CyberPowerPCReviews 150

I had a genuinely disappointing experience with CyberPowerPC and want to share it in detail for others considering buying from them. I purchased a custom-built PC from CyberPowerPC, and about 30 days after delivery, it completely stopped working. I contacted their support team and followed all troubleshooting steps by phone, but the issue could not be resolved. CyberPowerPC confirmed it was a manufacturer defect. Due to urgent deadlines for work, their support team advised me that the fastest solution would be to return the unit for a full refund and purchase another PC, rather than wait for an undetermined warranty repair timeline. I agreed—even though this meant paying out-of-pocket to ship back the defective computer, which they told me was the only way they'd accept the return. The issue arose after the return was completed. Although they refunded the PC itself, they withheld the original expedited shipping cost I paid when placing the order. At no point during the support calls or return process was I told that this amount would not be refunded. In fact, their support encouraged the return based on the understanding that I'd be made whole. I reached out to CyberPowerPC by email multiple times, hoping to resolve the issue amicably. Despite the fact that the PC was defective and returned on their advice, they repeatedly refused to refund the full amount I paid. One of their last responses literally said: "You may do as you please, but the policy does not allow or change due to this." This kind of dismissive, rigid response—especially after they admitted the issue was on their end—is extremely disappointing. I followed their guidance in good faith and still ended up out the cost of shipping a product that never worked properly. Bottom line:
If you're considering CyberPowerPC, understand that if something goes wrong—even if it's their fault—you may be on the hook for costs. Their policies appear to prioritize their bottom line over customer fairness, and once they have your money, they won't make exceptions even when the product is defective. I won't be purchasing from them again, and I hope this helps others make a more informed decision.

Long story short, they "helped" with an issue I couldn't resolve on a very pricey PC right up until the warranty for the part that was actually causing the problem expired. Recommend against buying from CyberpowerPC.

Placed an order for a high-end prebuilt gaming PC. Received it a few days later. Great.

PC was DOA. No video signal at all to any of the 4 monitors that I tested it on. Couldn't even test a different GPU I have in the PC because they installed a generic no name brand non-module PSU that only had a 12-pin GPU connector.

Called CPP up and explained, they started an RMA for the graphics card and said they will call me back a few days later when the shipment arrived. Days go by, no call. I called them and they said their shipment is delayed 3 weeks. No one bothered to call me.
After sitting with this for a few days I decided I would just return the entire PC and look elsewhere with my money. I called CPP up again and they put me through their help line where I sat on hold for an extended amount of time. After I spoke to someone, they said that someone else will have to call me back for the return. No one called me back. I initiated a chat on their site and had that done in no time. Where I was told I'd have to wait 24-48 hours to receive the instructions to return the defective PC. Don't forget that you only have 15 days to get the PC to them or they can deny your refund. So likely only 13 days considering you have to wait for instructions?
Don't forget that they won't cover the shipping costs for a defective product return, so you will have to pay out of pocket some egregious amount to get the PC back to CPP.

Bunch of hurrying up to wait for bunk products. Save your money and buy a prebuild from literally any other company, or just build it yourself.

I bought a very high priced PC about 2 years ago. I won't say high end, because it has turned out to be garbage. From day one, it seemed to slowly get slower. I thought is was my imagination, but 2 years later, it has basically become a brick. Every single component from motherboard to video card has issues. It can't be just random bad luck. I'm positive they use factory seconds and returns, and put first class prices on items. I would never recommend a friend or even enemies to buy there garbage. Be aware, you have been warned.

Good came quick works really well love everything about it i recommend it if you are getting STARTED

I got this pc & i more then enjoy it. I dont see myself looking back. Highly recommended for anyone whos on a slight budget.

Bought one for my son. Never used, he came home from college plugged it in and it restarts every 5 minutes. Was within the warranty. Contacted customer support. They have you take apart the computer and PAY FOR SHIPPING TO THEM. The computer is HEAVY and very expensive to ship from Ohio to California. They shipped back the part and it still did not work. Wanted me to SHIP IT AGAIN and cover the cost of shipping. WHAT A WASTE OF A 1,000. Contacted Best Buy they will not help. Look at their BBB reviews which are horrible, even though they give them an A+ rating. I cannot understand why. This company is a FRAUD! Do not buy unless you get a solid warranty from the company you buy it from because Cyberpower PC will give you NOTHING BUT A HEADACHE.

Their customer service is excellent when you're in the process of buying something. However, once you've bought a PC and encounter a problem, expect to be kept on hold for 30 minutes, receive no responses to your emails, and generally find that they avoid addressing your concerns, all while retaining your payment.

Don't buy from them. Tried to reason with them, and they're so incompetent. They're unable to make a simple phone call to get something done.

I ordered an extremely expensive computer from them in November, and any questions I had have been met with pedantry and argument. My order is no further along 2 weeks in than it was on day one. Considering the precious nature of the order, I'm concerned at the lack of care given toward myself and my order. My concerns went from simply asking for slower shipping to concern over whether or not I'll even receive it at all. I will update this when the situation develops.

Purchased computer in nov 2023, screen failed in February 2022, sent to company on our dime ($100). Company said nothing was wrong with the computer and shipped back. Screen was mostly okay for several months then completely stopped working a few days after the warranty was up, exact same issue. Company refuses to fix, sell the part to be fixed and even went so far as to tell a computer repair guy it was out of warranty and can't be fixed. Shady company, horrible service, crap product. Buyer beware, you will lose your money with this company.

