CyberPowerPC

Their decent prices don't come without consequences... when I got my pc from them it's started artifacting off the bat and had to replace the graphics which at least they replaced for free. Then just after a year of having it, the motherboard and power supply died so I had to replace that, (warranty up after a year) now still under a year and a half owning it, my graphics card just died... on top of that their wiring job was horrendous making it take forever to replace things like the motherboard. Since buying the pc I've met others who have had similar horror stories. They must purposely buy parts that are compromised or they have the worst QC ever. Either don't make the same mistake as me.

I brought this piece of trash gaming computer for my last year for my son as a Christmas present. We are close to one year of purchase and the computer no longer works. The screen goes black and turns it self off. I was told it sounds like the graphic card. I called support and was told because it was purchased on November, it's outside of the warranty. I can't just afford to drop $1800. I saved and picked up extra shifts to get this computer. I wanted to ensure he had it for Christmas. There are too many bad reviews for. This company. They produce garbage merchandise and should be fined. Now that they have my $1800 I have to seek help elsewhere and pay between $600 to $1400 for what was obviously defective and poor workmanship from the very beginning. Save your money and don't fall for the nicely packaged poop!

We purchased $3500 of supplies for a new computer, screen, etc. My husband set up the computer the day we received it; however, it did not work. He spent almost 2 hours with customer service on the phone, and they instructed him to take apart certain pieces and put it back, however it still did not work. They gave NO option for a new computer and instead said we would have to send it back to be repaired and wait weeks for them to repair it. The other option if for us to pay $70 for shipping to return it for a refund. Absolutely horrible customer service. The employees just kept reading the same lines over and over. It is a scam that they send you a broken computer and do not offer to switch it out for a new one! How am I supposed to trust a company that sends out broken "new" items which you have to send back right away to be repaired?!

Fast Shipping! Excellent customer service! Easy to set up! Lightning fast computer. Very recommended! The computer was very well packaged for shipping. I got a person when I called customer service before purchase who was very knowledgeable, and answered all my questions before I ordered online.

I am so happy that I got this CyberPowerPC from BestBuy. It came play ready and easy to set up. I've been playing Fortnite, and the graphics are freaking amazing. The lights on the CyberPower PC are changeable and have a variety of different colors like blue, red, pink etc. they also change in motion and appearance. The speed on this PC is fast and i get well over 240 fps. Well worth your money with a guarantee smile on your face

I gave it 4 stars because the cpu cooler that comes with it will never let it get cool enough to perform properly. Everything else is fine in this system. I went on youtube and found a video to replace the cpu cooler for $40 without much trouble. Here is the link to the cpu cooler update process. The guy even has videos on upgrading the cyberpowerpc with upgrades.

https://youtu.be/yfj9u8QeY1A

All of the prebuilts seem to have a problem with the cpu cooler stock fan and brick. This one has the problem but is easy to solve.

Got the computer and let it warm up to room temp for a couple of hours and fired it up. It ran like it should and everything I ordered was included. They sent it double boxed in the corsair case box and the padding and in a larger box. No damage to the computer at all, not even scratch. This is the second computer I have gotten from them and will buy from them again. I chose an AMD5 processor with a 7900xt GPU. I went AMD5 because it is the start of socket while intel's was the end of theirs and I can get upgrades after the fact. Ran out of money for the 7900 xtx but I only run a 2k monitor and the 7900xt runs all the games at ultimate on 2k.

Cyberpower laptop configuration is pretty good. BUT the person who builds the laptop are Not professional enough,{Touchpad}the most basic software will be missed. And server not good. Because i just buy a $1500+. Cyberpower laptop, and touchpad not working. When i check the laptop.no touchpad software driver there. And Can't find their software online. I email them. Tell them send me a touchpad software driver. 2days pass still No one responded to me. I think this is sample problem, just send me a touchpad software, install and problem solve。hope they can send me a laptop software driver. Other brand laptop if we need some software driver, will very easy find software driver online. Download install done. Also when normal use laptop temperature show 53-60. When i play a game. Temperature will up to 73-76. Sometime will up to 80. Putting your hands on the computer is feel hot and The fan sound is very loud most of the time when i play the game. This kind temperature and loud sound i dont know it's normal or not? Maybe it normal. BUT laptop no touchpad software driver is 100% is not normal, because this is the second time buy laptop. First time i buy a acer nitro 5 an517 for my son. That's very good one. Never have this kind problem. Hope they can manage better and stop making basic mistakes. Especially in the computer software part, it is really important. As your customers and consumers use your products, there will be little problems in the future and no matching software will be found.
And send me a Software solve the sample Problem. Thank you.
If someone have cyberpower laptop touchpad software driver, please send to me.
MY email *******@gmail.com

I bought a custom PC from this sweatshop (cyberpowerpc) and received a pc case full of broken components. I haven't even had it a week yet so I reached out to a manager-in-training Willis. After holding on the phone for 2 and a half hours he told me there was nothing he could do. I spent 3 grand on this unusable PC. These crooks will not even honor their own work. They installed pieces upside down and other connections weren't even seated properly. My pc appears to have been assembled by a blind man/woman. I couldn't be more upset with my purchase, do NOT buy from here. This company had integrity years ago, but that is all gone now. Bad business, worse support, unusable 3 thousand dollar pc.

