As requested by Dell, I scheduled a service call with their Advanced Resolution Group to try and resolve the issue. The first scheduled call they did NOT call within the two-hour window that I provided them. The second time I scheduled a call with them and provided them with a two-hour window they called two hours AFTER the meeting was scheduled. They were unprofessional and showed a total disrespect and disregard for my time.
“Defective product that Dell does not back! (Their IT is even worse)”
• Previous review
I purchased a Dell Inspiron 17-7779 2-in-1 and it has been nothing but a problem since I purchased it. The fan is EXTREMELY loud (up to 45db when running) and it will turn on and run when you are doing the most mundane processes (like using a website). I sent it to Dell twice to be repaired and they replaced the heat sink and the fan, only to continue to have it come on and run extremely loud. When their IT had it, they erased the second hard drive I installed both times without permission. (their excuse (from their non-English speaking associates) was that they didn't know why they erased the second hard drive and that it shouldn't have been done. Out of the year that I have had the computer, it has been basically unusable for 6 months because the fan is too loud to do any serious work on and it gets slow when it gets hot. They do not stand by their products, and if they've "repaired" this twice and it is acting up again then they need to conduct a recall because it is a horrible engineering flaw on their part. I will NOT purchase a Dell laptop ever again, and would advise everyone else to avoid them as well. I have a Lenovo laptop that is two years older than this Dell piece of junk, and the fan never comes on when using even resource-heavy applications (like Adobe). Purchase any other brand of a laptop before you purchase a Dell, and if you have one, do NOT send it to their service center for repair.