Dell

I bought a good deal on an Alienware Area 51m laptop. Cheapest price and best deal I was very excited to get it. When it arrived I was super happy till it had usb malfunctions and the PCIe card was not working. Had to have help trying to fix it with tech support hoping it was a minor software issue which it wasn't. Had slow help getting the computer processed for a replacement, but tech failed to let me know I couldn't crop images of my contact in hand writing and the service tag with the product. It had to be shot on one camera with my contact and service tag.

I got fed up and decided to contact for a refund after suffering from two anxiety attacks and not constant chest pain from stress. Refund was easier to issue than getting my laptop processed for a replacement sadly. I am disgusted with Dell I used to like them and my first computer was dell. I probably won't be buying from them again for awhile. It's not worth my time or health.

I ordered a laptop on the Dell website. It took me 4 tries before I was only ordering 1 laptop. My cart wouldnt let me delete multiple laptops as I tried to add and delete upgrades.?!?!? Very frustrating. I place my order and get the usual security verification email... I call Dell support # provided. The guy in the end blah blah blah its all good Mr order is processed. Notification #2 I call blah blah blah... yes Sir your order is processed. Next day email order is canceled?!? Now I have spent 1hr on hold and called for the 3rd time... to be continued..

I bought this laptop in April 2020 after reading some good reviews and trusting the Dell name. Over the 25 years of owning various I have never purchased an extended warranty but something told me this time to do it. The laptop arrived from Dell and setup was a breeze. Within a couple weeks things started getting so bad that Dell Sent me a replacement. Then the new one started doing strange things, camera stopped working, the screen would have strange lines and then shut off etc. This time a technician came to my house and, in his words replaced everything except the hard drive.
Today it got stuck during a Microsoft update and was completely un responsive. I called Dell and spoke with a technician. He got it running again and then he started tinkering with the registry. Now it doesn't work at all and I am waiting for the technician to call back. I had an HP Envy for a couple years with never a problem but it was stolen in March thus the new one.
Do not ever, ever purchase a Dell product! This machine is a piece of junk and I will have to replace it

Have owned this dell XPS 15 9510 computer for 1.5 years
First the mouse pad had to be replaced. Hardware issue in the first month but they refused to replace the computer. Sent someone to replace the part.
Then the charger left it's male part in the computer. Broken and in need of replacement in the first 6 months.
And now another hardware issue. Apparently
"The Killer(R) Wi-Fi 6 AX1650s 160MHz wireless Network Adapter (201D2W)
Adapter is experiencing driver or hardware related problems"
Needless to say a computer without Wi-Fi is useless.
THIS COMPUTER IS A LEMON.
Not to mention that I hardly use it because the mouse changes position at will.
While your typing you can look up to find that it inserted itself in the middle of another line.
This has become the worst computer I have ever owned

As requested by Dell, I scheduled a service call with their Advanced Resolution Group to try and resolve the issue. The first scheduled call they did NOT call within the two-hour window that I provided them. The second time I scheduled a call with them and provided them with a two-hour window they called two hours AFTER the meeting was scheduled. They were unprofessional and showed a total disrespect and disregard for my time.

Purchased a system worth over $4000 on May 25 with a June 26 delivery date, A week later and the date was pushed back a week, now just before it to be delivered I get an email saying it'll be another 4 weeks. Talked 45 minutes with customer service and finally they blamed COVID 19. I don't think COVID 19 put the delivery dates on Dell's site. If Dell has a supply problem then they need to adjust their delivery time to account for this not use bogus dates that they can make. COVID 19 is bad, DELL hiding behind it is sickening. Order was finally cancelled, no longer a DELL customer..

I have had issues with the Dell Inspiron 27 7710 All-In-One since the first week I got it. The unit goes to the dreaded blue screen EVERYDAY. Windows freeze up at random and on and on and on. Now they are telling me I am past the point in which I can send the unit back. Furthermore, as of today, they claim the issue is software related and that I need to pay them to troubleshoot. Screen shot attached is the "Problem History" clearly showing multiple issues with the HARDWARE. So after I have spent numerous hours of my own time I now have to pay someone to attempt to fix it, on top of it all. I honestly do not think this can be legal and will be consulting with my attorney.

Never buy a dell computer, I bought a Alienware r 11 right out of the box the video card didn't work, { major Hassel} i got another 1. It broke down after 6 months and dell tells me it will 6 or 7 months to fix it. They told me they will send me a new 1 but it has a slower motherboard, and i still don't have it months later. NEVER BUY A DELL you get screwed

The precision is a poor man's version of a mac but done really poorly and way to expensive for what it provides. The laptop is excessively heavy compared to the similar latitude or any Mac product but there's nothing in the function to account for the need for that weight.

They tried to copy the touch mouse from the mac book but did a terrible job- You have to two hand it for left vs right clicking as the track pad is WAY too big and the pad is very insensitive if you have cold hands.

The sound system is AWFUL compared to the latitude. I can not use the laptop to join meetings without a separate pair of headphones because the internal microphone and speakers are both trash- nobody can hear me and I can't hear them.

Overall, this is a really expensive paperweight and you'd be better off purchasing a mac of equal price that will out-function this in every single way. If my medical job didn't require windows OS for use of many software programs I would pull an Office Space on this computer.

The devices are amazing, especially my laptop, the customer service was very kind, I think They are the experts in all related to computer science and technology!

WORST PRODUCT & SERVICE EVER! DONT BUY DELL!

Worst experience ever! We ordered 2 laptops for 3,5K and both of the screens were not working. We are now 6 weeks calling Dell Support and every time they say they will call me back. Nothing happens. No step further... WORST PRODUCT & SERVICE EVER! NEVER WORK WITH THIS COMPANY!