Carlos called my disabled, pregnant significant other a $#*! on the phone when our $2,000 order was placed on hold and we were told we needed to send them additional PII. Our credit card company? Not one problem.

The deal and shipping was good the rest was horrible.
I bought this Pc because I wanted to play games with intense graphics. I made sure that when buying the pc the graphics card would support what I was looking for. Once it arrived I was excited to play, turns out that when I try to run any of these games my pc crashes and resets. I checked the requirements for the games and its not an issue with my pc not supporting it. My Graphics card just does not work. I contacted customer support and was able to get my card replaced., however you have to pay for shipping to get the broken parts there, and once they receive them you have to wait for them to send the new ones back. I can still watch shows on the computer without it crashing, but I cannot use the pc for the sole reason I bought it. The customer support is bad, and my product came broken. I would not buy from them again.

CyberPower PC has provided the absolute worst customer service I have ever received, hands down. They sold me a system that had a really poor case for heat and my system kept overheating. They charged me to send it back and when it came back to me it still overheated. They were an absolute pain with everything, they did not offer me anything or any solutions and treated me like garbage. At this point I am just trying to sell this pc and get rid of it.

Throughout the lifetime of my warranty, my gpu never worked. They replaced it multiple times with the same gpu (different manufacturers) that had the same issues, until the warranty expired. I never got a working PC from them. I now have to save up for my own gpu so I can use the pc I paid for, when they never supplied working parts to begin with.

Ordered a custom pc from Cyberpower. I paid for the extra 3 day shipping. I received the PC late. The 3060ti was defective in it on arrival. Most likely just skipped the entire quality control process. They make you pay to return there broken product. I was also told I would get a refund for the 3 day shipping because it was late via email and screenshots I have. Everytime I call to mention this, the appropriate person doesn't happen to be there everytime or I get forgot about on hold. Highly recommend avoiding Cyberpower.

I placed an order and they said it would be 4 to 7 week and I was ok with that. It took about 10 weeks, again I was ok with that. But when it arrive, the glass side was shattered. I tried calling them and the wait time was astronomical. So, I sent email and email. I never got a response from the support staff. I ordered a new case from someone else and moved the components myself. It works great now.

"Paid for a top of the line system from Cyberpower. The positive is that the system was easy enough to setup, unfortunately it went downhill from there. First of all when I started the system there was a very loud noise coming from the pump motor but since it was new I let it sit and sure enough it eventually left. About a month later the noise returned. Not only did the noise return but I also began noticing residue in the custom loop and other parts despite the fact that clear coolant was used. After doing some research I found that it could have well been that the residue was forming from the Corsair radiator not being properly washed which is something that Cyberpower should have known. Secondly the build itself was done in such a way that they covered up many of the necessary ports needed on the motherboard to the point that you would have to take apart the custom loop (which is hard line btw) in order to get to them. Lastly with regard to the noise in the motor, the issue was due to the fact they didn't correctly connect the 4 pin to the corsair hub or to the motherboard itself (was only connected to PSU) so that the pump could run below maximum which was causing the noise to occur. On top of all of that they stripped several of the compression fittings when putting them in, they put them in way too tight, and they even scratched some of the hard line tubing as well. None of these things should be happening in a build and even less so for their most expensive ones."

Great Website, Great ability to select and customize a PC. After a few months of researching decided to purchase. Put it all together and intended to purchase with their 6 months interest free promo. Took longer than anticipated and when I got answer and went to purchase the 5% promo they run every other week expired by a few hours. This was about $100 on a $2500 computer. I called thinking no big deal, they run this promo always and the computer was priced properly with it but CLX and Newegg beat them without it. Got "Steve" from sales, got the canned answer "sorry". I asked if I could speak to a manager, "no". He said call back. Decided to try chat, he picked up and instead of even saying hi said "I told you, expired promotion" I know everyone is ruled based, but the attitude was horrific. If this is what I could expect from Sales, can you imagine what would happen if I had a problem

I bought a new pc for almost 4,000 dollars and it came it basically broken.

The CPU cooler had a dent in it.
The front panel USB, hasn't worked since I got it.
The keyboard came in broken.
And who knows what other products were used.