I've had my CyberPowerPC computer for 2.5 years now. Throughout that time, it's given me issues but I've pushed through because I paid a lot of money for it. All the issues have been video issues. This always led me to believe that it was my GPU. Instead of doing any repairs or replacements, CyberPowerPC rep, Victor, continued to have me take my PC apart and perform workarounds to extend the life of my GPU. Never once was "replacement" ever mentioned. Now that we're past the one year parts warranty, here is the response I get when I insist on repair:

Victor (CyberPowerPC)

Nov 29,2023, 3:09 PM PST
You are within the labor warranty, however, you would be responsible for shipping the PC to us, as well as the cost of any parts we would replace and the cost of return shipping the PC back to you.

Any parts we would replace would only have a 30 day warranty, so if there is an issue with the PC or GPU after that and they need to be replaced, it would be the same process.

A pleasure to be of service,

--
Victor - Tech Support
CyberPowerPC
730 Baldwin Park Blvd
City of Industry, CA *******
Tel: *******180
-----------------------------------------------------------------------------------------

What sort of "customer service" is this? Making the customer pay for shipping, repairs, parts, and return shipping? And wrapping it all up with a nice condescending "A pleasure to be of service." My oldest wants a gaming computer and I should've been a returning customer. Many of the college grads we hire, their first purchase is a gaming computer and they ask me where they should buy. Suffice it to say, CyberPowerPC will never have my business again nor will they receive my recommendation

It's been one year since my computer purchase. The computer constantly stops running apps, even something simple like the MS Windows Sniping Tool or Windows File Explorer will stop working. I've updated drivers, software, etc... but nothing has helped. I have to reboot at least once a day. After a fresh reboot everything will work fine for just a short time and then apps will stop working again forcing a fresh reboot. I suspect some of the hardware installed is not compatible with MS Windows 11, even though the computer came with Windows 11 installed! If I could afford it, I'd just give this thing away and buy a new computer from a good brand name with a solid reputation!

Purchased 1,500 gaming computer for grandson had it one week used 3x and a completely black screen sent it back I had to pay shipping and insurance which was 151.00 they said motherboard was bad recieved it back to have the same thing happen again, now I have to ship it back again will not replace it with a new one now I have an 1,800.00 refurbished gaming computer

"Paid for a top of the line system from Cyberpower. The positive is that the system was easy enough to setup, unfortunately it went downhill from there. First of all when I started the system there was a very loud noise coming from the pump motor but since it was new I let it sit and sure enough it eventually left. About a month later the noise returned. Not only did the noise return but I also began noticing residue in the custom loop and other parts despite the fact that clear coolant was used. After doing some research I found that it could have well been that the residue was forming from the Corsair radiator not being properly washed which is something that Cyberpower should have known. Secondly the build itself was done in such a way that they covered up many of the necessary ports needed on the motherboard to the point that you would have to take apart the custom loop (which is hard line btw) in order to get to them. Lastly with regard to the noise in the motor, the issue was due to the fact they didn't correctly connect the 4 pin to the corsair hub or to the motherboard itself (was only connected to PSU) so that the pump could run below maximum which was causing the noise to occur. On top of all of that they stripped several of the compression fittings when putting them in, they put them in way too tight, and they even scratched some of the hard line tubing as well. None of these things should be happening in a build and even less so for their most expensive ones."

I bought a Prebuilt PC for a little over $2,000. The GPU was completely dead on arrival. Their shipping page says it passed 2 "Quality Control" checks but somehow neither of those "checks" included turning the PC on and checking for any video output. Took almost 2 months after receiving the PC to finally get another GPU (I had to pay for return shipping + insurance on a DoA part). It took them almost a month from the date of receiving the dead GPU to ship out an actually functioning one.

Fast forward to today. The motherboard died just outside of warranty. I tested the PSU and GPU then contacted their tech support explaining the issue including that I already tested the PSU and GPU. They respond a week later saying "Recommend testing the PSU." That's it. That's their entire tech support response for a $2,000 purchase from an original message that already told them I tested the PSU and it was not a PSU issue.

It should be criminal to perform this bad of customer service. Do not buy their products. They will not work and their level of support is insulting.

I ordered a PC from these morons with HDD drive with a SSD backup for running games and these stupid goods made the SSD drive C. Danny Hua is a $#*!ing dumbass nobody wants there system files on the $#*!ing SSD what a stupid mother$#*!er. Don't shop here buy from a American owner and operated company not these $#*!ing slants.

The computer system hardware is not durable and breaks within 1 year. Do not buy this product. It is not worth the money spent on it and then to fix it. The company has a warranty that is not friendly for consumers. The company would not fix my broken computer even with proof that it broke within a year. It would be better to purchase a reliable, durable system for gaming beginners.

Purchased a £4200 system. Overheating all the time. Recently has reached 100 Celsius! Since I don't want to use it as a cooker, I decided to contact them to resolve the issue. It's still in warranty (purchased just 4 months ago)

Initially I didn't want to contact them because I don't trust they can resolve it, because the very first days I had a problem with the BIOS and they didn't know how to resolve it!

Anyway, I requested a box for transport as I didn't have the original box and was afraid to pack it with bubble wraps. They charged me £36 and sent me a broken box inside and outside! Shameless

If something happens to the system or keeps overheating probably we will end up in courts

My worst experience with a retailer so far

Got my desktop (AMD Ryzen 5 7600 - 16GB Memory) with cyberpower and its awesome, no complaints. It holds all my games and functions like it's supposed to. They also have a great customer service.