Kelly H.’s Reviews of Demandforce & more

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4/25/18

For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.

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Stewart P. – Demandforce Rep Over a year old

Hi Kelly H.
Thank you for sharing your experience. I apologize for the service you were provided, as we do pride ourselves on our wonderful customer service, and friendly customer success and sales managers. I have sent you a private message to inquire more about your experience so we can ensure our staff is handling all calls with the utmost professionalism.