DellReviews 539

Dell's customer service is the absolute worst. I ordered a monitor and it has terrible back light bleed. I contacted them and asked to return or exchange it. They kept routing me to different departments. I spent several hours on the phone with them, sending pictures back and jumping through hoops, and in the end they refused warranty service and claimed the monitor was "working as intended". Despite the fact that the lower left and right corners are extremely too bright, and it's not fixable. Each representative that I talked to was difficult to understand and communicate with. And I was disconnected multiple times. I also had my initial customer care request closed without receiving help from them.

Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service.
From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained. Within 18 months I had to: -replace the motherboard
-replace the keyboard which started to peel of (like it is some sort of water painting)
-replace the screen when the camera didn't work
-replace the screen 3 more times within 30 days, as all of them failed after first screen replacement. Dell's customer service was just awful, as they:
-refused to replace the laptop after all these issues and 4 screen replacements
-refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own)
-delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days)
-admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…)
-didn't give an explanation why 4 screens failed (even though they as stated 'do all thorough checks') in 40 days. Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.

I purchased an OptiPlex with a $423 monitor that had a video camera and sound. Unfortunately, the sound never worked. I complained immediately and spent hours on the phone installing drivers, reinstalling software, turning it off and on, etc. After a year, the problem persisted and they finally sent a new monitor - and it had the same problem! Another five hours downloading drivers and then Dell admits that the monitor and cpu do not work well together but since it's over a year there's nothing they can do. Here's snippet from the last email they sent...
"I have spoken to our engineers and specialist for your model of system regarding the audio playback issues you are experiencing with your Dell Monitor connected to your OptiPlex system. Intel has confirmed a chipset limitation on the Intel 500/600/700 (TGL/ADL/RPL) series. When the Trusted Platform Module (TPM) SPI is busy, the USB package is stalled until the TPM is completed, which might lead to a transaction error for the USB hub and impact the downstream audio device. Unfortunately, we are unable to process a return for your computer as it is outside the return period." Thanks Dell

DON'T BUY A DELL COMPUTER! YOU WILL BE SORRY! Dell is the worst company to buy a computer from! They hand up on you! Someone will call you and tell you what to do. But don't leave their name or number. And no way to contact them! They have a lot of nerve!

I went online to purchase from Dell Alienware I paid for m18 R2 with RTX 4080 video card. I received m18 R2 with RTX 4070 These are not the same thing. I called to inquire about the issue all I got was grief, transfers, and many attempts to explain my issue over and over with no resolution. I feel cheated and after going around with them I now feel it was intentional and the way they do business. I would not ever recommend purchasing from them even if a gun was at your head, just take the bullet.

We bought 2 refurbished computers from them. We have had problems with them since we got them. We had McAfee with them. We have had problems no matter what browser we used with 4 lines on them. I requested help with Microsoft support and they told me to follow this:Steps to Perform In-place in Windows 11.1. Go to this link - https://www.microsoft.com/en-us/software-download/windows11
2. Select Windows 11 (multi-edition ISO) under Download Windows 11 Disk Image (ISO) and click "Download" 3. Select the product language > Click "Confirm" > Click 64-bit Download
4. Wait for the download to complete
5. Once the download is complete, go to download folder > right-click the downloaded file (Windows 11 ISO) and select "Open with Windows Explorer" 6. Double-click the "Setup"
7. Follow the on-screen instruction. Instruction. Once the ISO file is downloaded, follow these steps:
1. Open the ISO file.2. Double-click on the Windows 11 ISO file.3. Open the file and scroll down to find "Setup."4. Double-click on "Setup."5. Accept the terms and conditions to start the update process.
6. The Windows installation will begin.7. Once the installation is complete, your system will restart, and your issue should be resolved. Nope. Link to get back. Nope, link to self help. Not worth the money!

I have been buying Dells for over 35 years. I hate - no I absolutely LOATHE - my new Dell XPS.

