DellReviews 539

A high end Dell $2000 kept in pristine condition, always monitored failed after less than 2 years. They will not do anything! It's outrageous. Reported them to the BBB. Charged $500 for a repair that made it worse. No refund!

Ordered computer on 8/9 and Fed Ex "lost" the shipment. Today is 8/24 and the replacement computer has not been shipped. Customer service rep called me 8/21 and said it was the highest priority and he would get back to me within 24-48 hours. Radio silence. Try to call and recording says the department is closed. It is 10:30 CA time. Spent $1,000 and have nothing to show for it. Next step is to call my credit card. I have never ever experienced such horrible customer service. Apparently the customer is not important to Dell!

On 8/3 I purchased an M17 laptop from the website. It stated free shipping within 48 hours. After a week I called and was told my order had been cancelled because they could not get the parts to build the laptop. It was to be replaced with an M18 and again sent out within 48 hours. It is now 8/18, no laptop and getting conflicting messages from call center. They have taken my money, lied, lied again, and now ignore my calls. Will not do business with Dell again.

I bought a vostro 3910 about 2 months ago to replace a 12 y.o. HP that's been slowing down and have regretted it ever since. The Dell PC keeps randomly freezing up and I have to do a hard reset to un-freeze it. I called tech support who did a firmware update which didn't fix the problem. I called tech support again and after spending about 45 minutes with someone from India, who I was barely able to understand, it was decided to send out a field tech to replace the mother board which accomplished nothing since it still freezes up. After researching the problem online I found that a lot of people have this problem and Dell is aware of it Their lame solution is to restart the PC frequently. I shut it down every night and all day while I'm at work and still have the problem. So $750 later I'm stuck with this POS!

Bought a R15 w/4090 GPU back in April 2023. It always had occasional issues wit hthe display output. Would go black sometimes and would have to reboot to fix the issue. Issue got worse over time. 3 techs came out. Replaces the motherboard twice, the GPU once, and I still have the issue. Spent hours on the phone numerous times where techs try to have you trouble shoot over the phone. Nothing gets fixed. I finally demanded a replacement unit, which they sent. Dell certified refurbished unit. If it works, I'm happy. Surprise surprise, this computer has an issue with the power button. Sometimes it won't turn on. Apparently they just sent me someone else's problem unit. Nice customer service Dell. I spent so much money and time trying to get a computer that works. Took time off work to wait for 3 techs, etc. So far in my life I have bought 3 Alienware computers and 3 nice monitors. In all about 10-11K. Dell will never get another penny of my money. But hey, my warranty is good for another 7 months or so. Wonder how many tech visits I can schedule during that time. Should have just did the right thing Dell and admitted you gave me a lemon and replaced it with a brand new computer. It would have been the best outcome for us both.

I ordered a $4500 pc from them which is way over priced to begin with, but the comfort of it being already built it great, i order from dell as after the long wait to be built, you get the 2 day delivery, well nope, they shipped ground service even thou they show 2 day expedited. I could have got a better built pc from others with better motherboards that are expandable to 512. Dell pcs are made to intentionally limit how much you can upgrade which is nothing so i siggest getting a maker who doesn't lie to its customers about 2 day shipping, and offer pcs that can have future upgrades, they are a comapny that keeps milking the cows, US

Complete disregard by the support of your subsidiary Alienware!
I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks.
Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

I always used Dell in the past and was pretty happy until I bought 2 weeks ago a new Dell Vostro...First I found out MacAffee wasn't installed on my comp even though I bought the 3 year protection. I was told to call MacAffee to activate the anti-virus...When I did, they asked me to contact Dell and then Dell told me they will call me on a conference call with MacAffee! I can't tell you how upset I am with these clones! I just wish I read the Dell bad reviews before making my purchase...A lesson learned here

I purchased an Inspiron 16 2 in 1 7620 in February 2023. I loved it, light, sleek, comfortable and fast. A few months later(3) i began having issues with my touchpad. At first i messed around with sensitivity thinking that would solve the issue. By june it was a lagging nuisance. In july the issue escalated to where my touchpad would not work at all when powered on. It would work only after trying restart. This happens every time i turned the machine on.
I called Dell Tech support in july and after numerous troubleshooting steps they decided to replace my touchpad. The guy came to my home and quickly replaced the part, it work for a minute then stopped. The problem now continues into August. All that had happened before was fine things happen, they are always polite and seem to try to help
Since then however i have really been frustrated with Dell.
Their motto should be "we will get back to you in 24 to 48 hours". That is obviously what their phone techs are trained to advise the customer. If you hear that, good luck to you. I have had my issue escalated to whoever level 3 technicians are. Not sure if they truly exist as i have never spoken to them. They have escalated this issue twice to these mythical beings. After failing to hear back from them after 24-48 hours i would call about 4 or 5 days in to hear the same line or be told my escalation case has been closed. This last time due to a "tools" issue (yup your guess is a good as mine, i have no clue).
Man, i am too old, and too busy to keep after these people just to fix my machine. I currently have a very expensive touch screen.
Look, I can't recommend anyone getting stuck like i am with this company. You have way too many options out there.

