DecorPlanet

Stay away from this company. Unless you enjoy just being a number, and waiting MONTHS for a simple quote. I will never use this company again. And from a guy who can be outright stolen from, and still not leave someone a negative review, trust me on this one! I waited TWO MONTHS to receive a simple quote on a mirror. When I received the quote, it was for the wrong mirror (lord help me!). It has now been more than 4 MONTHS, and not even a proper quote yet.

Did I mention they took my money upfront?

Never, ever, use this company. Gretchen was my sales rep, and although she sounded helpful over the phone, that stopped as soon as she charged my CC.

We're now approaching 5 months of time that has passed. My bathroom is complete (without a mirror of course) and still no quote. I asked Gretchen to cancel my order and with a short reply she apologized and canceled the order. Not even an attempt to make it right, just a quick apology and canceled the order.

Avoid this company! And even more so, avoid Gretchen. You want to work with a salesman that will go to bat for you, treat you like a person, and make things right. That is NOT Gretchen, nor is it DecorPlanet.

I bought expensive faucets and a tub faucet from Decorplanet.com to the tune of $2500 in advance of a bathroom renovation project. They did not bother to contact me to let me know that the faucets had been discontinued. By the time I realized that I hadn't received the items and called them, I had very few choices of other faucets that were available and that I could get in time. I'd spent tens of hours picking the first choice. I had to make repeated calls and worked with 3 customer service agents before I found one who actually helped me find new ones. Then they fired that helpful person. In the meantime, I bought a number of matching and very expensive robe hooks and towel rings. They were all very late in arriving, there were very confusing communications about their shipping, and some were never even sent--again until I called AGAIN and asked where they were. Everything was so delayed that by the time I could install them, I realized that most of the hooks and rings didn't work. When I tried to return them, I got NO response for weeks. I had to make repeated calls to get an RMA number, which I finally got. Then, they refused to waive the 15% restocking fee. Incredible. I would NOT recommend them.

I never write reviews. EVER, but this was just ridiculous. Received a product that did not fit on the wall. Was not able to return, as we didn't have the box. Stayed on the line for a customer service agent for 30 minutes only to be sent to voicemail. Stayed on the online chat for an HOUR AND A HALF for a representative. Funny thing was at exactly 12:01, someone finally decided to get on the chat. Right after lunch... STAY AWAY FROM DecorPlanet. What a joke!

I somehow ordered a ceiling mount shower head instead of a wall mount, so I called the day after I placed the order but it was too late to change it. I was told I would get the refund faster if I accepted the package and used their label to return it instead of refusing delivery. It cost me $16 to use their label, I didn't get a fast refund at all, it took around 6 weeks to get the refund, and I had to pay a 15% restocking fee, even though I ordered the wall mount to replace the ceiling mount. So all told it cost me $40 to return a $140 purchase. I will NEVER buy from this company again!

Terrible place to do business with. I ordered two items from them. Only one item arrived. I called their customer service and couldn't get a straight answer as to when I would receive the other item. I got the feeling from the rep that I was interrupting his day. He couldn't provide an intelligible answer as to what the next steps are to get the second item. The worst customer service ever. Pay more somewhere else. Their cheap prices aren't worth the extremely poor customer service. Unprofessional. Stay away.
Never again!

I was going to cancel my order at the 30 days benchmark. Two days prior to that and knowing I had written an unfavorable review of the customer service I had received, Pete M, a customer service manager called me. He listened to why I was frustrated and immediately realized there was a problem with the delivery address (when no one else had said a word about it) quickly moved my order out of the warehouse and I received my item with expedited shipping at his initiation. Further, the item was fragile and more often than not, the item is received broken and has to be exchanged. My expedited item arrived without a scratch, ready to be installed. And that is not all! He then authorized a credit to my account! I checked... it is there! Pete assured me that what happened to me is not typical of DecorPlanet business and based on his amazing resolution, I believe him. He restored my faith in DecorPlanet!

I ordered a KWC Ono series kitchen faucet over $2,000, faucet was delivered with 1/2 of the faucet parts missing. My plumbing company opened the box and had removed my kitchen faucet when they found parts missing, $ 225.00 bill for that work. I called Decor Planet, sent pictures and emails explaining problem. A new KWC faucet was sent out and plumbers returned to install, disposal needed to be removed to install new faucet.
Faucet was installed and is defective, leaking at sprayer, $ 350.00 for this service call. I still don't have a faucet that works. Decor Planet told me I have to call KWC. I have called KWC and explained the problem, sent them videos, pictures etc. A tech by the name of Matt told me he can send me a part to replace, but he did not know how to remove part but would look into it. I explained I am not handy and would need to hire the plumbers to come back again. I asked if I could be reimbursed for all these plumbing service calls due to the incomplete and defective faucets. He said they don't reimburse for labor. I have asked to speak to the owner of the company and have yet to hear from anyone. The KWC faucet is beautiful but beware it has been a terrible experience working with them, I will keep you all posted as to the outcome.

I have a 15 year old KWC kitchen faucet and wanted to freshen it up with a new spray head and metal hose. DecorPlanet was the only online merchant I found that was able to get exactly what I needed. At least 3 other suppliers sent me their regrets in not being able to fulfill my order. So, way to go DecorPlanet on being able to get what I needed, at a great price, and great Customer Service. You are my new go-to for my pluming needs!

Wrong toilet color(blamed me), didn't send correct rough in as well; sent new toilet (or so I am told) and couldn't deliver due to snow (I understand) but scheduled delivery two days later, not next day - meanwhile - we are without toilet - they didn't care - so now I hear that the correct rough in isn't coming for several more day!

Hello there I just wanted to let you know that I just had one of the most educational and functional buying experiences in my 35 years. Two years ago I purchased an apartment close to the showroom in flatiron and recently decided to partner with your team in procuring a steam tub, toilet and vanity. After having looked at and settled on a tub with the store salesman, I spoke with an extremely competent ans attentive consultant,
Mr Boylan, who proved to be invaluable on the construction of the steam system. I'm not sure his background but my contractor echoed his talent in selecting the right product for my specific (and limited) NYC space. Kudos Mr Boylan-we couldn't have done it without you! Cheers, Bill