1. They snuck in a non-free subscription to McAfeee. I don't want McAfee! I use Norton on all my devices. I forced them to refund that charge, but I get annoying and aggressive MaAfee pop ups at random and inconvenient times when I am trying to work.

2. My PIN malfunctions consistently and I need to do a 2FA just to sign in to my workstations.

This machine stinks. I'll never buy a Dell again.

I bought a laptop about four years ago and of course it can't be updated to Windows 11 so it's going to be a worthless block of crap at the end of 2025. I got a laser printer from Dell years ago and about one year ago, I got a message on the printer that said "091-402 Printer Near End Of Life". So I went out and bought a new printer. That new printer that I bought from Dell is still in the box and I still have the same message on my Dell laser printer. All I had to do, a year ago, to get the printer working again was to reset the wifi access using the button on my router. So their Stupid printer got me to spend more money at Dell for nothing. Then I couldn't get Dell support assist to work on the laptop. So one of their troubleshooters told me to delete Dell management services from services.msc. I did that and I've never been able to get it back. So support assist is now useless on the laptop but it also is so incredibly slow to do anything. When there is a Windows 10 update which is about every 10 days, it takes the good part of a day for the update to install. I don't care if they have AI or ZI on their new computers I wouldn't touch one. At one time years ago, they were the go to company for computers. Their products are so much trouble i'll never get another one. And their customers service stinks now. It used to be the best in the business.

My experience with Dell is horrendous, They simply do not care for the retail customer.

I bought an Inspiron laptop in 2023 and spent nearly £1,000. The track ball pad went after two months and then failed roughly every month after that, Dell replaced the keyboard and track ball 6 times, each time sending an engineer out, I got to know the guy and he said this is what Dell do, think what they are doing, eventually I got a refund and like a tw*t a bought the latest Dell Inspiron in April 2024, and yes, the wifi card failed after 4 months.

I created a support request giving the order number and date as well as the service tag number on the laptop and in the BIOS, Dell said it was the wrong Tag number as they didn't have it on their system and refused service despite sending a photo of the service tag and screen shot of the BIOS and copy of the invoice, this was 14 weeks ago and they still refuse support, so I have a Dell door stop?

Dell have also refused to replace the computer, as they say they do not have a similar spec computer which is a total lie as the Inspiron range still uses the same processor, the computer is only 7 months old and under Dell Warranty which isn't worth the paper it is written on.

They have now agreed a refund, but I have lost 3 months use of the computer and paid for a single licence for Microsoft Office which I cannot transfer, and they refuse to compensate, they simply couldn't give a damn about what they have messed up, this is an Admin fault on their behalf which they refuse to put right, yet they acknowledge it is their fault.

Trying to deal with a 3rd world customer support service where the Indian operators follow scripts is very frustrating, so anyone thinking of buying a Dell should look at their customer service reviews on Trustpilot

DELL gets 1.3% on Trustpilot Reviews from 2961 reviews. How many large companies get so many poor reviews, yet still operate in the same couldn't care less attitude. A company to avoid.

Keyboard digits wore away in less than…dell give it a miss
Keyboard digits wore away in less than 12 months on my laptop customer service tells me that is normal wear on a back lit keyboard but i can bye a replacement keyboard for almost £70 i hung the phone up before i heard the price for fitting it, so this is my verdict/opinion of dell
1/ dell uk laptop keyboards are shi*te
2/dell uk laptop after sales is sh*te
2/ dell uk help is crap
3/ dell uk laptop keyboards are crap
4/ dell like so many UK companies think they can make more money selling crap to loyal customers

Bought $2,400.00 desk top computer
First one out of the box dead on arrival
Second one out of the box dead on arival
Third one out of the box dead on arrival
For 3 years dell did nothing
Dell TELLS ME I HAVE GONE PAST THE WARRANTY PERIOD

DELL SAYS NOTHING THEY CAN DO!