NEVER use their financing because its a ripoff. They lure you in with low interest then hit you with astronomical interest rates. I pay $196 each month but then they charge $147 each month for interest. Its a total waste of money and you pay double the price of the product

I have had issues with the Dell Inspiron 27 7710 All-In-One since the first week I got it. The unit goes to the dreaded blue screen EVERYDAY. Windows freeze up at random and on and on and on. Now they are telling me I am past the point in which I can send the unit back. Furthermore, as of today, they claim the issue is software related and that I need to pay them to troubleshoot. Screen shot attached is the "Problem History" clearly showing multiple issues with the HARDWARE. So after I have spent numerous hours of my own time I now have to pay someone to attempt to fix it, on top of it all. I honestly do not think this can be legal and will be consulting with my attorney.

I bought a 15" Vostro 7620 and paid for a 4-year Dell warranty. What a rip-off! One of the hinges has failed and Dell say, "Not covered".
So I had an independent computer repair shop dismantle and report. He described no sign of external damage and an internal fault with the construction of the hinge. Dell refused to acknowledge receipt of the report or to respond except to say, "We already said no..." Rude, inefficient and wrong!
I am professional technical (motoring) writer. Tomorrow, I will start an action against them. You shouldn't have to do this kind of thing...

They don't take their own products back. The don't take their own products back. The don't take their own product back.

Dell laptops have consistently impressed me with their exceptional performance and reliability. From the sleek designs to the powerful specifications, Dell laptops offer a seamless user experience. The keyboards are comfortable to type on, and the trackpads are responsive and precise. The display quality is remarkable, delivering vibrant colors and sharp details. Moreover, Dell laptops boast impressive battery life, ensuring long-lasting productivity on the go. Whether I'm using it for work, multimedia, or gaming, the smooth performance and speedy processing power never disappoint. The customer support provided by Dell is commendable, with prompt assistance and helpful resources. Overall, Dell laptops are a reliable choice for anyone seeking a blend of performance, durability, and customer satisfaction.

Have purchased dells for 35 years. Finally need to use service contracts that I have paid thousands for over the years. They set up a meeting time/place for tech to arrive and I stayed home for the day. Tech no show. Called at end of day and said they need to show tomorrow - agreed on 1130am. No show. Called to reschedule and I said no thanks. They said they could come now but forgot parts. Called dell and told them I needed a different tech. Battery not charging, they sent battery, no instructions, no comm, no call. I researched and installed myself, no fix. They sent battery charge cord, no fix. I called them and they said the parts were not even in until yesterday. I asked why I took 3 days off of work if the first tech didn't even have the parts. I asked for a refund on my service contract plus interest for value of the money today. Person on phone said they would check into it and call me if they needed something. I asked when I would receive contact regarding the refund. He said he didn't know that I even would because it's a whole different department. I guess a 35 years purchaser of personal and business computers for multiple businesses is no longer important to them. I will never buy a dell computer again.

I spent over $3000 on a new Alienware computer, and it breaks every other month. I've had to send it in each time, and support doesn't help at all. Each time it's some random issue, and each time they completely wipe my hard drive, and I lose some important piece of data that didn't make it into the backup.

The chassis is crappy plastic, which is terrible for a computer this expensive. And the worst part is, the "support service" costs $150 a year, and I need to keep paying for it just to keep my computer running.

Save yourself some trouble, don't buy a Dell. I've never had these kinds of problems with HP or Apple.

Update: I installed Linux on it and at least now it's not breaking every other month. But the battery doesn't hold a charge anymore so I have to keep it plugged in at all times.

I bought a monitor, and the sale assistant sent me the wrong item, so I have to return it and re-order the correct one. After that, it has been a problem with no solution. I make payments for my monitor, but they still have the other returned into my account as a debt, I have been looking for help to refund or remove it from my account, but nobody has helped me. I have made so many calls and chats, but the only department you can talk to is sales, so they only want to sell their products but ignore the customers after buying them. Now they are making me pay for something I don't have, saying that they will send me to a collection even if I return, and also, I have the FedEx email confirmation. Once again, they only want my payment, but nobody has responded to my problem. I don't recommend this company to anybody.

They said I had to wait around a week and a half to 2 1/2 weeks to receive it and then after that they made me wait another three weeks because after that one and a half to 2 1/2 weeks was just to process my order and they say it wasn't even processed up until the 2 1/2 week mark so which means it's probably not even going to be here at the end of the three weeks. I'm just really pissed off at this because I have been wanting a computer for pretty much my whole life. I've never made enough money to get one and now I have the opportunity to get one. I have to wait two months because you lied to me I'm just tired of all those bull$#*!