Upset B.

Sat through a high pressure sales call, was told that there was a cancellation policy so thought it would be a low-risk situation to try it. Turns out that they make you sign up for a full-year subscription, so if you miss the cancellation window even by hours, they will not let you out of it, even if you have not used their service at all. Their customer service policy is to deny putting you through to anyone who can make a decision to make an exception. They refused to direct my call to a supervisor. I have never had this issue in any other company. All around worst customer service experience I have had in a very long time. You can find similar services for less than half the price elsewhere. Horrible experience. I use other Intuit products that I like and have had good customer service experiences with those -- this one is TERRIBLE - overpriced, scam-like sales methodology, and horrible customer service.