of DEMAND FORCE.

When I tried to call and talk to customer support. 3 calls 45 min on hold 18 in que line... be my guest call *******157 and experience the real world with DEMAND FORCE.

They never told me I have 60 days to cancel and that the contract was for 1 year. Never do business that has these unscrupulous practices. Even Verizon business and Charter communications when they fail to deliver DO NOT CHARGE YOU for cancellation due to incompetent non understanding non caring treatment.

AM I MAD... over 4 hours spent in this nightmare ordeal... today took the cake... after calling back for the 3rd time asked to talk to a supervisor so I could effect some action. Was told I COULD NOT TALK TO A SUPERVISOR... THAT A INTUIT QUICKEN CUSTOMER SERVICE REP NAMED MICHAEL WOULD CALL ME BACK AT 3PM... DONT HOLD YOUR BREATH.

Called back 415 after being on hold for over 30 min... talked to Brenda who saw the complaint and said did RYAN not call you back. She called RYAN and confirmed to me that he DID NOT call me back. I said who the heck is RYAN, Michael was assigned to call me back. Was told Ryan would call me back and reschedule... apologized for dropping the ball.

Well I'm sitting hear at work, no phones ringing and NO call back 645pm I just called *******157 they are closed.

Back to the future... December sign up... the installation was a joke... the sales pitch was a bunch of smoke and mirrors... specifically reports... go to reports show false and misleading number that claim I got over$2000 worth of business referals... smoke and mirrors... actual numbers 190 emails 3 customer responses for avg 166 and they came in with absolutely NOTHING to do with DEMAND FORCE.

January 3 attempts to get us activated... I do remember initialing and signing up a contract back late December and early January. I have been attempting to get ahold of someone to cancel all day *******157 don't try their internet sight its a joke you have to do what im doing and email that im going to post on the internet and whatever Government Agency I can complain too

AM I MAD

So January goes by no customers the phone not ringing no apointments. Demand force is claiming thousands of dollars in revenue and value to my company. They claim this and the FACT OF THE MATTER IS THEY WERE NOT EVEN RUNNING UNTIL MIDDLE OF JANUARY and for DECEMBER. THEY WERE NOT EVEN RECIEVING DATA FROM ME, BECAUSE THEY HAD A SOFTWARE PROBLEM AND COULD NOT DOWNLOAD. NOW PUT THAT IN YOUR PIPE AND SMOKE... FALSE TOTALLY FALSE CLAIMS PRINTED IN MY REPORTS CLAIMING THEY GENERATED THOUSANDS OF $$$. And my appointment and $$$ drop to all time lows for the last 8 years. So I call up customer link and they try to help me but say once a file is transferred to DEMAND FORCE your done... really done.

I call demand force on 1-29 get a nice guy at *******157 that is a support person... goes over the reports with me... OMG your business is dying. Shows me how to get the mail going and back to what CUSTOMER LINK was doing verbally promised me I would be back in the mail feb first.

I go to demand force Monday 2-2 no mail no followup scheduled for a week. I panic call *******157 get put on hold for 2 hours get a nice lady who by now im screaming at and she bottom lines me... I cannot talk to a supervisor... there is NOT ONE. She cannot fix my problem she is tech support... well then who can help me... frustrated as anyone would be at this point I hang up and decide to call again Tuesday.

Tuesday brings me to tonight...

I needed help and still do but DEMAND FORCE is not very helpful at this point

According to demand force the mailers that I generated last month are not going to ETA until MARCH 9th. They say they cant do anything about this... TOTAL BS Customer link could do it in days and make changes immediate... Quicken Intuit needs to learn something... in fact I should send this email to the President of Intuit.

I told the girl Brenda at demand force I cant wait till March 9th... I will be out of business. BACK TO TODAY. NO followup NO returned calls... told lies (let me define a lie, when im told something and somebody changes the story of what they do or they don't call me back or make excuses that someone else was to call me back... that is a lie in my book)

DEMAND FORCE PLEASE FORWARD THIS EMAIL TO THE PRESIDENT OF CEO OF QUICKEN/INTUIT

OR I WILL FIND AWAY TO HARD COPY THIS AND SEND IT TO HIM.

CC. JASPER MOTORS, THE CALIFORNIA ASCCA, FISK AUTOMOTIVE

YES IM TIRED IM HUNGRY AND IM MAD... DEMAND FORCE HAS COST ME A LOT OF MONEY

IM WRITING THIS AS A COMPLAINT TO DEMAND FORCE BECAUSE THERE IS NO OTHER VENUE OR OPTION TO DO SO

PLEASE RESPOND TO *******@Hotmail.com *******317

I am dissatisfied with the lack of service and response. False claims and inability to service demands.

I need mail in the mail yesterday not March 9th

I need truthful publication and actual provable data and $$$ accurate reporting

I demand a truthful ROI not some numbers and values you make up

I need return phone calls

I need answers to my questions

I need to know how to cancel my contract If you cant provide the simple service and courtesy of a phone call back

If I don't get help I promise I will become your worse night mare. You have cost the wrong person time and money.