Thumbnail of user dayah

Daya H.

Contributor Level

Total Points
168

2 Reviews by Daya

  • DecorPlanet

7/31/19
• Updated review

I was going to cancel my order at the 30 days benchmark. Two days prior to that and knowing I had written an unfavorable review of the customer service I had received, Pete M, a customer service manager called me. He listened to why I was frustrated and immediately realized there was a problem with the delivery address (when no one else had said a word about it) quickly moved my order out of the warehouse and I received my item with expedited shipping at his initiation. Further, the item was fragile and more often than not, the item is received broken and has to be exchanged. My expedited item arrived without a scratch, ready to be installed. And that is not all! He then authorized a credit to my account! I checked... it is there! Pete assured me that what happened to me is not typical of DecorPlanet business and based on his amazing resolution, I believe him. He restored my faith in DecorPlanet!

It has been weeks and they are still blowing me off
6/19/19
• Previous review

I talked with customer service before I ordered a Franke double sink. One told me their champagne color was brownish and one said it was pinkish. The local supply store told me it was grayish. I ordered it in May giving me plenty of time in our remodel schedule to receive it and exchange it if it did not match my countertops since I couldn't get a straight answer. At no time did anyone at DecorPlanet give any indication that there was a back log at the warehouse or that there would be any delay whatsoever in sending out the sink. A month later and they have still not passed " in fulfillment" indicating it has not come out of the warehouse for shipping. When you contact them, you get answers like "we are working to fulfill orders to your area", "the warehouse is about to close so I will have to wait until tomorrow to get a status" but no answers with commitment. My customer service representative has been polite but that it not resolving the issue. I have made them clearly aware they are hold up work and that this level of service is no where close to industry standard. I wish I had seen this site before I ordered. I'm looking for alternatives at this time and will not purchase anything further from these folks. They just lost several thousands of dollars from me for a complete kitchen and 3 bathroom total remodel.

  • Ballard Designs

6/28/19

I received an email from Ballard Designs that said "Email Exclusive - just for you. 30% off* full price items - take an extra 40%* off all clearance when you shop through this email. Offer ends 6/27. Exclusions apply". I've attached a copy of that email. I noticed there was an * after the word "off" so I read the small print which said, "Additional 40% off clearance offer valid through 11:59 PM EAST, 6/27/19. Discount reflected at checkout when you shop through email or after entering code. Offer not valid with any other offer, unless specified. Cannot be applied to previous orders or gift certificates." It said it didn't include shipping charges, had no cash value and was void where prohibited.
There were 3 items I intended to purchase as a result of this: one at regular price and two that were on clearance. Accessing Ballard Designs online through their email as directed, I placed the three items in my cart. As expected, a 30% price reduction was taken off the one item with a regular price. However, the "take an extra 40% off all clearance" was an ABSOLUTE FALSE STATEMENT. In the example below, you see the Due North Wall Decor was listed on clearance for $83.99 but when you go to order it, it is listed as $71.99 rather than $50.40 which is an extra 40% off the clearance price. This was also encountered for the second clearance item I had in my shopping cart. When I called their customer service, a polite woman placed me on hold and went to check on the situation. She returned and informed me that rather than using the currently listed online clearance price, they were taking 40% off the last crossed-off amount listed. In the photos below, you will see that was $119.99 rather than the $83.99 as it was listed. That does NOT meet the definition of "take AN EXTRA 40% off all clearance". There was a total of $83.98 at issue in my order and I left both a concern about this misleading advertisement as well as my contact information for a promised follow up call. At this point, the offer has expired and no one called. My order was for $1500 and I'm so glad I didn't place it! It doesn't matter that they send very attractive catalogs listing desirable items - they are going straight to the trash in my house and I blocked them as junk mail in my email.

Daya Has Earned 8 Votes

Daya H.'s review of DecorPlanet earned a Very Helpful vote

Daya H.'s review of Ballard Designs earned 7 Very Helpful votes

Daya hasn’t received any thanks yous.

Daya doesn’t have any fans yet.

Daya isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user danh857
6/20/21

Their website was very easy to navigate; I had ordered a sink faucet part, but unfortunately...

Thumbnail of user lorettad67
2/28/21

I first came to this site looking for replacement sink grids for a 20 year old Franke sink. I...