HOW TO SUE DELL IN USA AND CANADA
FILL OUT A SMALL CLAIMS COMPLIANT
TELL WHAT YOUR COMPLAINT IS ABOUT
PAY THE COURT THEIR FILLING FEE

SEND THE COURT DOCUMENTS TO
DELL TECHNOLOGIES
LEGAL DEPARTMENT
Dell Technologies Inc
Street Address 1 Street Address 2
ONE DELL WAY
City State/Province/Country ZIP/PostalCode
ROUND ROCK TEXAS *******
THIS WORKS FOR CANADA AND USA
DON'T WORRY DELL WILL GET THE LAWSUIT
DELL WILL HIRE A LAWYER IN YOUR HOME TOWN
AND FIGHT THE LAWSUIT
DELL WILL LOSE THE LAWSUIT AND CREDIT YOUR VISA ACCOUNT
OR WRITE A CHECK
THAT IS HOW YOU TAKE DELL TO COURT
AND WIN

Very bad experience with dell laptop it's pathetic product and service center also product broken by service center and company not accept and my laptop touch pad not working properly after 3 time repair by service center

Dell used to have fairly good customer service but not any more. Every time they tried to fix my laptop under warranty they introduced another problem. They replaced the broken motherboard twice each time with a faulty refurbished motherboard. While replacing the motherboard they accidentally threw out the light that indicates charging progress and then broke the speaker. The level one support agent disinstalled the audio driver and couldn't properly install a new one, forcing us to reinstall the Windows. Our ordeal is not over. The computer keeps crashing randomly and I dread further communication with the support. They haven't been helpful at all. This is the last time I bought any Dell product. They treat their customer better than this.

This the first time I purchased anything from dell I got a deal gaming monitor it has warranty but it don't cover for damages I was told they can't fix it or replace it's impossible to fix it 899 dollar monitor and they stop fixing that it also cost more to fix it then to buy a whole new monitor they don't even sell parts for you to do it yourself this was a horrible experience and I will never purchase a thing from you guys again

I wish I could give them no star. They are terrible group of people at Dell.
The Hinges on my Inspiron Laptop did break after owing it for 2 years. Bear in mind that this is an existing issue pertaining to Dell laptops. The laptop was working except that I could not fully open it up. Dell wanted me to pay a shipping cost of $59 and and another $160 dollars to fix the hinges. My PC was in good working order before I sent it out. Even went the extra mile to create a profile for the Dell engineer to login into the laptop. Dell calls to let me know the fix for hinges complete however the computers motherboard is not working. They now wanted me to another $186 to have it repaired. I refused it and they sent my laptop back to me. I am unable to use the laptop because it will not light up. Never buy a Dell Laptop

My desktop purchase was in January. The sales part was okay, but the support is awful. On dells website, the words used to describe options offered when selecting a "customize" desktop, are misleading. The person I configured the machine with over the phone emailed the build sheet. The build sheet does not show pricing of all selected items.

Once I made the purchase, I received an invoice that showed itemized options with the cost of each item option. There were options I chose that initially showed no cost on their site and where some were no cost options that come built in.

Surprise, I was charged an extra $125 for options I did not want. Offshore dell says 15% restock fee to return. That is $250! I could not get any help with dell customer support. The two humans I spoke with kept me on the phone for an hour only to tell me to I should have studied the cost options closer.

This is dells way of providing good customer service. Dell is in Texas, but their support is offshore, utilizing humans that do not speak the best English. With dells directive of putting the responsibility of support with those overseas, it's likely your support will be less than satisfactory.

I do not recommend the purchase of a dell product. Read the reviews. There are just not enough good scores that support a confident purchase. Dell deceived me.

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.

These new ones are trash but if you get an old one its built better. We have this heavy thing but it still works. Tried upgrading to better computer but old one was just better.

I received the wrong laptop. I tried many times to speak with real representative but it was impossible. You cannot pass through automated system to real person. You cannot get necessary information. It's nightmare. I'm done with Dell!

I have an XPS Desktop. Support Assist is a joke and Customer support is pathetic. I think they work from home and hate to be bothered. The average "support assist" person does not seem really bright, every once in a while, I get a one that seems knowledgeable but can't really help with anything and provides sympathy!